Serenity Nails

+1 954-885-9881

12141 Sheridan St, Hollywood, FL 33026 United States of America

Open Today: -

Quick Facts About Serenity Nails

Serenity Nails place, as reflected in the comments, has both strengths and weaknesses. Let's analyze them in detail.

Strengths:

1. Quality work: Several customers express satisfaction with the quality of the nail services provided at Serenity Nails place. They specifically mention the exceptional work done by Zoey, praising her attention to detail and the clean design she created. This reflects positively on the overall skill and expertise of the nail technicians at the salon.

2. Customer recommendations: Many customers highly recommend Serenity Nails place, indicating that they would return for future services and even travel long distances to visit the salon. Word-of-mouth recommendations can be a strong indicator of customer satisfaction and the salon's ability to meet client expectations.

3. Friendly and accommodating staff: Customers appreciate the friendly and welcoming nature of the staff at Serenity Nails place. They mention specific instances where the technicians, like Diana, show kindness and provide excellent customer service. This demonstrates that the salon values creating a pleasant and comfortable experience for its clients.

4. Availability of service options: The salon is commended for offering a variety of nail colors and designs, giving customers a wide range of options to choose from. This diversity in offerings allows clients to personalize their nail services according to their preferences.

5. Convenient appointments: Customers mention that Serenity Nails place easily accommodates appointments for multiple individuals, including elderly relatives. This highlights the salon's ability to manage schedules efficiently and cater to the needs of different clients.

Weaknesses:

1. Inconsistent nail quality: One customer mentions multiple instances where they experienced issues with the longevity of their nail extensions and the condition of their cuticles. This inconsistency in the quality of the nail services reflects poorly on the salon's ability to consistently deliver satisfactory outcomes.

2. Poor customer service response: In response to the aforementioned issues, a customer complains about the salon's manager dismissing their concerns and justifying the poor cuticle work. This displays a lack of accountability and professionalism in handling customer complaints, potentially damaging the salon's reputation.

3. High prices: A customer expresses dissatisfaction with the prices at Serenity Nails place, stating that the services were not worth the amount paid, especially considering the recurring issues faced. This implies that the salon may need to review its pricing strategy to align it with the value perceived by customers.

4. Incomplete nail services: Another customer mentions that their overall nail experience was below average. They highlight specific areas where the technician failed to meet expectations, such as not cleaning under the nails and neglecting to scrape the bottom of their feet. Incomplete service delivery can hinder the salon's ability to provide a comprehensive and satisfactory experience.

In conclusion, Serenity Nails place has several strengths, such as delivering exceptional work, garnering positive recommendations, having friendly staff, offering diverse service options, and accommodating appointments well. However, the salon faces weaknesses in inconsistent nail quality, poor customer service response, high prices, and incomplete nail services. Addressing these weaknesses, particularly by focusing on consistency, customer satisfaction, and value for money, can help Serenity Nails place improve its overall reputation and attract more customers.

Best TL Reviews

Exceptional work! Love the shape and design Zoey did. She really spent time and did quality work on not only the design but also the cuticles. Look how clean those circles are! Highly recommended and definitely will come back!

I found this place on social media and came for Zeoy all the way from California. She did nail extensions for me and my friends and we all love it!! Nice service and everything:)) highly recommend!

I gave this salon many chances because they’re close to my house. My nails peel and crack just a week later. 2 different times I left with horrible cuticles, the technician drilled over my skin. I told the manager and he said this is how they clean cuticles. This my 3rd bad experience and will continue to find a quality salon. Prices are too high. I spent $90.

I'm a first time customer. Zoey was amazing. She asked questions about my preferences and delivered superior service. Great price and great service. I'll be back!

Loved! Diana was my nail tech. Was so kind and friendly. Made an appointment for three people on a Sunday. (One was my elderly mother) and we were all very well taken care of. All around solid nail spot. 10/10 would recommend.

Love the nail service here. They offer different type of nail colors and doing a good job on my nail. For sure to come back again.

It wasn't as great as everyone is saying. Nail technician didn't scrape my bottom of my feet, didn't clean under toe and finger nails. It was a below average nail experience. Gave it a 3 because I enjoyed the massage chair and the girl was super nice. But definitely not worth the price I paid.

Absolutely ❤️ this little gem????!!! The service is fantastic and so acomodating. My nails look beautiful!