Quick Facts About Kuttin' Edges
Kuttin' Edges place, based on the comments provided, has a mix of strengths and weaknesses. Analyzing these comments can help provide a comprehensive understanding of the barber shop.
Starting with the strengths, it is evident that many customers have been going to Kuttin' Edges place for an extended period of time. One comment states that they have been going there for over 15 years and it is still considered the best spot in the Hampton Roads area. This long-term customer loyalty is a clear indication of the quality of service provided by the barbers.
Another strength mentioned is the friendliness and professionalism of the barbers. Customers appreciate the welcoming atmosphere and trust that their desired haircut will be delivered exactly how they want it. The comment about E being the textbook definition of a professional barber reinforces this positive aspect of Kuttin' Edges place.
The family-friendly atmosphere mentioned in one of the comments is also a strength. This suggests that the barbershop is a welcoming environment for people of all ages, making it a suitable place for parents to bring their children for a haircut. This could attract more customers who are looking for a barbershop that caters to their whole family's needs.
The understanding and politeness towards a two-year-old customer also showcases a strength of Kuttin' Edges place. This comment highlights the consideration and patience the barbers have towards younger customers, creating a positive experience for both the child and their parents.
Moving on to the weaknesses, one consistent issue mentioned in the comments is the lack of availability for walk-ins and difficulty in getting appointments. One customer mentioned that they walked in for the first time and were told that appointments were required, despite there being an empty chair. This could be frustrating for potential customers who prefer or are used to walk-in services. Additionally, when the customer tries to set up an appointment, they were told that the barbershop did not accept new clients. This kind of exclusionary policy may deter potential customers who are interested in trying the place out.
Another weakness is the unprofessional behavior of one of the barbers, Lewis. According to a comment, Lewis double-booked appointments and admitted to it, wasting the customer's time. This is an example of poor customer service and shows a lack of professionalism on the part of Lewis. Such incidents can lead to customers feeling dissatisfied and discouraged from returning to Kuttin' Edges place.
Lastly, there is a negative comment expressing frustration about the barbershop not answering calls from a specific customer. This comment highlights a potential weakness in communication and customer service. If the shop is purposely ignoring calls from a customer, it reflects poorly on their dedication to providing satisfactory service and may deter other potential customers.
In summary, Kuttin' Edges place has several strengths, including long-term customer loyalty, friendly and professional barbers, a family-friendly atmosphere, and consideration towards younger customers. However, it also has some weaknesses, such as limited availability for walk-ins and difficulty in getting appointments, unprofessional behavior from one barber, and potential issues with communication and customer service. It is essential for the management of Kuttin' Edges place to address these weaknesses to ensure customer satisfaction and retention.
Best TL Reviews
Walked in for the first time and he told me he only does appointments and his chair was empty. I only wanted a edge up. Call back to try to set up an appointment and he told me he wasn't taking new customers. Now that he knows my number he doesn't even answer the phone for me anymore. This is what happens when you try to support black businesses. Smh
Been going here for over 3 years. Never disappointed! Everyone is always friendly and I trust that my cut will be exactly how i want it. I did a big chop today amd couldn't be happier. Before and after for reference.
Been going here for 15yrs.. STILL the BEST spot in the Hampton Rds area!
Ask for E. She is textbook definition of a professional barber.
Barber Steph always-on hit cut
Scheduled an appointment with Lewis, only to have him seating another client. When I reminded him of my appointment he admitted to having another client after the current one he was working on. He was unprofessional, and wasted my time. Please save your money, and go elsewhere.
Great shop with amazing barbers. Literally everyone cuts great hair. Also, it has a family friendly atmosphere. You have to check them out, especially if you are new to the area.
My son gets his hair cut here and he’s two they are understanding and polite. I would definitely recommend this barbershop
Kuttin' Edges Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 09:00 PM |
| Saturday | 09:00 AM - 09:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
How to go there
Location
Places