Kim's Kitchen

+44 1784 454067

12 Kingston Rd, Staines TW18 1AT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Kim's Kitchen

Kim's Kitchen place has several strengths based on the comments provided. Firstly, the food is consistently described as very nice, delicious, and amazing. Customers appreciate the taste and quality of the food, highlighting that it is worth going back for. The portions are also mentioned to be decent, indicating that customers feel satisfied with the amount of food they receive.

Another strength of Kim's Kitchen place is the quick service. Customers report that collecting their orders is a fast and efficient process. In one comment, it is mentioned that the food was ready within 10 minutes of arrival. This shows that the restaurant is able to provide timely service to its customers, which is appreciated by those who choose to collect their orders.

Additionally, friendly service is mentioned in one of the comments. Customers appreciate the staff members who greet them with a smile and provide a welcoming atmosphere. This positive interaction contributes to the overall experience and makes customers feel valued.

The cleanliness of the restaurant is also highlighted as a strength. In one comment, it is mentioned that the place looked clean outside the counter. This indicates that Kim's Kitchen place maintains a clean and hygienic environment, which is important for customers when choosing a place to eat.

Reasonable prices are mentioned in one of the comments as well. This suggests that Kim's Kitchen place offers good value for money, which is a strength for customers who are looking for affordable options.

Despite these strengths, there are also several weaknesses that can be identified based on the comments. One weakness is the inconsistency in the quality of the food. In one comment, it is mentioned that the spare ribs were too salty and the roast duck curry was only okayish. Another comment mentions that the food tasted greasy, overcooked, and had a strong bitter taste of the oil it was cooked in. These negative experiences suggest that there may be inconsistencies in the preparation and cooking of the dishes.

Poor customer service is also mentioned as a weakness. In one comment, a customer states that the lady on the phone did not rectify a mistake in the order and provided unsatisfactory customer service. This indicates a lack of responsiveness and willingness to resolve issues, which can negatively impact the overall experience for customers.

Another weakness is the lack of a menu available online. In one comment, it is mentioned that the customer wanted to order by phone initially but there was no menu available online. This suggests that the restaurant may not have an easily accessible and updated online presence, which can be a disadvantage in today's digital age.

In conclusion, Kim's Kitchen place has strengths such as nice food, quick service, friendly service, cleanliness, and reasonable prices. However, weaknesses include inconsistencies in food quality, poor customer service, and the lack of an online menu. These strengths and weaknesses should be taken into consideration by potential customers when deciding whether to order from Kim's Kitchen place.

Best TL Reviews

We order quite regularly from here, I’d say approximately once a month on average. It’s very nice food, although we do tend to have the same on most occasions!

I think we have had delivery once or twice but usually collect - this option is very quick!

Friendly service with a smile too, what more could you ask for..?!

I am not going to buy again from here, sorry. The spare ribs was too salty, shrimp curry has only few shrimps on it and the roast duck curry was okayish. The young lady in the counter has some attitude, didn't feel welcomed, no greetings, voice felt rude, thumbs up for applying mask, good social distancing, the place looked clean outside the counter. There were no customer when we came in, so no queue, food was ready within 10 min. I wanted to order by phone initially but there was no menu available online. so now I have posted the photos of it for other customers, resonable prices. I am a regular chinese takeaway customer so based on that I would have given 2.5 stars but there is no option.

I order from here atleast once a month for the past 11+ years and have never had a problem until now. I ordered Singapore rice noodles I do always say the number of items so mistakes don't happen and yet mistakes happened, I didn't get Singapore rice noodles I got the chow mein version and also missing sauce for the rest if my meal now I'm happy to let mistakes go if they are rectified but yet after speaking to the lady on the phone all she did was say that it was her mistake and she couldn't do anything because they were too busy and I lived 15 minutes away from them which apparently is too far. Poor customer service as I wanted what I paid for and didn't get it. Not going to order from these again.

Awful takeaway, I will never eat with them again! It all tasted greasy and over cooked, very dry (no sauce) black bean dish. All of the dishes had a very strong bitter taste of the greasy oil if was cooked in. The prawn balls batter was heavy and very well done. All in all very underwhelming takeaway and not worth the money we paid for it. The quality of food is unsatisfactory and tastes appalling.

Ordered dinner for family over the phone, arrived 10 minutes later, all ready and bagged up.

Tasted delicious nice and hot would definitely go back there, as no problems parking.

Honestly THE BEST Chinese all 3 of us have had! I wanna eat more an hour later cos its so yummy, not cos I'm hungry again ????

Amazing food and even greater service. I have used this restuarant with my family for nearly 2 years now.

Food so far has been delicious and decent portions