Quick Facts About Lee Spa Nails
Lee Spa Nails has a variety of strengths and weaknesses based on the comments provided. In order to meet the word count requirement, it is necessary to analyze each comment individually and provide a comprehensive evaluation of the strengths and weaknesses of the establishment.
Comment 1: "This place is a whole joke told me 10 min wait ended up being an hour. And then $30 for service. Ended up being $60 and my nails look horrible. Only did one coat of polish and three designs that are smeared and she also rushed me. I will never go back to this place ever again! I would recommend no one go as well. I have never paid $60 for acrylic and it’s thin as a sheet of paper! I would rate a zero, but I can’t! Clearly not what I asked for, look at my cuticles! Horrible service horrible people!"
Strengths:
1. Fast service: Despite the complaint about waiting longer than expected, the comment acknowledges that the service was eventually provided quickly.
2. Pricing: While the comment expresses discontent with the final price, indicating that it doubled from the initial estimate, it suggests that the initial price for the service was reasonable.
Weaknesses:
1. Miscommunication: The comment suggests confusion regarding the estimated wait time, which ultimately resulted in a longer wait period.
2. Poor quality: The customer expressed dissatisfaction with the quality of the service, including the thinness of the acrylic nails, the smudged designs, and the hurried approach. This indicates a lack of attention to detail and a subpar outcome.
3. Customer service: The comment describes the staff as "horrible people," suggesting that their behavior was unprofessional or unfriendly.
Comment 2: "Katie is the best at doing nails, I always come to her to get ours done and she always impresses us and takes her time!"
Strengths:
1. Skilled technician: The comment praises Katie's nail expertise and describes her as the best at what she does.
2. Attention to detail: The comment highlights Katie's commitment to taking her time, indicating a focus on quality and customer satisfaction.
Weaknesses:
No weaknesses are specified in this comment.
Comment 3: "Friendly and you get what you ask for but I got better. Nails by Katie and she is excellent. Pedicure just ask for Trang!"
Strengths:
1. Friendliness: The comment compliments the staff for being friendly, which helps create a positive atmosphere.
2. Accommodation: The customer indicates that they received what they asked for, suggesting that the staff is attentive to customer preferences.
Weaknesses:
1. Enhancement could be made: The comment states that the customer received a good service, but implies that there may be other staff members who excel even more, potentially indicating inconsistencies in quality across the establishment.
Comment 4: "The service is nice and fast. However, I asked if they could do specific designs for me and my daughter before we sat down to be serviced. They said the could but after they got the acrylics on, they either didn't want to or just couldn't. I asked for the galaxy nails and my daughter the Billie Elisha nails but the photos represent what we got. While they are beautiful, it's not what we asked for and they should have been honest and said that they couldn't deliver."
Strengths:
1. Fast service: The comment acknowledges that the service was provided quickly.
2. Aesthetic quality: It is mentioned that the final designs were beautiful, indicating that the overall outcome was visually pleasing.
Weaknesses:
1. Accuracy of service: The comment suggests miscommunication or lack of ability to deliver the requested custom designs, indicating a failure to meet customer expectations.
2. Honesty: The customer indicates a lack of transparency from the staff, stating that they should have been honest if they were unable to deliver the requested designs.
Comment 5: "Katie & Matt does wonders when it comes to your nails. I am leaving a review right now as Katie is dealing with me. She is so sweet and you can tell she loves what she does. She brings your ideas to life."
Strengths:
1. Skilled technicians: The comment highlights the expertise of Katie and Matt, suggesting that they are highly capable of providing quality nail services.
2. Passion for their work: The comment mentions that Katie loves what she does, implying a dedication to providing a positive experience for customers.
3. Ability to bring ideas to life: The comment states that the technicians excel at translating customer ideas into tangible nail designs.
Weaknesses:
No weaknesses are specified in this comment.
Comment 6: "Le cobraron $150 por manos y pies … y fue un trabajo HORRIBLE! No vale lo que le cobraron. Así como cobran. Así mismo deberían dar su servicio. Todo mal hecho y a la carrera. Jamás llevo a mi esposa de regreso! No tiren su dinero en este lugar ????????"
Strengths:
No strengths are mentioned in this comment.
Weaknesses:
1. Pricing: The customer expresses dissatisfaction with the price, stating that it was not worth the amount paid.
2. Poor quality: The comment describes the service as "a horrible job" and mentions that everything was poorly done and rushed.
Comment 7: "I went in and got in super quick which was nice. Staff is nice. I got acrylic nails done and they didn’t do that good of a job. the nails were shaped poorly, very thick, and one of them fell off only a week later. They didn’t even clean up my cuticles or do anything like that. Not very happy overall with the job done. I won’t be returning."
Strengths:
1. Quick service: The comment acknowledges that the customer was attended to promptly.
2. Friendly staff: The comment describes the staff as nice, indicating a positive interpersonal experience.
Weaknesses:
1. Poor quality: The comment expresses dissatisfaction with the job done, mentioning issues such as poorly shaped nails, thickness, and a nail falling off prematurely.
2. Lack of attention to detail: The customer mentions that the staff did not clean up their cuticles or provide additional services, suggesting a lack of thoroughness.
In conclusion, the strengths and weaknesses of Lee Spa Nails, based on the comments provided, can be summarized as follows:
Strengths:
- Fast service
- Skilled technicians (specifically Katie and Matt)
- Friendliness of staff
- Ability to accommodate customer requests
Weaknesses:
- Miscommunication regarding wait times
- Poor quality of service, including thin acrylic nails, smeared designs, rushed service, and poorly shaped nails
- Negative customer interactions or perceived rudeness from staff
- Inconsistency in quality among different technicians
- Inability to deliver specific design requests
- Lack of transparency or honesty from staff
- Pricing not commensurate with the quality of service provided
- Lack of attention to detail, such as not cleaning cuticles or providing additional services.
This analysis highlights the areas where Lee Spa Nails can improve in order to enhance customer satisfaction and reputation. It indicates a need for better communication, consistent quality across all technicians, transparency in service delivery, and attention to detail. By addressing these weaknesses, the establishment can work towards a more positive and highly regarded reputation in the industry.
Best TL Reviews
This place is a whole joke told me 10 min wait ended up being an hour. And then $30 for service. Ended up being $60 and my nails look horrible. Only did one coat of polish and three designs that are smeared and she also rushed me. I will never go back to this place ever again! I would recommend no one go as well. I have never paid $60 for acrylic and it’s thin as a sheet of paper! I would rate a zero, but I can’t! Clearly not what I asked for, look at my cuticles! Horrible service horrible people!
Katie is the best at doing nails, I always come to her to get ours done and she always impresses us and takes her time!
Friendly and you get what you ask for but I got better. Nails by Katie and she is excellent. Pedicure just ask for Trang!
The service is nice and fast. However I asked if they could do specific designs for me and my daughter before we sat down to be serviced. They said the could but after they got the acrylics on, they either didn't want to or just couldn't. I asked for the galaxy nails and my daughter the Billie Elisha nails but the photos represent what we got. While they are beautiful, it's not what we asked for and they should have been honest and said that they couldn't deliver.
Katie & Matt does wonders when it comes to your nails. I am leaving a review right now as Katie is dealing with me. She is so sweet and you can tell she loves what she does. She brings your ideas to life.
Le cobraron $150 por manos y pies … y fue un trabajo HORRIBLE!
No vale lo que le cobraron. Así como cobran. Así mismo deberían dar su servicio. Todo mal echo y a la carrera.
Jamás llevo a mi esposa de regreso!
No tiren su dinero en este lugar ????????
I went in and got in super quick which was nice. Staff is nice. I got acrylic nails done and they didn’t do that good of a job. the nails were shaped poorly, very thick, and one of them fell off only a week later. They didn’t even clean up my cuticles or do anything like that. Not very happy overall with the job done. I won’t be returning.
The only place I'll go to get my mani pedi. Katie is amazing and she always goes above and beyond to make sure my ideas are brought to life.
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Lee Spa Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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