Quick Facts About Lala Beauty Supply
Strengths of Lala Beauty Supply:
1. Excellent customer service: The first comment mentions how the staff provided amazing customer service by crediting the customer's money with store credit when they purchased the wrong brand of hair. This shows that the staff is friendly and helpful.
2. Convenient return policy: Although Lala Beauty Supply couldn't offer refunds due to Covid, they were still able to accommodate the customer by providing store credit. This demonstrates flexibility and a willingness to work with customers.
3. Wide range of products: A customer drove all the way from San Bernardino because Lala Beauty Supply carries hair products that they couldn't find elsewhere. This implies that Lala Beauty Supply has a diverse selection of products that meet different customer needs.
4. Generosity with samples: The same customer who traveled from San Bernardino also mentioned that the workers at Lala Beauty Supply gave them samples to try. This showcases a commitment to customer satisfaction and a willingness to go the extra mile.
5. Fair pricing: There is a comment mentioning that Lala Beauty Supply offers normal price ranges for weaves, wigs, and hair supplies. This suggests that they provide products at reasonable prices, which can be attractive to budget-conscious customers.
Weaknesses of Lala Beauty Supply:
1. Dismissive attitude towards customers: One comment highlights an incident where a customer was not satisfied with the hair dye she purchased. Instead of addressing the issue, the assistant accused her of lying and dismissed her concerns. This indicates a lack of accountability and a failure to address customer complaints.
2. Accusations of racism: The store owner is accused of being racist in multiple comments. These allegations suggest that the owner may not treat all customers with respect and fairness, creating a hostile environment for certain racial groups.
3. Lack of product quality control: A customer mentioned that they purchased a wig but later realized it had been changed out when they weren't looking. This raises concerns about the store's integrity and their commitment to providing high-quality products.
4. Unprofessional behavior of the owner: Another comment describes an incident where the owner locked a customer inside the store and accused them of stealing. This displays unprofessional conduct and an abuse of power.
5. Refusal to provide refunds: Although Lala Beauty Supply provided store credit to one customer, there is another comment stating that they refused to give a refund even after the customer had a negative experience. This inflexibility may deter hesitant customers from making purchases.
In conclusion, Lala Beauty Supply has strong points such as excellent customer service, convenience with returns, a wide range of products, generosity with samples, and fair pricing. However, they also have several weaknesses, including a dismissive attitude towards customers, accusations of racism, a lack of product quality control, unprofessional behavior from the owner, and a refusal to provide refunds. These weaknesses can significantly impact the reputation and overall customer experience at Lala Beauty Supply.
Best TL Reviews
I love it here. I purchased the wrong brand of twist hair but didn’t notice until I got back home. I spent over 150 and when I went to return due to Covid they couldn’t do refunds but he credit me my money with store credit. Amazing customer service friendly staff.
Feel super rushed to buy my hair dye here and I told them the purple hair dye I had previously bought there turned out blue and the assistant said I was doing something wrong so they basically said I was lying and that I could go show them my blonde hair to see why the purple hair dye was blue.... not shopping here ever again. There are many other beauty supplies that actually care to make their customers happy and don’t treat them like they’re thieves..
I drove from San Bernardino because the hair i needed they don't sell in the beauty supply store by me. it was worth the drive! The workers are very nice and helpful and even gave me samples to try. I will definitely be back!
I was looking for this sweet lady when she closed her shop inside the Avalon swap meet. Lost now found the staff is beautiful, I purchased a few product's went all the way home looked at my receipt and had the same amount of money I paid with, adore this place went back and said mama you gave me too much money back. Returned the change ???? good deed for this day! Where's my Halo ????????????????
This store has racist owner. They want the African american money but do not want to respect us. They over price there supplies . Owner attacked black girl. He went wrong by doing that! She looked like she was fighting for her life. Very sad !
Always a pleasure going into this beauty Supply store the owner and her workers are very friendly and helpful . Normal price range for weaves ,wigs and hair supplies. CHeck them out
You need to watch Hannah the owner she will stand there and lie to you in a minute She sold me a wig and change it out when I wasn't watching. I WANT A WIG I could part where I want to. Be on the WATCH when you go there.
That was a $169.00 THAT I just gave them,
Owner is racist, as i was getting my lace cut i put the stocking cap j baught to try on 3 wigs and the guy owner was in the back and so he locked me in thw store , i kept demanding they look at there cameras and they refused police where call and basically they told him i payed for it and he banned me from his store , i wouldnt shop here if u black or Latino because this man followed me around the store and accused me of steal a 1$ item after i spent 80$ in his store smh and would not even give me my money back but karma ....
Lala Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 10:00 AM - 06:30 PM |
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| Tuesday | 10:00 AM - 06:30 PM |
| Wednesday | 10:00 AM - 06:30 PM |
| Thursday | 10:00 AM - 06:30 PM |
| Friday | 10:00 AM - 06:30 PM |
| Saturday | 10:00 AM - 06:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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15. la beauty supply