Quick Facts About Le Nail Works
Le Nail Works, based on the comments provided, has a mix of strengths and weaknesses. The strengths include their ability to listen to customer preferences, convenient location, nice salon atmosphere, and the skills of specific nail technicians. However, they also face weaknesses such as limited color and design options, inconsistent customer service, and questionable techniques used by some technicians.
One of the strengths highlighted by a customer is the salon's willingness to listen to customer requests and do what they ask. This is a key attribute for a service-based business, as it ensures customer satisfaction and repeat business. Additionally, the salon's location being conveniently close to home can be seen as an advantage, as it makes it easily accessible for regular visits.
The nice salon atmosphere is also mentioned as a positive aspect. A welcoming and aesthetically pleasing environment can make customers feel comfortable and relaxed during their visit. This can contribute to a positive overall experience and increase the likelihood of repeat business.
The specific skills of certain nail technicians are also praised. Customers mention specific individuals like Mickey, Kaylee, and Amy who provide excellent service and leave customers satisfied. The skill and expertise of the staff are crucial when it comes to the quality of the services provided, as customers expect their nails to be done precisely and according to their preferences.
However, the comments also bring attention to some weaknesses of Le Nail Works. One customer expresses dissatisfaction with the limited color and design options available. In a competitive industry like nail salons, it is important to have a wide range of choices to cater to diverse customer preferences. By not being able to accommodate certain requests, the salon may be losing potential customers who desire more variety and customization.
There are also issues with inconsistent customer service mentioned. One customer describes an unpleasant experience with a nail technician named Vickie. The technician did not follow instructions regarding nail length and shape, and also displayed insensitivity towards the customer's arthritis. Poor customer service can greatly impact the reputation of a salon, as customers expect to be treated with respect and professionalism.
Another negative aspect highlighted is the use of a painful and damaging method to remove nails. A customer describes a painful experience where their nails were removed with a plastic nail, resulting in bleeding and pain. This indicates a lack of proper training and knowledge on proper nail removal techniques, which can cause harm to customers and create negative feedback.
Overall, Le Nail Works has strengths such as their ability to listen to customer preferences, convenient location, nice salon atmosphere, and skilled technicians. However, they also face weaknesses including limited color and design options, inconsistent customer service, and questionable techniques used by some technicians. It is important for the salon to address these weaknesses and provide consistent, high-quality service to ensure customer satisfaction and loyalty.
Best TL Reviews
I went in yesterday only to be told an again I could not do the colors I wanted. Or the design. The nail tech I was with Vickie would not entertain putting down a white to cover up the very light pink and silver below. She cut my nails shorter than I asked and did not shape like I asked. There are bubbles all over the nails. I told her I have arthritis and she kept bending my hands weird and it hurt and when I would say something and laughed. My nails look terrible! I will never go back since they cannot listen to what the customer wants. It was suppose to be a light pink with red hearts and somehow it’s a darker pink so the hearts are barely noticeable and the pink is almost matching the red. Then she kept blaming me for them not drying when she barely let me keep my hand in there. I just ended up leaving cause at this point she was hurting my one hand too much and irritating me with her giggling whenever I tried to voice my concern. Honestly I should have walked out when she laughed at me mentioning the arthritis. Like what insensitive monster laughs over that!? For these reasons I will never go again which is sad cause I would go regularly.
They did a fair job. $50 for manicure. Not overly friendly. In fact the only time they spoke was to ask what you wanted and at the end to ask for your money.
Mickey did a great job. Not certain I got 10 min. of massage though.
Nice salon. They actually listen and do what you ask (i.e. they don't pressure you into using specific polish or gel like other places do)
I went to LeNails today 4/26 because it is conveniently close to home. I planned on getting a new set of nails and a pedicure. My technician started removing my nails with another plastic nail. I told her I didn't like that method and she said it's the only way to remove nails. This is an absolute lie. They use this method because it's fast. It is so painful and damages your own nail. She removed two nails this way and then cut through my own nail peeling off skin. I left there bleeding and in pain. Not one person apologized.
my favorite place!!????????been goin there for a year now!! because of my nail tech KAYLEE!! shes the best!! her work is amazing!! an she so fast!!! always take my appointment ON time!! thank uuuu Kaylee u are the best????????????????yes my color pink????????
Amy is fantastic. She knew exactly what I wanted the first time I went there where other salons failed. I'm thoroughly satisfied with her technique and recommended her to my customers. A bit pricey but well worth it.
My wife and daughter come here often. They love this place. Some of the ladies don't speak much English, but they help each other out.
For the price ($55 for pedi), it's great. Wife goes on about their care and service.
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Le Nail Works Info
Amenities
Accessibility
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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