Lily Spa Nails

+1 651-776-2170

1187 Geneva Ave N, Oakdale, MN 55128 United States of America

Open Today: Closed

Quick Facts About Lily Spa Nails

Lily Spa Nails is a establishment that offers nail services. Based on the comments provided, there are both strengths and weaknesses that can be discussed.

Strengths:

1. Friendly and Welcoming Staff: Multiple comments mention the friendly and welcoming nature of the staff at Lily Spa Nails. This creates a positive and comfortable atmosphere for customers.

2. Talented and Skilled Technicians: Several comments express satisfaction with the services provided by specific technicians. The skills and expertise of the staff, particularly Katie and Rosie, are praised, which indicates a level of competence and professionalism.

3. Pedicure Expertise: One comment specifically highlights the pedicure services at Lily Spa Nails, mentioning the expertise of Katie. This can be seen as a strength, as it shows that the establishment has at least one technician who excels in this area and provides a relaxing and enjoyable experience for customers.

4. Customer Loyalty Program: A comment mentions the presence of a stamp card for frequent customers. This indicates that Lily Spa Nails values and appreciates its repeat customers and rewards their loyalty, which can contribute to customer satisfaction and retention.

Weaknesses:

1. Lost Personal Item: One of the comments highlights a negative experience where a customer claims to have lost a sentimental and priceless toe ring during a pedicure. The customer states that the staff denied removing the ring and filed a police report. This incident raises concerns about the security and honesty of the staff, which can negatively impact the trust and reputation of the establishment.

2. Rude and Aggressive Technician: Another comment describes a negative experience with a specific technician. The customer states that the technician was rude, cut their cuticles to the point of bleeding, and was aggressive during the service. This raises concerns about the professionalism and skill level of certain technicians at Lily Spa Nails. It also suggests a lack of customer care and consideration for individual preferences.

3. Inconsistent Quality: One comment mentions a negative experience where the technician applied the wrong color and argued with the customer. This suggests inconsistency in the quality of services provided and a lack of attention to detail. Additionally, the customer had to go to another nail salon to have the color corrected, highlighting a potential lack of skill or care in the initial service.

4. Injury and Insensitivity: A customer describes being cut by aggressive nail filing and having a negative response from the technician when they expressed discomfort. This indicates a lack of concern for customer well-being and a potential disregard for safety protocols. The customer also mentions experiencing pain and potentially even a risk of infection, raising concerns about hygienic practices.

Overall, while Lily Spa Nails has strengths such as a friendly staff, talented technicians, and a loyalty program, it also has weaknesses in terms of lost items, rude technicians, inconsistency in service quality, and potential harm caused during treatments. These weaknesses should be addressed in order to improve the overall customer experience and maintain a positive reputation for the establishment.

Best TL Reviews

(Update: 4/3/23: I've been coming back to see Katie because she knows pedicures! She's the best in the business! I love her and every single appointment feel completely at ease and relaxed). My friend and I were taken care of the moment we arrived! Everyone is so friendly and welcoming. I loved my experience at Lily Nails. I had a wonderful pedicure and will be back for another. They have a stamp card too if you are a frequent customer!

I have used this business multiple times in the last couple of years. I am very sad to be writing this review.

I walked in for a pedicure with a toe ring on and walked out without toe ring on. This was a Hawaii gold ring that I have worn for over 20 years. I have had hundreds of pedicures, swam in multiple bodies of water and this ring was never removed.

When confronted they said they didn't see it and denied removing it. I filed a police report with the Oakdale police.

I am just a victim of loss of a sentimental and priceless item to me. Please beware and don't be a victim.

Amazing place. The staff is so friendly. Best salon I have been to.

So where do I start. I am in from out of town and needed a oedicure and going did place made an appt. Walked in with no one there. The man that did my feet was rude, brash, cut my cuticle to where they bleed never apoligized. He scrubbed my leg and top of foot so hard I was in tears. When I pulled away or jerked my foot he would get upset and mumble rude things. He put the wrong color on my feet argued with me that I. Picked it. I would never pick gray! He got up went to get the color board and didn't bring it back meaning he was wrong. I had to go to a 2nd nail place to redo my color and pay another $30 . The minute she looked at my toes she said what happened. I said from an earlier pedi she actually told me to wait a day because my cuticles were red and swollen. DONT GO TO lily's. I could have went to any nail place.

Been using Lily Spa for 3 years. Always get great service, my girl Rosie always does the best! Also best eye brow wax anywhere!

This has been my go to place for my nails for a long time (I dont get them done often 1-3x a year?) and I have been cut to the point of bleeding from the cuticle trimmer two times before, but i was understanding and felt like accidents happen. But this time I was cut on two fingers by super aggressive nail filing. And when I squeaked and yanked my hand away I was treated with a patronizing look like I was being a baby. I legit woke up in the night with blood seeping out and my fingers red and pulsating. I have been washing them regularly praying to avoid infection. Way worse then a papercut...

My nail technician is first chair. She worked really hard to do what I needed and I couldn't be more grateful.

Hillary did awesome thank you when I get rich I will hire you to do my nails personally you are awesome ????????????????????♥️