Le Nails

+1 803-736-8803

201 Columbia Mall Blvd #219, Columbia, SC 29223 United States of America

Open Today: -

Quick Facts About Le Nails

Le Nails place has a number of strengths and weaknesses based on the comments provided. It is important to note that these comments are subjective and represent the experiences of individual customers. However, analyzing these comments can provide insights into the strengths and weaknesses of the salon.

Starting with the strengths, the first comment highlights the amazing service provided by Hon. This indicates that the salon has dedicated and skilled technicians who prioritize customer comfort and satisfaction. Hon's attention to detail and skill in nail services are commendable.

Another strength mentioned is the efficiency of the salon. Customers appreciate the quick service and lack of confusion when getting waxed or getting a pedicure. This suggests that the salon is well-organized and efficient in managing appointments and customer flow.

The massage chairs are also praised in one of the comments, indicating that the salon offers a comfortable and relaxing experience for customers during pedicures. The use of massage chairs can enhance the overall salon experience and provide added value to customers.

The comment about Thalia doing a great job on a pedicure demonstrates another strength. Thalia's expertise and skill in providing a satisfying pedicure experience contribute positively to the salon's reputation.

Now moving on to the weaknesses, a common complaint mentioned in the comments is poor hygiene practices. It is mentioned that utensils are not properly cleaned and sanitized between customers. This is a major concern as it raises questions about the salon's commitment to maintaining a clean and safe environment for customers. Ensuring proper sanitization practices is essential to prevent the spread of infections and maintain customer satisfaction.

In addition to poor hygiene practices, there are complaints about the lack of attention to detail from technicians. One customer mentioned that their cuticles were not trimmed and they had to remind the technician to apply a base coat. This indicates a lack of thoroughness and attention to customer preferences. Providing consistent and high-quality service should be a priority for the salon.

Another weakness highlighted is the lack of responsiveness and concern from the manager when a customer shared their experience. A supportive and responsive management team is essential for addressing customer concerns and ensuring customer satisfaction. Failing to acknowledge and address customer complaints can lead to a negative reputation for the salon.

There are also comments about rude and unprofessional behavior from certain technicians. This is a significant weakness as it creates a negative customer experience and can discourage customers from returning. Providing quality customer service and maintaining a professional demeanor should be a priority for all salon employees.

Lastly, there is a mention of the salon being antiquated and in need of renovation. While this may be subjective, it suggests that the salon's physical appearance may not be up to par with customer expectations. Investing in a modern and updated salon environment can enhance customer perceptions and attract new clients.

In conclusion, Le Nails place has both strengths and weaknesses based on the comments provided. The strengths include skilled technicians, efficiency, comfortable massage chairs, and certain technicians providing excellent service. However, there are weaknesses in terms of poor hygiene practices, lack of attention to detail, unresponsive management, rude behavior from technicians, and an outdated salon environment. Addressing these weaknesses can help improve the overall customer experience and reputation of the salon.

Best TL Reviews

Hon was amazing !! He made me feel very comfortable & made sure I was alright. He did amazing on my nails. The only thing they need to work on is NOT using the same utensils they used on the customer before. His poor nail buffer was damaged and needed replaced! The drill bits should be replaced after EVERY customer & start cutting the nails down & cleaning the nails as well. But overall everything was good !

I have been going here for years and I will continue. I was able to get waxed by Ann and get a pedicure without any wait or confusion. Ann is quick and awesome! The massage chairs are great but Ty's hands worked wonders on my feet. My feet were sore going in but I felt like I was walking on air when I left!

Very poor service. My technician didn't trim my cuticles. I had to tell him to put a base coat on. I even asked for assistance from another technician to help me communicate with him, to no avail.

Very unsanitary. Staff person literally picked up and used the same cheese grater tool my technician used on another customer - WITHOUT SANITIZING IT! Didn't even run it under some hot water! Disgusting.

I discussed my experience with the manager and he was not bothered, showed no concern, and offered no assistance.

Patronize this business at your own risk.

Friendly employees. Quick place to get nails done during week.

EDIT: the older man always did my pedicure. No issue. Last week the lady that sits in the back did them. She said she usually does fingernails and I see why. I had to tell her twice she was being way too rough. She also cut my toenails too low until I told her to stop. She was on the phone from start to finish. She didnt try to clean up the polish where some got on my skin while she was polishing my toes. I could not wait to get out of her chair. I won't be going back. It was that horrible of an experience. I hope she's better with full sets than she is with pedicures!!!

The older guy who did my pedicure now he did a good job no problems at all. But the younger lady who did my nails attitude was horrible today. This is not the first time her attitude has been horrible. She got mad because I told her she needed to put a white coat under my neon green nails. So She started rushing talking about her next customer was on the way. And I told her I’m paying my money I want what I’m paying for. So she keep on wanting to fuss with me about her time and her next customers. For what I paid she did a horrible job and I will not be returning. I’m sure if she read this comment she going to know exactly who I am‼️‼️‼️????????????????????????????????????????????????????????????????????

I only go here for my eyebrows so I can’t give an accurate rating on their other work.The salon is very antiquated and could use some renovation, but it looks decent otherwise. Adequate parking.

Great!!! Thalia does my pedicure she's really good????

I go here to get my lashes and eyebrows done all the time Mrs. Ann is hands down the best...