US Nail & Hair

+1 505-822-5442

5901 Wyoming Blvd NE, Albuquerque, NM 87109 United States of America

Open Today: -

Quick Facts About US Nail & Hair

US Nail & Hair place has a mix of positive and negative comments that highlight both the strengths and weaknesses of the business. In order to analyze these comments, we will look at four key aspects: consistency and quality of service, cleanliness and sanitary practices, customer service and communication, and pricing and upselling.

One of the strengths mentioned by customers is the consistent outcome they receive at US Nail & Hair place. One comment specifically mentions Tram delivering consistently good gel manicures. Consistency is important in a nail and hair salon because customers rely on the salon to provide the same level of service each time they visit. This indicates that US Nail & Hair place has skilled and reliable technicians who can meet customer expectations.

The comments also highlight the professionalism and kindness of the staff and owners. This positive attribute is crucial for any service-based business, as it helps create a welcoming and friendly atmosphere for customers. A welcoming environment can lead to customer loyalty and positive word-of-mouth recommendations.

Another strength of the salon is its location. According to one customer, there are various shopping and dining options in the same shopping center, which provides convenience for customers who may need to wait for their appointment. This proximity to other establishments can enhance the overall salon experience and make it more appealing to customers.

However, there are also weaknesses mentioned in the comments that need to be addressed. One customer had a negative experience due to poor customer service and communication. The owner of the business was multitasking with a walk-in client and had to delegate the customer's service to another technician. This lack of attention and continuity can lead to a negative experience for customers who expect personalized and dedicated service.

Sanitary practices are another weakness mentioned in the comments. Customers mentioned that instruments were not sterilized before their visit, posing a potential health risk. Reusing pumice stones and nail files is also considered unhygienic. These practices can make customers feel uneasy about the cleanliness and safety of the salon, potentially driving them away and damaging the salon's reputation.

Another weakness identified in the comments is the issue of upselling and overcharging. Customers mentioned feeling pressured to buy more expensive treatments and being surprised by additional charges for services that were not clearly communicated. This can create a sense of distrust and dissatisfaction among customers, undermining their overall experience.

In conclusion, US Nail & Hair place has certain strengths such as consistent outcomes, a welcoming atmosphere, and a convenient location. However, it also has weaknesses in terms of customer service, cleanliness, and pricing practices. Addressing these weaknesses can help the business improve and create a better experience for its customers. It is important for US Nail & Hair place to focus on maintaining consistent service quality, improving sanitary practices, ensuring transparent communication, and avoiding aggressive upselling tactics. By doing so, the business can strengthen its reputation and attract more satisfied customers.

Best TL Reviews

Best kept secret! Very chill vibe. Professional and kind. Tram always delivers a consistently good gel manicure for me. I appreciate a place where you get a consistent outcome, don’t you? If you have to wait, Home Goods, Whole Foods, Starbucks and places to eat are in the same shopping center.

This is such a wonderful place to go! The owners and staff are so kind, everything is very clean, and I loved my manicure! I will return and definitely recommend. The location is great too - shops and coffee is so close. What more could you want? I will be back! Thanks for the beautiful nails!

I had an appointment with the owner of the business. When I got there she was taking care of a walk in. She had her 12 year old daughter assist me. When she finished with her walk in, she came to do a bit more on my nails. She then had to leave to take her daughter somewhere so she turned me over to someone else to do my pedicure. She came back and put the polish on my fingernails. She charged me full price and in twenty years of pedicures I got my first toenail fungus! Do not support this business!

I went in for a pedicure, manicure. The tech was so bad, half way thru the pedicure I canceled the manicure. She kept asking me to get a gel manicure, I made it clear I was done and asked her to stop. She proceded to grab a nail brush and started to scrub the top of my feet, very painful. I shouldn't have paid the $36 but I was shocked and wanted to get out. Horrible experience.

Nail tech smelled of cigarette smoke which I am allergic to. Instruments had not been sterilized prior to my visit and were put back at his station when he finished using them. Will not return.

I am so happy I found this place! I had the best pedicure I've ever had. I paid extra for their lavender pedicure and it was worth it. My nail technician was wonderful. She really took her time and made sure I had a good experience. Her nail art on my toes was perfect for the holidays! The gentleman that did my nails, I got a dip manicure, also did a great job. He gave me exactly what I'd hoped for and my nails look beautiful. I will definitely be a regular!

Worst experience I’ve had for nails in my life. Firstly kept trying to convince me to get a more expensive treatment. I kept saying no just basic pedicure. Then asks during pedicure if I want salt scrub. I said yes and turns out that’s an up charge that wasn’t communicated to me. The pedicure is chunky and not well done. Then when I realize they can’t do nails well and ask not to have my manicure color painted and just nails cleaned, I get charged for the full manicure. Had to ask to have my toe redone and it looks even worse second time. Avoid this place!!

Not very sanitary. Pedicure was just okay but overcharged for service I didn’t agree too. Wrapped my feet in plastic produce bag as a spa treatment. They try to rip you off with extras. They reuse pumice stones and other nail files. These salons need to be inspected by the board of health. Stay away.