Lisa Nails

+1 301-338-4077

3704 East-West Hwy suite 116, Hyattsville, MD 20782 United States of America

Open Today: -

Quick Facts About Lisa Nails

Lisa Nails place has both strengths and weaknesses based on the comments provided. To start with the strengths, there are a few positive comments about the consistency of the salon and the great energy of the staff. This indicates that the salon is able to maintain a certain standard of service and create a positive atmosphere for customers. Additionally, one comment mentions that the staff is accommodating and receptive to customer preferences, which shows good customer service skills. Another strength mentioned is the ability to shape acrylic nails well, even when customers come in with poorly done nails. This suggests that the salon has skilled technicians who can fix and improve the appearance of customer's nails.

In terms of weaknesses, one major issue highlighted multiple times is the lack of punctuality among the staff. Late arrivals by both the owner, Lisa, and one of the technicians showcase a lack of professionalism and can be frustrating for customers who have made appointments and are waiting to be served. The small size of the salon is also mentioned as a weakness, as it limits the number of customers that can be accommodated at a time. This can lead to long waiting times, especially for new customers who are not given priority over regulars.

Furthermore, comments regarding rushed services are a common complaint. Customers mention that both their feet and nails were not done to their satisfaction and appeared rushed. This indicates a lack of attention to detail and could contribute to a less than satisfactory experience for some customers. Another weakness noted is the lack of skilled technicians who can do designs. This limits the options for customers who are looking for more intricate and creative nail designs.

There are also complaints about the longevity of the nail services provided. Multiple customers mention that their nails did not last long, with some experiencing breakage and chipping within a few days. This raises questions about the quality of the products used and the overall durability of the nail services offered. Additionally, one customer mentions a lack of COVID-19 precautions, such as sanitizing, which can be concerning for those prioritizing health and safety during the pandemic.

In terms of customer service, there are mixed reviews. While some customers express satisfaction with the service they received and mention specific staff members who have done an excellent job, other comments highlight instances of poor customer service. Examples include rushing customers and not accommodating their requests, as well as being unprofessional and unhelpful in addressing issues or concerns raised by customers.

Overall, the strengths of Lisa Nails place include consistency, great energy, the ability to fix poorly done nails, and accommodating customer preferences. However, weaknesses such as punctuality issues, rushed services, lack of skilled technicians for designs, short durability of nail services, and instances of poor customer service are areas that could be improved upon to enhance the overall customer experience at the salon.

Best TL Reviews

I went here today 9/17/22 for the first time. Lisa arrived late but Bruce was there and he was kind. However, there capacity is 14 and the space is about the size of a square room. One of the techs arrived late. Lisa was talking to one customer the whole time and emphasizing how much she loves her and other customers are this and that while you have other customers waiting. They do ask you are you thirsty for wine or water which is why they have one star. Also, my feet was rushed and not the best and my nails were rushed and not the best as well but my eyebrows look amazing. I paid overall $120 the prices are not bad but they have lost a new customer and I tip well because I pay for great customer service and I definitely didn’t get that here. Also, they don’t really have anyone who can do designs. You will be waiting before you get serviced unless you are a regular customer they will see you before new customers. I will not be returning unfortunately because they are 3 minutes from my house. One thing I noticed is that it is hard to find a good nail technician.

I also enjoy going to this place because of how consistent they are. They always have great energy and love helping out their customers. There’s moments when you may come in and they are busy but you just have to be patient because you’ll get attended well too. Loved my most recent set from them and well it turned out.

Second photo redone at P G Nail Salon in Hyattsville. Took the time to do a quality job unlike Bruce. Dont waste your time or money here

I had my nails done by bruce. He put my acrylics half way up my nails to begin with. One week later 3 nails were coming up. I went in and they reglued them. Two days later up again. When i went back i waited and waited bruce came in and would only reglue them. Said time for a refill. My previous acrylics from anywhere have always lasted more than a week. I will never be back here. He did a shoddy job and they were never clean edges. My pinky is crooked and when i asked he said no its my finger. A waste of my money thst I dont have. This was suppose to be a real treat and i am sorry i didnt go to one of the many competitors. I do not recommend them at all

Great service! So receptive and accommodating to what I want and nails never disappoint! They shape acrylic the best in the area, ive come in with some awful nails before and they always fix them.

Push back your own cuticles before coming because they dont push them back but it is still a 5 star place!

I was going to give them a 4 star but most definitely not now .. I did my nails the 23rd of December and today is the 25th .. they did an amazing job with my nails indeed but they only lasted 2 days the pinky broke .. meaning quality isn’t even good .. for my first time so disappointed.. a waste of 50 dollars..Honestly I suggest go to another nail salon !! Because this salon is out of my book. Also the environment is very nice but they do not take any Covid pre caution.. like sanitizting .. was is scary !! Also the staff are werid they don’t even friendly welcome you .. as they should as staffs and etc. there is only 1-2 that do. Only thing that is nice is that they offer drinks while getting a pedicure.

I will not be returning. Went for a gel mani & gel pedi. It was suggested by the tech that I should treat myself and get a spa pedi and while the pedi service was wonderful, once done I was rushed out of the pedi chair to the wash station, in a very cramped location, thereby ruining the polish on my big toe because it had not dried. I was then told to sit at a nail station and had what was possibly the quickest mani I have ever had. I explained to the nail tech that I wanted to use the same polish color as my toes with white at tips. She said she couldn't do that and I would have to come back. At the same time the pedi tech is bent down trying to fix the polish on my toe. As soon as the clear gel coat on my hands was applied and went into the UV LED, I paid and was told to sit outside in the hallway as others were waiting to be served. I sat in the hallway and went to take off the pedi slippers and my toenail polish messed up AGAIN. The pedi tech comes out to hand me my receipt and goes to fix the polish and said to me "You should have gotten the gel pedicure" WHAT?!? You told me to get the spa pedi. The level of unprofessionalism shown here was astounding. I went home and painted the white tip using white polish myself.

I will also like to mention the poor customer service towards the young woman seated next to me who was getting a full set of acrylics. The yound lady showed the nail tech a design on her phone and was told she couldn't get that type of nail art and that she should have told him up front what she wanted. Yet this is a service that is promoted at the salon.

I absolutely love it here at Lisa nail spa !!! Honestly I’ve been coming here every two weeks faithfully and each week they take care of me ! Go above and beyond for me and Bruce always goes in on my nails !!! All of the stuff here does an excellent job ! From my nails to my pedicure !! I’ve been coming here for about almost a year now and I haven’t went anywhere else since !! No one can get the job done the way they can here at Lisa nail’s !! I recommend everyone to come here

My nails came out looking so cute!! I️ showed him a picture and he replicated it exactly! I’m so excited I️ got the nails I️ wanted for my 20th birthday! It’s been almost a week since I️ got them and not a scratch! They are really good quality and a great price for what I️ had done.