Quick Facts About Lee's Nails
Based on the comments provided, there are several strengths and weaknesses of Lee's Nails place.
Strengths:
1. Skillful and attentive technicians: Customers praised the skills of certain technicians, such as Kim, Donna, Lana, and Kenny. They were able to achieve the desired look and shape for the nails, ensuring they looked natural and well-manicured. This indicates that Lee's Nails has a team of competent professionals who can deliver quality service.
2. Friendly and welcoming staff: Multiple customers mentioned the friendliness of the staff at Lee's Nails. This creates a positive atmosphere for customers and makes them feel comfortable during their visit. It also contributes to customer satisfaction and loyalty, as indicated by the reviewer who has been a customer for over 17 years.
3. Clean and appealing salon: The salon was described as beautiful and visually appealing by one customer. A clean and visually appealing environment enhances the overall experience for customers and creates a professional impression. It also contributes to customer loyalty, as customers are more likely to return to a salon that maintains high cleanliness standards.
Weaknesses:
1. Inconsistent customer service: Some comments highlight issues with scheduling and wait times. One customer expressed frustration with appointments not being honored and having to wait for the technician to finish other tasks before starting the service. This suggests a lack of efficient scheduling or time management, which can lead to customer dissatisfaction.
2. Negative experiences with specific technicians: While there were positive comments about certain technicians, there were also negative experiences mentioned. One customer had a bad experience with a certain technician, describing the service as the worst ever. This indicates a lack of consistency in the skills and customer service of all technicians at Lee's Nails.
3. Rushed service and lack of cleanliness: One customer complained about a rushed service, stating that their simple manicure lasted only six minutes. The customer also mentioned that the implements were not clean. This raises concerns about the attention to detail and overall cleanliness standards of the salon.
To address these weaknesses, Lee's Nails could implement the following strategies:
1. Improve scheduling and time management: Lee's Nails should ensure that appointments are honored and customers are not left waiting for extended periods. Efficient scheduling and proper allocation of time for each service can help improve customer satisfaction and reduce wait times.
2. Address inconsistencies in service quality: Implementing regular training and quality control measures can help ensure that all technicians at Lee's Nails provide consistent and high-quality service. This will help prevent negative experiences and customer dissatisfaction.
3. Enhance cleanliness standards: Lee's Nails should prioritize cleanliness by regularly sanitizing tools and implements, as well as maintaining a clean and hygienic salon environment. This will help create a positive and professional impression and ensure the health and safety of customers.
Overall, while Lee's Nails has strengths such as skilled technicians and a friendly atmosphere, the salon needs to address weaknesses related to scheduling, service quality consistency, and cleanliness. By addressing these issues, Lee's Nails can enhance the overall customer experience and improve customer satisfaction and loyalty.
Best TL Reviews
Kim did a really nice job on my nails. She made them look and feel so natural by making sure they weren’t too thick after filling. What a difference that makes! I showed her a picture and she did exactly what I wanted with the square shape and French tip. She was very friendly too. ❤️
New and Improved!! Lee Nails has a new home which is next to the old one. Outstanding Professional Service. Forever Customer!!! Have been and still a customer for over 17+ years of personal service!!
Made several appointments with Hanna when I got there I had to wait either for her to water plants, stock towels or finish another customer. Every time what’s the purpose of making an appointment? She does a good job had no problem tipping but to much every time I made an appointment waiting at 8 in the morning.
Wow, what an amazing experience at Lee's Nails. The staff was competent and friendly while attending to all of my needs. Donna the owner did a spectacular job on my nails from the filing to the buffing and right down to a hand painted design on my accent nails, finally accentuating w/rhinestones. I would DEF recommend and I will be back in 3 weeks to enjoy another amazing gel set.
It's beautiful inside. Lana was very friendly and did a great job with my nails. Will definitely go back to her!
First and foremost i want to say kenny is an all around great nail technician. My manicures are always impeccable. 5 stars for him !!!
However I received a dip powder refill from kevin . Worst experience EVER . I left in tears .
My nails look horrible . Thick , uneven and used one drill tip the entire time .
From past experience i know about three are usually used .
While taking the powder off my nails were not wrapped and soaked . I was told to put my hands in a bowl of acetone . ( no foil and melting process used here .
Instead it was the harshest drill as it butchered my natural nails and cuticles .
I only get a simple manicure with no polish, I was in her chair for maybe 6 minutes she rushed through that service so fast it was ridiculous. The implements were not clean and for $20. I wouldn’t recommend this salon to anyone
I am a repeat customer at the salon and I love getting my nails done here is getting my nails done here. I usually have one of the 2 girls and this time I had the pleasure of getting Hannah. She did a fantastic job on my nails and I will see her when she returns.
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Lee's Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 09:30 AM - 08:00 PM |
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