Urban Hair Stylists

+1 719-546-0505

210 W 29th St, Pueblo, CO 81008 United States of America

Open Today: -

Quick Facts About Urban Hair Stylists

Urban Hair Stylists has received both positive and negative comments from customers, highlighting its strengths and weaknesses in different areas. Let's analyze these comments to understand the strengths and weaknesses of Urban Hair Stylists.

Strengths:

1. Accommodating and Squeezing in Clients: Damien demonstrated exceptional customer service by squeezing in a customer without an appointment. This highlights the salon's ability to accommodate and prioritize their clients, even when they are busy. This flexibility and willingness to go the extra mile for customers are highly valued.

2. Skilled Hair Stylists: Many comments praised the skills of the stylists at Urban Hair Stylists. They were commended for their ability to deliver excellent haircuts, even for tricky requests and challenging hair types. Damien, in particular, received positive feedback for providing the best haircuts and ensuring customer satisfaction.

3. Friendly and Welcoming Atmosphere: Multiple comments mention the friendly and welcoming atmosphere of Urban Hair Stylists. This positive environment makes customers feel comfortable during their visit and more likely to return in the future. A welcoming atmosphere contributes to a positive customer experience.

4. Confidence and Competence: Tracy's ability to handle naturally curly and thick hair with confidence highlights the salon's competence in dealing with diverse hair types. This strengthens their reputation as a go-to spot for individuals who struggle to find stylists who can effectively work with their specific hair needs.

5. Exceptional Service for Children: One comment mentions the fantastic service provided to a child. Delighting children and making them feel at ease during haircuts is an added strength of Urban Hair Stylists. This can result in repeat business from families with children.

Weaknesses:

1. Inconsistent Haircuts: A negative comment highlighted a poor haircut experience. The customer received a haircut that did not meet their expectations, resulting in disappointment and a comparison to a self-administered haircut. This suggests a lack of consistency in haircuts provided by the salon.

2. Poor Communication and Customer Experience: A customer's comment described a stylist, Lenore, who seemed frustrated and provided insulting comments during the haircut. This demonstrates a significant weakness in customer service and professionalism. Insulting comments and frustration can create a hostile environment and damage the salon's reputation.

3. Lack of Damage Control: The negative comment mentioned that the stylist did not offer any solutions or attempt to salvage the customer's hair after the bad experience. This indicates a lack of proper damage control and a failure to rectify mistakes or offer solutions to dissatisfied customers.

4. Anxiety-Inducing Experience: The same customer also expressed having major anxiety attacks after the haircut due to insults and unprofessional behavior. This highlights a significant weakness in customer care and the salon's ability to provide a safe and comfortable experience for their clients.

5. Inconsistency among Stylists: The customer also remarked that another stylist, Linn, was understanding and caring, but the damage to the hair was already irreversible. This inconsistency among stylists suggests a lack of standardized training and quality control at Urban Hair Stylists.

In conclusion, Urban Hair Stylists has several strengths, including accommodating clients, skilled stylists, a friendly atmosphere, and a reputation for handling diverse hair types. However, the salon faces weaknesses in terms of inconsistent haircuts, poor communication and customer experience, lack of damage control, anxiety-inducing experiences, and inconsistency among stylists. Addressing these weaknesses and prioritizing customer satisfaction and professionalism could greatly improve the overall reputation and success of Urban Hair Stylists.

Best TL Reviews

Damien and Lenora are the best of friends ???? it's always so nice to see them both. Damien gave me feirce bangs and I didn't even have an appointment. He squeezed me in between clients, worked quickly and still nailed it. I gave Urban 4 stars because I did feel rushed at the end and nobody likes that, but as I said, no appointment and he squeezed me in so I get it.

I came in with all one length hair just below my shoulders and asked for something simple: trim my ends, make the back a little shorter than the front, and throw in a few layers. Look at what I ended up with! I gave myself this same haircut with a pair of art scissors when I was 6. Never again would I go to this salon.

Damian gave my son a perfectly styled haircut. He was fantastic and made us feel welcome. We will be back!!

Damien is a awesome person to get a haircut from , he got me the best haircut i could ask for and not a “two week” haircut if you know what i mean! He took his time to make sure i walked out the door happy , will continue to come back here

I have a hard time finding people who can cut my naturally curly and thick hair so going to new stylist makes me apprehensive sometimes. I came in for a cut and Tracy did a wonderful job! She was patient and asked all the right questions. Normally I can see the fear on my stylist face as they begin to just look at my hair, not Tracy. She did a great job and I could tell she is confident in her work. New go to spot! Thanks Tracy!

Oh my goodness gracious! Damian is AMAZIN!!! He fixed my hair(I had let a friend cut my hair a few days earlier-ugh!) Damian is AWESOME-especially with what he had to work with on my head-I'm a very satisfied n happy client-next time I need a cut I'm callin Urban Hair n Damian is the man!!! Thanx again!

Perfect haircuts for me and my husband. And I got my eyebrows waxed too. Damian is great!

I have been in tears since Thursday afternoon because of the butchering job done to my hair. I went in with very clear pictures of what I wanted and tried to talk to Lenore more than once during the process to make sure we were on the same page. She just seemed to get more and more frustrated with me. Once it became clear she had screwed up the style I just tried for some damage control. She even called over another stylist who I can guess didn't understand the style I wanted either since it just kept getting shorter and shorter and shorter. It is hideous. Not to mention the insults I had to endure while I was sitting at her mercy, comments about how I must have to stay out of the kitchen because I eat too much! Absolutely unprofessional and uncalled for. By this point I was trying hard not to cry and just wanted to get out of there. I smiled sweetly, said it was fine and that at least I could wear a wig over it, paid (using a gift certificate), and left. I have been having major anxiety attacks ever since. I am so upset. I have gone to this place before and never had a problem. My children have come here, my husband too. But now, I never want to set foot in there again. A quality salon's ultimate goal is to help people feel beautiful and empowered. This salon is not only subpar in that regard, they are damaging to the confidence of its clients to the point of being abusive.

Edited to add: I have added another star simply because of Linn. I went in to talk to her and she was very understanding and carrying. Although she agrees there is no way to salvage what's left of my hair right now I will go back to see her specifically once it grows a bit.