Quick Facts About Loyal Nail Spa
Strengths:
1. Excellent customer satisfaction: One customer mentioned that their daughter was completely satisfied with her nails and they looked exactly like the picture she showed the nail technician. This shows that the salon is able to meet customer expectations and deliver the desired results.
2. Polite and respectful staff: The salon was praised for having a polite and respectful staff who were considerate of the customer's time. The absence of rough treatment, such as finger pinching or twisting, indicates that the staff prioritize customer comfort.
3. Clean and quiet environment: Multiple customers commented on the cleanliness and quietness of the salon. A clean environment is essential for a nail spa as it ensures hygiene and enhances the overall experience for customers. The quiet atmosphere contributes to a calm and relaxing ambiance.
4. Ability to schedule appointments: One customer mentioned their preference for making appointments, which suggests that the salon offers this option. This can be a strength for customers who prefer to plan their salon visits in advance.
Weaknesses:
1. Dismissive staff member: One customer had a negative experience with a male staff member who disregarded the customer's reference photos and did a design of his own choice instead. This lack of attention to customer preferences indicates a weakness in communication and understanding of customer needs.
2. Inconsistent service: Another customer expressed dissatisfaction with the service, mentioning that the salon was unable to fix their initial mistake and charged them for a subsequent service. Inconsistent service can undermine customer trust and loyalty.
3. Long waiting times: A customer complained about waiting for a long time despite the salon appearing to have available staff and empty chairs. This suggests a weakness in managing customer flow and appointments, leading to long wait times and potential frustration for customers.
4. Lack of communication and transparent pricing: A customer mentioned a lack of communication regarding additional charges for removing dip polish, leaving them surprised by the final price. This indicates a weakness in communicating pricing policies to customers, which can lead to misunderstandings and dissatisfaction.
In conclusion, Loyal Nail Spa has strengths in customer satisfaction, polite staff, a clean environment, and the ability to schedule appointments. However, there are weaknesses in terms of dismissive staff members, inconsistent service, long waiting times, and a lack of communication regarding pricing. These weaknesses could potentially impact the overall experience for customers and may need to be addressed by the salon.
Best TL Reviews
This was our first visit and my daughter is very happy with her nails.They look EXACTLY like the picture she showed the nail tech. She was/is all smiles and I am impressed!
She is COMPLETELY satisfied! For me its about customer and the environment and she was polite, respectful of our time and she wasn't rough (no finger pinching or twisting).
The salon was QUIET and CLEAN. We made her next appointment (I love appointments)and I scheduled one for myself. Nice salon experience all I need is a glass of wine. ????
The male staff member that works there is completely dismissive when it comes to reference photos. I specifically told him what I wanted and showed him the picture multiple times but ended up doing a design of his own choice even after I stopped him well before he got too. Since I was on a time schedule that day, I had to leave directly after service and informed them to how I was unhappy with the service and they told me to come back so they can fix it. Since pink tips was to complicated for them I requested a simpler nail design which was just a solid color. Afterwards, it was closing time for them and they had the audacity to charge me for a service that was supposed to fix/make up for the initial service that they messed up on. Will not recommend to anyone with the service I received.
Will not be returning. I keep trying to give them a chance because I thought the work was good, but I live too far away and every time I come in they say they are too busy (while I’m looking at empty chairs) and to return hours later. Guess they don’t want money ! Just say you only take appointments because it’s proven to be a wasted drive over and over.
Definitely can’t wait to go back! Lynn is the BOMB!
Service sucks. The only guy who works here is rude. They are slow and give inaccurate times Of service. 20 means means 1.5 hours before you even take a seat. There are currently 3 customers here and I’ve been waiting since 9:16am. AND they have 5 people working!!! Do not go to Loyal Nails time is money and no matter how cheap the services are the time wasted is not worth it.
This was the best nail salon I have ever been to! 5 stars for me ❤️
Very clean, professional!
Most relaxing atmosphere as well highly recommended!!
The pedicure was awesome and quick. However, the time to do my nails was longer than expected. I was at the salon for a total of 4 hours, which 3 hours was waiting on my nails to be done. I asked for a refill, the nail technician informed me my dip on nails would have to be removed. Not one time did he mention it would be a charge for it. Also he kept telling me that I did not have dip polish on my nails. I had to keep reassuring him I did. I initially wanted ombre dip with glitter designs. Once I went online I noticed the reviews, I changed my mind to get plain dip nails. The whole time the technician kept taking deep sighs like he was frustrated. I was not expecting to pay that much for my nails since they were plain dip with no designs.. $60 just for the nails not the pedicure. There is a lack of communication with the clients.
Place Pictures
Loyal Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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