New Fortune House

+44 1706 220541

19 Manchester Rd, Haslingden, Rossendale BB4 5SL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About New Fortune House

New Fortune House is a chippy and Chinese restaurant located in Rossendale. From the comments provided, there are several strengths and weaknesses of the establishment.

One of the main strengths highlighted in the comments is the quality of the food. Many customers mention that the fish and chips are delicious and well-cooked. The haddock is described as melting in the mouth and the chips are praised for being really good. The portions are also emphasized as being massive, offering good value for money. This consistently positive feedback about the food quality is a strong indication of the establishment's culinary strengths.

Another strength mentioned in the comments is the quick and efficient service. Customers appreciate the speed with which their orders are taken and delivered. One customer mentions receiving their food within 20 minutes of placing their order, which is quite impressive. The staff are described as friendly and welcoming, which contributes to the positive dining experience. Additionally, the staff's willingness to go the extra mile for a customer who was unable to leave their house due to illness is highly praised. This demonstrates the establishment's commitment to customer satisfaction and reflects positively on their customer service.

The Loyal customer who has been visiting the establishment since childhood also highlights a strength of New Fortune House. The fact that they have been a satisfied customer for such a long time speaks to the consistency and reliability of the establishment. This customer claims that it is the only Chinese or chip shop they will go to in the whole of Rossendale, indicating a high level of trust and loyalty.

However, there are also some weaknesses mentioned in the comments that could be potential areas for improvement. One customer had a disappointing experience when they tried to order online via Just Eat. Their order was cancelled without explanation, which left them feeling annoyed and frustrated. The lack of communication from the establishment regarding the cancellation is also mentioned as a negative aspect. This highlights a potential weakness in the online ordering system or in the communication channels between the establishment and the delivery platform.

Another customer had a particularly negative experience with the food itself. They describe it as "abysmal", with undercooked peas, cold and overcooked chips, and slimy fish. They had to argue with the staff to get their money back, which adds to the poor experience. This comment could be a cause for concern as it indicates inconsistency in the food quality and customer service.

In conclusion, New Fortune House has several strengths that contribute to its overall positive reputation. The establishment is praised for its delicious food, quick service, and friendly staff. The ability to accommodate and deliver to a customer who is unable to leave their house due to illness is also highlighted as a strength. However, there are also weaknesses that should be addressed, such as issues with online ordering and inconsistent food quality. These weaknesses could potentially impact the overall customer experience and reputation of the establishment.

Best TL Reviews

Today was the first time i have tried this chippy, service was quick and the food was spot on at a reasonable price, will be going back for more!

(And i have been back on a weekly basis ever since)

Just had the most amazing fish and chips from here. The haddock just melted in my mouth, the chips were really good, and the portions are massive. £9.98 for two lots of fish and chips brought to my door in 20 minutes!! Outstanding on every level.

I have been coming here since I was little with my father and now as I'm older, with my partner. The service from all the staff is always spot on and so kind and welcoming. It's the only Chinese or chip shop I will go to in the whole of Rossendale. Always loved this place but today I find myself having to write a review for all to see as I've been ill recently and not well enough to leave the house to collect and it's the same day unfortunately that their delivery driver has been taken unwell. Thinking that they would just tell me they can't deliver I was ready to end the call politely and try to think of something I could eat cold from the fridge.

However I was so wrong! They were more than happy to go out of their way to make sure I could have the food delivered, the gentleman came to my door in his own car! Was super kind and polite with me and even wished me a speedy recovery. Kindness from your local businesses is really important and this event made me feel so positively about the human race again. I want to thank the lovely gentleman from the shop, you have seriously made my entire week!! Thank you so much X A* every time for the food too!

We have ordered from New Fortune House previously via telephone and the food was lovely and arrived quickly. However, on this occasion we decided to order online via Just Eat for ease. We then received an email 30 minutes after placing our order to say that it had been cancelled for unknown reasons by the takeaway. When I rang the takeaway to ask about why this was the case, I was told that the order had been cancelled by the person receiving it because we are too far away - even though we have gotten it before without problems - and that we could not order again. Very annoying considering we have gotten it before and were not told that our order was cancelled or why! Disappointing.

Always great food!

Clean friendly premises who make great chips and sausages. The gravy is superb with a slight Chinese spicy flavour. I'll be going there again lots.

I can only describe the food as abysmal!!!

We have just had fish, chips, peas and sauce etc. The peas were not cooked through, cold chips (tasted blanched and refried) and as for the fish it was slimy!!

It took an argument in the shop to get my money back, as apparently the peas are not sod as mushy!! and so can serve anything. The staff did not know what the fish was, "it is white fish possibly Haddock".

I have allready descibed the chips and service!!

My advice is stay away !!!

I never write reviews but I had to do this time. Just had fish chips and peas the fish was the nicest I've ever had, lovely white flaky fish and light batter absolutely delicious x