K & N Nail Salon

+1 734-246-1435

3379 Fort St, Wyandotte, MI 48192 United States of America

Open Today: -

Quick Facts About K & N Nail Salon

Strengths:

1. Great nail work: The first comment mentions that the person loved their nails, indicating that the salon has skilled technicians who can provide excellent nail services.

2. Friendly and attentive staff: Multiple comments mention that the staff, both the man and the woman working, were lovely, friendly, and attentive. This indicates that the salon has a welcoming and customer-focused atmosphere.

3. Reasonable prices: One comment mentions that the salon offers reasonable prices for their services. This can be a competitive advantage as customers are always looking for quality services at affordable prices.

4. Loyal customer base: One comment mentions that the person has been going to this salon for seven years. This indicates that the salon has a loyal customer base, suggesting that they consistently provide satisfactory services.

Weaknesses:

1. Inconsistency in service quality: One comment mentions that while the nails were great, the toes were not as impressive. This indicates that there might be inconsistency in the quality of services provided by the technicians, with some being more skilled than others.

2. Poor acrylic nails: Another comment mentions that their daughter's acrylic nails were thick, crooked, and cheaply done. This highlights a weakness in the salon's ability to deliver high-quality acrylic nail services.

3. Language barrier: One comment states that the male employee barely understands English. This can be a weakness as effective communication is essential in both understanding the customer's needs and providing clear instructions for the services.

4. Rude customer service: Several comments mention poor customer service experiences, including a nasty attitude, rough handling of tools, and disrespect towards customers. This reflects a weakness in the salon's ability to provide professional and friendly customer service.

5. Long wait times and unattended customers: One comment mentions that the salon has long wait times and doesn't greet customers when they walk in. This indicates a weakness in the salon's ability to efficiently manage customer flow and prioritize customer satisfaction.

6. Hygiene concerns: One comment mentions that the salon reused the same pair of gloves for multiple pedicures, raising concerns about hygiene practices. This is a significant weakness as maintaining proper hygiene standards is crucial for a nail salon.

In conclusion, K & N Nail Salon has strengths in providing great nail work, having a friendly and attentive staff, offering reasonable prices, and maintaining a loyal customer base. However, there are weaknesses in terms of inconsistency in service quality, poor acrylic nails, language barrier, rude customer service, long wait times, unattended customers, and hygiene concerns. These weaknesses need to be addressed to improve the overall customer experience at the salon.

Best TL Reviews

First time coming here and overall had a great experience. I absolutely love my nails, not as impressed with my toes, however. Just the polish was an issue, I think there was a miscommunication initially. Both the man and woman working were absolutely lovely, very friendly and attentive.

My 23 yo daughter had tips/acrylics done for an upcoming event. I cringed when I saw them

They were thick- crooked- and just looked cheaply done. The next day I took her to my nail tech to not just fix- but they ended up removing all tips and re-doing. Won’t ever waste my money there again

New owners and price went up and the man sat on FaceTime the whole time I was there and barely understands English and if he does he doesn't listen at ALL 3x's and they look like Lee press on nails and one nail was Crooked and when I pointed it out they acted like it was my fault- never going back- miss Tony and his wife

I have been going to this salon for maybe 7 years. Majority of the time I seem to be serviced by the only male in the shop. Today was a deal breaker because of his nasty attitude. He speaks with a nasty aggressive ton. I noticed that he always snatch my hand and or fingers when he is preforming my services. He is very ruff with his tools as well. He just seem to be bothered by something. Every single that I have checked out. He snatches my debt card out of my hands. Once the transaction is approved. He always throws my card and receipt on the counter. Never thanking me for coming in or if I say thank you. He continues to walk away. Today, I went over to the lady who also work there to ask her if he was her husband. Her response was no. As I began to tell her about non-professionalism. He began to raise his voice getting louder and louder demanding that I wait for her the next time. The dude was totally rude and disrespectful. She apologized for his behavior. However, I’m done today was the deal breaker for me. I refuse to support that business nor will I except his nasty behavior. Very poor customer service.

This place went downhill horribly. They used to do good work years ago. The last few times I attempted to come here I always end up leaving without getting any service due to their awful customer service & really long wait times. They don’t even greet people when they walk in at this point because they are always in bad moods.

Used same pair of gloves for 3 pedicures and did less for each one of us. Completely missed a step on my right foot that she did on my left. Won’t be using again.

terrible customer service and nail service. my nails look like clip ons... their super cheap for a reason. never going back

It is sometimes hard to get in since they’re two employees. But it is worth it. They do great work and their prices are reasonable. I’ve tried other places and have come straight back.