N2 NAILS

+1 641-682-1773

1111 N Quincy Ave #103, Ottumwa, IA 52501 United States of America

Open Today: -

Quick Facts About N2 NAILS

Strengths:

1. Accommodating and detail-oriented staff: The comment mentions that Anthony and Madison were accommodating from the day the appointment was booked until the day of the service. Madison is described as being detail-oriented and taking the time to ensure a pristine manicure. This attention to detail is a strength as it shows the staff's commitment to providing quality service.

2. Customization: Another comment states that the staff at N2 Nails customizes the nail services, tailoring them to the customer's preferences. This ability to personalize the services according to the customer's desires is a strength as it creates a more personalized and satisfactory experience.

3. Professional and caring: One customer mentions that N2 Nails treats them like a human being rather than just a number or a dollar. This displays professionalism and a caring attitude towards customers, which strengthens the overall customer experience.

4. Good value for money: A comment states that the pedicures at N2 Nails are above the standard and a great value. This suggests that the services provided are of high quality relative to the price charged, which is a strength as it attracts customers looking for good value for their money.

5. Quick service for walk-ins: A comment mentions that as walk-ins, the staff took them right back for their service. This shows that N2 Nails is able to accommodate customers without appointments efficiently, which can be a strength as it caters to spontaneous customers or those who may not have been able to make an appointment in advance.

Weaknesses:

1. Hostility towards walk-in customers: A negative comment states that the customer felt immediate hostility when they walked in without an appointment. The female employee continued to be confrontational even after the customer expressed understanding. This is a weakness as it implies poor customer service and a negative atmosphere that can deter potential customers.

2. Lack of communication: The comment mentions that the employee did not listen to what the customer wanted and instead pushed dipped nails. Additionally, the customer noticed bubbles in their nails, which indicates that their preferences were not met and the quality of the nails was not satisfactory. This lack of communication and attention to detail is a weakness as it shows a disregard for customer preferences and results in an unsatisfactory outcome.

3. Not asking for nail shape preference: A related weakness mentioned in the same comment is that the employees did not ask the customer about their preferred nail shape. This oversight suggests a lack of attention to detail and customization, which can result in customers receiving a manicure that does not meet their expectations.

4. Customer dissatisfaction: The customer who left the negative comment states that they will not return to N2 Nails due to their experience. This customer dissatisfaction is a weakness as it indicates a lost potential customer and the potential for negative word-of-mouth reviews, which can impact the reputation and future business of N2 Nails.

Overall, the strengths of N2 Nails include accommodating and detail-oriented staff, customization of services, professionalism and care towards customers, good value for money, and efficient service for walk-in customers. However, the weaknesses include instances of hostility towards walk-in customers, lack of communication, not asking for customer preferences, and customer dissatisfaction. These weaknesses need to be addressed to improve the overall customer experience at N2 Nails.

Best TL Reviews

Loved every minute of my appointment! Anthony and Madison were so accommodating from the day I booked my appointment to the day of my first set. Madison is very detail oriented and I, being someone who likes to pick, greatly appreciate the time she took to make sure my manicure was pristine. I am glad that I called to make an appointment for the service and did not just walk in and expect to get done. They were very upfront about their help situation and it was perfectly fine. If you are wanting to give N2 Nails a go, MAKE SURE TO CALL AND BOOK AN APPOINTMENT! Cannot wait to go back!

I absolutely love N2nails! They’re caring and professional. The custom my nails to how I want them done or help me figure it out when I can’t make up my mind. They treat me like a human being not like a number or an extra dollar in their pocket.

Pretty bad when you walk in the door and are immediately greeted with hostility because you don't have an appointment. A gentleman tried to take over and let me know they only had time for a pedicure not nails, I said okay no problem and the female employee wanted to continue being confrontational with me.

Excellent service today. Took my grandaughter to have her nails done. As we were walk-ins staff took right back. Staff explained to her everything that they were doing and how to take care of her nails. Would recommend for nails or pedicure.

Amazing service from a great group of people. They will do whatever it takes to make sure you are happy when you leave. The pedicures are above the standard and a great value. At other nail salons, I have paid twice as much and received far less in regards to pedicure services (exfoliating scrub, massage, gel, etc.)

I stopped by on our way through town en route to a wedding to get a repair on a broken nail. I got great service and a custom mix to match the color. Unexpectedly turned my day around!

Made me feel so comfortable and relax..strive to do their very best even when they were busy. Very great place.

Employees wouldn’t listen to what I wanted. Pushed dipped nails. Lady sitting next to me expressed same concern. Didn’t ask what’s nail shape I wantedNails have bubbles in them I will not go here again.