Quick Facts About Le Nails and Spa - Medford
Le Nails and Spa in Medford has received mostly positive feedback, with many customers expressing their satisfaction with the service and staff. Overall, the strengths of Le Nails and Spa can be summarized as follows:
1. Excellent customer service: Several customers have praised the friendly and attentive staff at Le Nails and Spa. They mention that the employees go out of their way to make them feel comfortable and pampered. The receptionist, Meghan, was particularly mentioned for her proactive and friendly approach in making appointments and addressing customer needs.
2. Skilled technicians: Multiple customers have mentioned specific nail technicians who provided outstanding service. Snow, in particular, garnered high praise for her attention to detail, kindness, and ability to fix ingrown toenails. Many customers highlighted her professionalism and ability to create a relaxing environment during their treatments. Other technicians, such as Olivia, Jacob, Hue, and Summer, were also mentioned for their excellent service.
3. Clean and pleasant atmosphere: Customers appreciate the cleanliness of the salon and the efforts made to maintain a hygienic environment, especially considering the current COVID-19 pandemic. The use of masks by the staff and the cleanliness of the salon contribute to a positive experience for customers.
4. Accommodating and proactive approach: Le Nails and Spa have been commended for their proactive approach in reaching out to customers and anticipating their needs. Customers have mentioned that the salon was able to make same-day appointments, accommodated their preferences, and anticipated scheduling their next visits. This level of customer service adds to the overall positive experience.
5. Welcoming and comfortable environment: Several customers mentioned feeling welcomed and pampered during their visits to Le Nails and Spa. The friendly and sociable nature of the staff contributes to the positive atmosphere at the salon. The fact that the salon is described as "very nice" and "pleasant" indicates that it provides a comfortable environment for customers.
Despite the positive feedback, there are a few weaknesses that could be addressed to further improve the customer experience. These weaknesses include:
1. Inconsistent service quality: One customer mentioned an experience with a technician who lacked experience, as evidenced by the improper use of tools and a lack of attention to detail. This inconsistency in service quality is a potential area for improvement to ensure that all customers consistently receive high-quality service.
2. Lack of information about technicians: Some customers mentioned that they were unsure about the names of the technicians who provided their services. Providing clear and visible identification of technicians, either through name tags or introduction at the beginning of each service, could help customers remember and request their preferred technicians in the future.
Overall, Le Nails and Spa in Medford appears to have several strengths that contribute to a positive customer experience, including excellent customer service, skilled technicians, a clean atmosphere, and a proactive and accommodating approach. By addressing the weaknesses, such as ensuring consistent service quality and enhancing communication about technicians, the salon could further improve its services and maintain its reputation as a top nail place in the Rogue Valley.
Best TL Reviews
Best nail place in the rogue valley! My favorite girl Snow kills it! She is so kind and gentle and always makes me feel like a new woman. She always fixes my ingrown toenails and is so detailed in her process. It’s the most relaxing time when getting a pedicure with Snow. When she does my manicures, she is so supportive when I change the color 12 times. Call and request her! Everyone here is great, but if you want the best experience, ask for Snow.
Also did gel pedicure! Husband had Olivia and loved her. He is diabetic and needs to have more careful treatment! This is the first place he has loved!!
I’m not sure of the name of the lady I had…she was tentative, used the electric filing tool on toes that had no polish, then cut two of the cuticles with that tool. I had a gel polish that looked great until I got home and saw a nick in the big toe that should have been fixed. They told me she had only been there 3 days, to me, it seems like she needs more practice…preferably not on clients!
The place itself is very clean, wearing masks, and everyone is friendly! We have our appointments for next month!!
Very clean and pleasant atmosphere. Muon and Snow were terrific, excellent! Receptionist Meghan was also very proactive and friendly. They reached out after I phoned the salon when closed to determine if I needed something. Able to make same day appointment. They were ready for us when we arrived 10 min before our appointment. AND they anticipated scheduling our next visit. Really, they took care of everything. We felt welcomed and pampered.
My daughter and I had side by side pedicures and were totally happy with the service and friendly staff. Snow & Hue did an excellent job on our pedicures! Snow was exceptionally friendly and we enjoyed chatting with her.
Highly recommend this well run spa!
My husband and I both had a wonderful pedicure! Jacob is absolutely my favorite tech there! He pays so much attention to detail and continuously checks in to make sure everything is going well. Summer have my husband a great pedicure as well and dealt with his super ticklish feet like a champ!
My husband and I had an absolutely perfect experience! It was his first pedicure so he wasn’t sure about how he would like it, but we were both in heaven! Snow and the other staff were so friendly and sweet! We recommend 100%!
I have never had a bad experience here. They always take care of me and they are the best pedicure in Medford.
This is a very nice and very busy salon. Everyone is so nice. I had a wonder manicurist her name was Summer, she was like a breath of spring air. I’ve already booked my next appointment including 2 pedicures for my husband and I. I highly recommend this business.
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Le Nails and Spa - Medford Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Wi-Fi
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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