Lovely Nails

+1 205-759-4635

80 McFarland Blvd, Northport, AL 35476 United States of America

Open Today: -

Quick Facts About Lovely Nails

Lovely Nails place has received both positive and negative comments from customers, indicating both strengths and weaknesses of the establishment. In order to provide an analysis, let's break down the feedback:

Strengths: 1. Friendly and welcoming staff: Multiple comments mention being greeted and having positive interactions with the employees. This indicates that Lovely Nails has a welcoming atmosphere, which can contribute to a positive customer experience. 2. Skillful nail technicians: Customers praise the quality of the manicures and pedicures they received, with references to careful application and neatness. This demonstrates that the staff at Lovely Nails possess the skills and expertise needed to provide satisfactory nail services. 3. Reasonable prices: One customer mentions receiving a gel manicure fill-in for $35, which they loved. This suggests that the pricing at Lovely Nails is reasonable and competitive compared to other nail salons.

Weaknesses: 1. Poor customer service: One customer expressed dissatisfaction with the service they received, stating that they did not receive the deluxe treatment they paid for, and the workers were rude when they asked about it. This indicates a lack of attentiveness and professionalism from the staff, which can negatively impact the overall customer experience. 2. Time management issues: There are several comments mentioning long waiting times and feeling rushed. One customer had to wait for 30 minutes just to be told that the salon couldn't fulfill their request. Another mentioned feeling like a bother and having their time wasted by the staff. This indicates a lack of efficiency and proper time management within the salon. 3. Pushy behavior and upselling: Multiple customers mentioned being pressured into additional services or upsold on more expensive options. This can create a negative and uncomfortable environment for customers who just want a straightforward and relaxing experience. 4. Inconsistent service quality: One customer mentioned that their first visit to Lovely Nails was great, but subsequent visits were disappointing. They noticed a change in staff and experienced rushed service, yelling, and unhygienic practices. This inconsistency in service quality raises concerns about the overall management and training of staff.

Based on the feedback provided, it is clear that Lovely Nails has some strengths, such as friendly staff, skillful nail technicians, and reasonable pricing. However, it also has several weaknesses, including poor customer service, time management issues, pushy behavior, and inconsistency in service quality.

To improve, Lovely Nails should focus on training their staff to provide excellent customer service, ensuring that all customers receive the services they paid for. They should also work on efficient time management to minimize waiting times and create a more enjoyable experience for customers. Addressing the pushy behavior and upselling mentioned in the comments by promoting a more relaxed and customer-centric approach will also be beneficial. Finally, management should maintain consistency in service quality by providing ongoing training and supervision to all staff members.

Best TL Reviews

I LOVE going here! I am always greeted and they do a great job on pedicures and manicures.

Got a gel manicure fill-in today for $35! And I’m in love with them!! He was very neat and took his time on my nails

Please stay away! I purchased a gift certificate for Christmas for someone special to get treated and not leave mad and upset. Long story short basically spent $120 and only got foot soaked and gel polish. Didn't get hot wax nor stones! Very poor service! Workers are very rude when she asked why didn't she get what I paid for which was deluxe and more.

They are rude and waste your time. Everybody is just walking around and when they finally get to you, they act like you’re a bother. I came one hour before closing on a Saturday with only 2 other patrons in the building just to get one toe fixed and waited 30 mins for them to tell me that they don’t do what i need after i told them twice upon entry. Most nails shops close at 7 on Saturday’s they purposely wasted almost 40 mins of my time

Never again. The technician was adamant about performing a higher costing service that I was not interested in and after telling him "no" several times, he treated me like a second thought. I heard him upselling the lady next to me and although she kept telling him she didn't want tips, he was insistent. He rushed through my service and the paint job was so poorly done and smeared but after the encounter with him, I just wanted to leave and so I left with smudged nails. It felt rushed and I felt unappreciated as a customer. I can paint my own nails but I go as a way to treat myself. This experience felt more stressful than it was a treat.

Go somewhere else!!

The first time we went well over a year ago the people were friendly, kind and did a great job - Especially for my aunt and elderly mom. There were lovely women working there.

When we Went back couple more times Tony and more men were working there.

It’s all pushing customers through- we were rushed to pick a color, yelled at across the store, pressured into more services and then not given the services we wanted. The man who did my nails looked like he hadn’t washed his hands all day. Don’t even bother to waste your time or money - go elsewhere!

Usually when I get pedicures, I am given a nice and long massage, have my calves exfoliated, and the employees take their time to ensure you are satisfied with their services. This was not the case here. Seemed like they were in a rush and didn’t care about my satisfaction.

Got mad because I corrected him on the first nail he did as to what I wanted and he didn’t even try looks like I did them myself.