Kazoku Sushi & Take away

+44 1202 077671

66a High St, Poole BH15 1DA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Kazoku Sushi & Take away

Kazoku Sushi & Takeaway place has received primarily positive feedback, with customers praising the delicious food and friendly service. However, there is one negative review about the restaurant's customer service.

One of the strengths of Kazoku Sushi & Takeaway is the quality of their food. Multiple customers express their satisfaction with the taste and freshness of the sushi and other dishes. The reviewer states that the food was so good they went twice in one week, and another customer considers it their favorite restaurant after just one bite. This consistent positive feedback about the food indicates that it is one of the restaurant's strongest aspects.

Another strength is the variety of options available. One customer mentions that they wish they could try all the hot and cold food options as they seem appealing. This shows that Kazoku Sushi & Takeaway provides a diverse menu, catering to different preferences and tastes. The variety of options can be an attractive feature for customers who enjoy trying different dishes.

Efficient service is also highlighted as a strength. A customer states that when they visited the takeaway, they didn't have to wait very long to be served. This indicates that the staff at Kazoku Sushi & Takeaway are attentive and quick in fulfilling orders. Prompt service can enhance the overall dining experience and leave a positive impression on customers.

Furthermore, the staff at Kazoku Sushi & Takeaway are praised for their friendliness. The reviewer mentions that everyone at the establishment, including the server and chefs, was very nice to them. Friendly and welcoming staff can create a positive and comfortable atmosphere for customers, making them more likely to return. This indicates that Kazoku Sushi & Takeaway has a strength in customer service.

However, there is one negative review that mentions a poor experience with customer service. The customer ordered vegetarian gyoza but received meat gyoza instead. When they called to complain, the restaurant responded rudely and refused to provide a refund or a new order. This incident reflects a weakness in the customer service aspect of Kazoku Sushi & Takeaway. Failing to address customer complaints and provide appropriate solutions can lead to a negative reputation and impact customer satisfaction.

In terms of weaknesses, one customer mentions a problem with their vouchers. They accumulated a £15 discount voucher but found that it disappeared after six months. When they were informed that the vouchers had started again, their previous voucher had gone. This indicates a weakness in the restaurant's system for managing vouchers. Losing accumulated discounts can result in customer dissatisfaction and a potential loss of loyalty.

In conclusion, Kazoku Sushi & Takeaway has several strengths, including delicious food, variety in their menu, efficient service, and friendly staff. These aspects contribute to positive customer experiences and can attract repeat customers. However, there is a weakness in the customer service aspect, as highlighted by the negative review. Additionally, the restaurant seems to have a weakness in managing vouchers correctly. It is important for the restaurant to address these weaknesses to maintain the positive reputation they have built and ensure customer satisfaction.

Best TL Reviews

The food at this place was so good that I went twice during my stay for the week. Whilst visiting the take away I was served in good time. They have a variety of hot and cold food and wish I could try it all. Didn't have to wait very long and everyone at the establishment was very nice to me (server and chefs). Next time I do go to Poole, I will be visiting this place again. Sad it was closed on Mondays as I would have been here three evenings.

My girlfriend and I ordered food here on Deliveroo and we are both vegan/vegetarian! We ordered vegetable gyoza’s and they gave us meat gyoza’s! We phoned them up to complain thinking they would give us a refund and a new order but instead they told us it’s not there problem! So we had no food for the night! Shocking service from this restaurant!!

Delicious food will definitely come back. Highly recommend

Thanks Jambi for the food

Food at Kazoku Sushi is such an irresistible guilty pleasure!

It took me just one bite to consider this my favourite restaurant.

Sashimi is delicious and fresh, rice is never overcooked.

Highly recommended.

Lovely food but built up a £15 discount voucher on my meals I bought them they disappeared for 6 months now I am told they have started again but my voucher has gone

Lush in every way. Spicy soup was a totally gorgeous experience.

I cannot wait for them to open again. The best katsu curry I've had here down south. Orders always fulfilled perfectly.

Karage chicken is always sublime.

This is the most amazing Sushi ever! Have ordered from here several times and choose something different every time. Never disappoints!! Love this place, out favourite takeaway choice!! Massive thumbs up! :):):)