Kimbo's Chinese Takeaway

+44 1983 401888

9 Sandown Rd, Sandown PO36 9JL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Kimbo's Chinese Takeaway

Kimbo's Chinese Takeaway place has several strengths based on the comments provided. Firstly, customers mention that the shop is clean and tidy inside, indicating that the establishment prioritizes cleanliness and hygiene. This is an important aspect for any restaurant, as it helps create a positive dining experience and builds trust among customers.

Prompt service is also highlighted as a strength of Kimbo's Chinese Takeaway. Customers appreciate not having to wait long for their orders, which demonstrates efficient operations and attentiveness to customer needs. Fast service can be a significant advantage, especially for busy individuals or families who may not have the time to wait for their food.

The quality of the food is repeatedly praised in the comments. Customers describe the food as having lots of flavor, being well-cooked, and piping hot. This indicates that the chefs at Kimbo's Chinese Takeaway place pay attention to taste and cooking techniques, resulting in delicious and satisfying meals. Additionally, the comment about everyone feeling 100% the next day suggests that the food is not only tasty but also prepared with quality ingredients, leading to a positive dining experience overall.

The owners of Kimbo's Chinese Takeaway place are described as lovely, friendly, and accommodating. This personal touch contributes to a welcoming atmosphere and builds customer loyalty. The fact that some customers have been going to this Chinese takeaway for over 20 years demonstrates the strength of the relationship between the owners and the patrons.

Another strength mentioned is the willingness of the staff to adapt the meals to suit customers' preferences in terms of spiciness. This flexibility showcases a commitment to customer satisfaction and a desire to meet individual needs. Being able to customize dishes can be a significant advantage for a takeaway, as it allows customers to enjoy their favorite flavors while accommodating their personal preferences.

On the other hand, there are a few weaknesses that can be identified from the comments. One customer mentions that the food was not cheap, implying that the prices at Kimbo's Chinese Takeaway place may be higher than expected. This could potentially deter some customers who are looking for more affordable options, especially if they perceive it as being due to the location being on an island.

Another weakness expressed is concerning portion sizes. One customer feels that the portion sizes are on the small side. While taste and quality are important, portion sizes can significantly impact customers' satisfaction and perception of value for money. It is important for a takeaway to strike a balance between taste, quality, and quantity to cater to customers' expectations.

There is also a negative comment that highlights an issue with the quality of the food. The customer claims that some portions of the meat were past their best, causing the meal to be inedible. The fact that this was the first time the customer experienced such an issue suggests that it may be an isolated incident. However, it is still a weakness that needs to be addressed to maintain customer satisfaction and to ensure consistent food quality.

Additionally, the negative comment mentions the lack of redress provided by the takeaway when a customer is dissatisfied. This lack of customer service can be seen as a weakness, as it may discourage customers from returning or recommending the place to others. A more customer-focused approach that includes options for replacement or refund in such cases would contribute to resolving customer issues and maintaining a positive reputation.

In conclusion, Kimbo's Chinese Takeaway place has several strengths, including cleanliness, prompt service, high-quality food, friendly owners, and the ability to accommodate customers' preferences. However, there are weaknesses related to higher prices, small portion sizes, occasional quality issues, and a lack of customer service in addressing dissatisfaction. These weaknesses need to be addressed to maintain a strong reputation and customer satisfaction.

Best TL Reviews

Staying in nearby Lake and bought a large takeaway meal for a family of five.

The shop is clean and tidy inside and the service was prompt.

Everything was well cooked and piping hot, we’ll all enjoyed the meal and everybody is 100% the next day.

Would have been five stars but it wasn’t cheap, but may be that’s Island life?

Definitely recommended thank you.

Amazing quality food. Lots of flavour. Our go-to Chinese when on holiday for 20+ years. The owners are lovely, very friendly and more than happy to adapt the meals to suit the level of heat you want.

Haven't been here for quite a few years but so glad we went there tonight. Food was spot on, really enjoyed it. Definitely will get food from there again. Thanks.

My partner ordered last night over the phone and collected from shop.We spent £40 approx on three meals.On sitting down to eat my own I noticed a difference in the smell and initially thought they may have tweaked their recipe slightly,however,this was not to be and I discovered to my disgust that some portions of the meat( chicken?) were decidedly past their best.In short,they stank!

I immediately stopped eating and asked the others how their food was,in turn, each expressed dismay on the quality of their dish and was deciding to curtail their evening repast in favour of continued reasonable health.

So,the outcome was,three meals ,inedible through incorrect preparation/ingredient quality,or both, in the bin!

We have eaten from them before quite a few times and I have to say this was the first time the food was 'suspect' so I decided to give them a ring and express my dissatisfaction.

I was told that our food had been freshly prepared with quality ingredients,(of course they would,wouldn't they), and that under no circumstances when food has left the premises do they offer any form of redress in way of replacement or a refund.( I did ask as to how else was one supposed to inspect their meal until said meal had arrived at the desired location.(i.e. our table,)but was met with a slightly 'tumbleweed moment' of silence from the other end of the phone.)

Unfortunately,during the night,my suspicions regarding my own particular menu selection were confirmed by numerous visits to the bathroom,( at this point I choose discretion and invite you,dear reader, to use your imagination.)

In short, If you wish to live life 'on the edge' regarding your well being then by all means partake,If on the other hand,you decide to err on the side of caution one can only recommend that you seriously entertain the option of dining elsewhere.

Excellent food, great quality. Portion sizes were a touch on the small side

Very tasty food and good value for money. Excellent, friendly service. The owner obviously takes pride in her shop and it is clean and well maintained inside and out. Would definitely recommend this takeaway to others.

Never expected takeaway food to have been this tasty…it’s not because we were hungry, we just fancied something simple and quick. This was a solution and exceeded our expectations. I did wonder when waiting the number of patrons that ordered and collected. It wasn’t just one or two items, it was a lot to feed a family! Great effort guys and keep it up.

Came on holiday and found this place. Absolutely fantastic. Staff were ever so friendly and helpful and the food was phenomenal ???? would 110% reccomend to anyone.