Quick Facts About Lemy Nail & Spa
Lemy Nail & Spa has received mostly positive comments from customers, highlighting their strengths and weaknesses. Based on the comments provided, the strengths and weaknesses of Lemy Nail & Spa can be summarized as follows:
Strengths:
1. Clean and well-managed: One customer mentioned that the salon is clean and well-run, which is important for maintaining a hygienic and comfortable environment for customers.
2. Friendly and accommodating staff: Several comments mentioned the friendliness and accommodating nature of the staff. It creates a welcoming atmosphere and makes customers feel valued.
3. Skilled technicians: Customers praised the skills of the technicians, specifically mentioning Kara as being excellent with different nail designs. Skilled staff can provide quality services and meet customer expectations.
4. Reasonable prices: The salon was described as having reasonable prices by one customer. Affordable pricing can attract more customers and make the salon more accessible to a wider audience.
5. Shorter wait times: A customer mentioned that the salon no longer has long waits. This improvement can enhance the customer experience by reducing waiting times and increasing efficiency.
Weaknesses:
1. Inconsistency in service quality: One customer had a negative experience where their toenails were damaged, and the technician did not provide a satisfactory solution. Inconsistent service quality can lead to dissatisfied customers and a negatively impacted reputation.
2. Unprofessional behavior: The same customer mentioned that the technician asked about adding a tip which was considered unprofessional. Providing exceptional service includes being professional and respectful towards customers.
3. Lack of care and cleanliness: According to one comment, after the owner left, the salon's cleanliness and overall care declined. This suggests a potential decline in overall maintenance and standards, which can negatively affect the customer experience.
4. Poor longevity of nail treatments: Another customer mentioned that their nails did not last long and started to chip within a few days. Nail treatments should have durability and longevity, and if they do not, it can be a negative aspect for customers.
To address these weaknesses and build on their strengths, Lemy Nail & Spa should consider the following actions:
1. Improve consistency in service quality by providing comprehensive training to technicians and ensuring they follow standardized procedures and techniques.
2. Reinforce professionalism among the staff, including appropriate interactions with customers, avoiding blame, and seeking effective solutions for dissatisfied customers.
3. Address the issue of cleanliness and maintenance by implementing thorough cleaning protocols and regular inspections to ensure cleanliness standards are met.
4. Review and improve the durability and quality of nail treatments to ensure customer satisfaction and longevity of the services provided.
5. Continue to prioritize customer satisfaction and maintain the friendly and accommodating atmosphere that has been praised by customers.
By addressing these weaknesses and continuing to build on their strengths, Lemy Nail & Spa can enhance the overall customer experience and reputation of their establishment.
Best TL Reviews
Ein sauber geführter Laden,und eine sehr freundliche junge Frau.Sie arbeite sehr sauber und der Preis stimmt auch .
Amazing experience. Came from Pennsylvania and needed a pedi. Now I wish I could take them back with me to pa. Book combo #3. Really Amazing!!
The staff is friendly and accommodating. I receive services from Kara and Lynn however I believe the rest of staff does a great job! The owners are really friendly and female does a great job.
It has apparently under new management. Mo more long waits. Still a great place get your nails done.
Very nice quaint and clean nail salon. Friendly technicians with reasonable prices.
Today was the last day I’ll ever be returning to this nail salon. first of all I walked in with long toenails and I’ve been growing out they were at the right length I loved the way they were shaped. after leaving my toenails are now gone I have no nail left and my toes hurt from her ripping away at my nails and cutting me several times. I had acrylic on my big toes that was really thin due to the last nail lady filing it down which was fine with me I let her know that I wanted her to take the acrylic off normally they soak it off with acetone she literally got a fake nail stuck it under my toenail and ripped it off cutting my toenails and slicing it in half then had the audacity to blame me saying that I kept the acrylic on too long and that my toenails were weak which is not true because that acrylic had only been on for two weeks nor had this ever happened to me before the last nail salon I went to which I should’ve just kept going to but they were closed today so I stuck to this one. then she proceeded to paint my toenails un evenly and you can see right through . I asked her she can go over one more time she did it one time only on one side and the color just looks terrible it’s all bumpy and gross looking . She asked me if I liked it and I said no she said want me to do it again and I told her if you couldn’t do it right the first time you’re not gonna do it right the second time. I just wanted to get out of that place and leave. then she had the audacity to ask me if I wanted 30 even on the card I asked her is 30 the amount of what my nails cost she said yes and I said OK then charge me 30. asking me if I’m going to add a tip is definitely not professional!!! after the service I received I shouldnt have even had to pay but I did.anyways had to call my Bank to dispute it thank God my bank understood and refunded me back the money since they wouldn’t I would never recommend going to this place!!
After the owner left this place just went downhill they’re dirty and don’t care I seriously will never go back ever again
Worst place ever will never go here again very rude & my nails were horrible & when I asked them to fix them they treated me worse, my nails didn’t even last a week! They were breaking off by the 3rd day I had acrylic & gel nail polish & it was chipping off! Would never recommend this place to anyone! Paid $55 for a full set & paid $50 for a pedicure plus $10 tip!
I’ve been going here for about 3 years and I will never go anywhere else! I usually get my nails done by Kara. She does an amazing job with different designs and is super patient. I always leave happy :)
Place Pictures
Lemy Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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