Taste of China Restaurant

+44 1474 705988

71 Station Rd, Longfield DA3 7QA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Taste of China Restaurant

The Taste of China Restaurant has received a mix of positive and negative comments, providing insights into its strengths and weaknesses. It is important to consider these comments in order to fully understand the strengths and weaknesses of the restaurant.

Starting with the strengths, several comments praise the restaurant's food quality. Multiple customers mention the amazing quality of the food and how much they enjoyed it. The positive comments also highlight specific dishes such as the muscles in black bean, indicating that the restaurant offers a variety of delicious options. This positive feedback suggests that the Taste of China Restaurant has a strong focus on maintaining high food standards.

Additionally, the comments mention the friendly staff and good customer service. Customers appreciate the friendliness and patience of the staff, making their dining experience more enjoyable. The comments also mention that the owner is amazing and accommodating, going above and beyond to honor special requests. This indicates that the restaurant prioritizes good customer service and goes the extra mile to ensure customer satisfaction.

Furthermore, the restaurant offers an all-you-can-eat option, which several customers find to be a great value for money. They mention that the price for the all-you-can-eat deals is affordable and worth the experience. This demonstrates that the restaurant provides options that cater to different customers and budgets.

On the other hand, there are several weaknesses that have been pointed out in the comments. One major concern is the inconsistent quality of the food. While some customers have had positive experiences with the food, others have complained about the poor taste and quality. There are remarks about rice being like rice pudding and the lack of chicken in a chicken fried rice dish. This inconsistency in food quality raises concerns about the restaurant's overall standards and the expertise of the chef.

Another weakness highlighted in the comments is the poor customer service experience. One customer recounts an incident where they complained about cold food and were met with a defensive and unprofessional response from a staff member. There is also mention of a missing dish and the lack of satisfactory solutions offered to resolve the issue. These comments indicate that the restaurant needs to work on improving its customer service skills and ensure that any complaints or issues are handled professionally and promptly.

Furthermore, the restaurant's dine-in area is described as noisy when there is a large group present. This could be seen as a weakness for customers who prefer a quieter dining environment or are looking for a more intimate experience. However, it is worth noting that this criticism is based on a specific situation where a large group was present, so it may not be a consistent issue.

In addition, there are complaints about the poor cleanliness of the restaurant's toilets. Customers describe the toilets as dirty, with missing ceiling tiles and uncleaned fixtures. This lack of cleanliness not only reflects poorly on the restaurant's hygiene standards but also raises concerns about the overall maintenance and cleanliness of the establishment.

In conclusion, the Taste of China Restaurant has various strengths and weaknesses based on the comments provided. The strengths include the quality of the food, friendly staff, and good customer service. The weaknesses include inconsistencies in food quality, poor customer service experiences, a noisy dine-in area, and unsatisfactory cleanliness standards. It is important for the restaurant to address the weaknesses highlighted in the comments and continue to build on its strengths to provide a better overall dining experience for its customers.

Best TL Reviews

Food and service were both good. No complaints. The dine-in area can be somewhat noisy a large group are in, which they were in our case. But will eat here again because it has a good balance of service, food and price.

I am extremely disappointed with the current state of this restaurant. It used to be really good, used to be the best in the area. But we bought takeaway for the family for Saturday night and the food was disgusting. The fried rice was like rice pudding, no chicken in the chicken fried rice. The taste was horrible and even a very hungry could not eat. Needs new chef.????

Totally disgusting. Customer service appalling. When we complained that the food was cold she grabbed my hand and said plate is hot. Was told we better eat of all of it, I thought that was the idea of “all you can eat “. I will never eat there again.

Absolutely amazing quality of food. The all you can eat option is a bonus! The muscles in black bean are amazing and all the food is great quality. The owner is amazing and friendly and if you ask for something off the menu they will do their best to honour it. I go here every year for my birthday and no matter how many Chinese takeaways I try thoughout the year none compare (I live outside of the area to get delivery). The owner is amazing and friendly and if you ask for something off the menu they will do their best to honour it.

Fantastic food & friendly staff. Well priced all-you-can-eat deals.

Definitely revisiting when we're back in the area!

To be fair, the food wasn't bad, but the reason I hadn't used this restaurant for a while was customer service issues. Tonight reminded me why.....

£38 worth of food being collected and I had the cheek to ask for a pair of chopsticks to take home with my order. This was met with a "no, we used to give them away, but we don't now"...these are available from Chinese wholesalers for pennies...Not much to ask for on nearly £40 of food. I then get home and find a dish missing. I phoned and was told I could come and was offered the following options;

1. Come and collect it (leaving the rest to go cold)

2. We will knock it off next time (big assumption here that there will be a next time)

3. We could deliver it, but it will be a while as we are busy (the 1/4 full restaurant had suggested otherwise)

I plumped for option 3....an hour and a half later, I called to check on where it was, to be told they had forgotten about it....sadly I hadn't!!

They subsequently sent a very pleasant delivery man to refund my £5 for the absent dish.

Never again....you haven't got any better. It may seem petty, but it's the little things that make the difference. Businesses rely on customers and good reputation is built by word of mouth. Poor "management" soured our experience this evening.

Just changed this from 4 stars to 1. Poor service, main course came all apart from everything I ordered. By the time I got mine everyone had nearly finished as 30 minutes had passed.

The manager said that the new staff were young and were training. Not my problem, however it was because it ruined the night. No prawn crackers on the table either. No draught beer all expensive bottles or canned beer. Got my drink wrong twice as I didn't want a larger top, my friend did.

As for the toilets, I honestly have never been in a more disgusting toilet. It looks like it's never been cleaned. Ceiling tiles missing, sink dirty, don't think the door handles have ever been cleaned either.

How on earth this place passes food hygiene standards I'll never known. It's so run down, clearly the owner is concentrating on making money only with no investment in the place or staff.

Amazing food. Great service. Have taken many friends here and they have loved it and come back many times. We live 12miles away and prefer coming here. All staff are friendly and patient. 100% recommend