Quick Facts About L a Nails
L a Nails Place is a nail salon in the state of Indiana that has received a range of comments from customers. By analyzing these comments, we can identify the strengths and weaknesses of the salon.
Starting with the strengths, one customer mentioned that they "100 percent love LA Nails." They had a great experience with the service and the price, and they specifically mentioned Paula, one of the technicians, as being a "beautiful inspiring person." This positive feedback indicates that the salon has friendly staff who provide excellent customer service, making customers feel comfortable and satisfied with their experience.
Another customer mentioned that they have been a loyal customer for over 11 years and specifically praised Nancy's work on their brows. This shows that the salon has established long-term relationships with their customers, which speaks to the quality of their services. Having loyal customers is a strong indication that the salon consistently delivers satisfactory results.
Additionally, a customer mentioned that they enjoyed their service and recommended making appointments or calling for wait times. This suggests that the salon allows customers to make appointments, which can be convenient for those who prefer to plan ahead and avoid long wait times. This flexibility in scheduling can be seen as a strength of the salon.
Moving on to the weaknesses, several customers complained about the poor customer service they received at L a Nails. One customer described it as the "Worst Place Ever" in terms of customer service. They explained that they had to wait for at least 30 minutes, even though the salon's sign indicates a first-come, first-serve policy. When they expressed their dissatisfaction, the technician replied with a dismissive attitude, telling the customer not to come back. This demonstrates a lack of professionalism and a disregard for customer satisfaction.
Another customer mentioned that they had an unpleasant experience when they visited the salon. They called in advance, and the person on the phone told them to come in. However, when they arrived and knocked on the door, the staff member inside ignored them and acted as if they were not there. This type of behavior is unprofessional and rude, contributing to a negative customer experience.
Furthermore, several customers complained about the salon's lack of responsiveness to phone calls and knocks on the door. They mentioned that despite their attempts to make appointments or seek assistance, they were unable to reach anyone from the salon. This suggests that the salon may have poor communication systems in place, making it difficult for customers to make appointments or get the assistance they need.
In conclusion, L a Nails Place has some strengths, such as friendly and inspiring staff, loyal customers, and the option for appointments. However, the salon has some clear weaknesses in terms of customer service, including long wait times, dismissive attitudes, and poor responsiveness to customer inquiries. Improving these areas would greatly enhance the salon's reputation and customer satisfaction.
Best TL Reviews
Worst Place Ever in the State of Indiana for Customer Service....The TECHNICAN was waiting on a client that never showed up for at least 30 minutes, the sign says first come first service on the door. However...when I mention how the long waiting happened before and every time I come here, I never get any service done. I said...I won't come back anymore....she replied," Please Don't !!!! The picture displays her having no customers and still refusing to provide service.
I 100 percent love LA Nails I couldn’t be more happy . Great price great service and Paula is such a beautiful inspiring person . She fixed my jacked up nails tht were done by another place .
I love this place. They take great care of you. Been a customer for 11+ yrs. Nancy is the best with the brows
My daughter and I enjoyed our service. We were the only 2 there so it was kinda quick. I do recommend you calling for the wait time and/or setting an appointment because there's only 1-2 nail techs on site majority of the time. BUT all in all, I have yet to have a bad experience whenever I come here!
Although I would never get my nails done in Indiana, due to last minute reasons and crowding of my favorite Chicago salons I ended up trying here. I called in advance and the woman told me to come in. Only for me to get there and pretend as if she didn’t see me knocking on the door and window. I mean she legit looked up at me, looked back down, and ignored my knocks. Lol just pure, blatant ignorance. Save your money and go else where!
I love getting my manicures and pedicures here. This is my regular place and I have a nice relationship with the lady. I really enjoy going here.
You can only make appointments to get in but they never answer the phone. Or answer the door when you knock on it. Stupid. This the 3rd time I've tried to go.
I just tried to come here. Their open signs are on and the times on the door says they are open. Its 3pm on a Thursday. The door is locked. There's a lady inside doing someones nails so I knocked and she rudely shooed me away. Glad I didn't get to give her my money.
L a Nails Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Payments
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Cash-only
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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