Walbridge Car Wash

30410 Drouillard Rd, Walbridge, OH 43465 United States of America

Open Today: -

Quick Facts About Walbridge Car Wash

Walbridge Car Wash has a mix of strengths and weaknesses based on the comments provided. Let's examine them in more detail.

One of the strengths mentioned by a customer is the excellent customer service provided by the friendly and helpful owner. This reflects positively on the overall experience customers have at Walbridge Car Wash. The prompt resolution of any issues is also highlighted, indicating that the owner is attentive to customer concerns and strives to address them in a timely manner.

Another strength of the car wash is its cleanliness and well-maintained facilities. Customers appreciate that everything functions as it should and find value for money in the overall service provided. This suggests that the car wash is committed to creating a clean and pleasant environment for its customers.

However, there are some areas for improvement as well. One common issue mentioned by customers is inconsistent quality. While some customers report satisfactory results from their car wash, others express disappointment with the cleanliness after the wash. Customers have noticed streaks, lines, and dirt remaining on their vehicles, indicating that the car wash might not effectively remove dirt and grime, especially in heavily soiled areas. This inconsistency in the quality of the wash is a weakness that could deter customers from returning or recommending the service to others.

Another weakness brought up by a customer is a price increase. Although it is acknowledged that business changes and pricing adjustments are expected, the customer expresses nostalgia for the past, when the car wash offered a $5 wash option. This comment suggests that the price increase may have negatively impacted some customers who were accustomed to a more affordable option. It may be worth considering offering different pricing tiers or loyalty programs to cater to a wider range of customers.

Furthermore, there is a customer complaint about damage caused by the touchless car wash, specifically a cracked windshield. The comment further explains that both the owner and the insurance company refused to take responsibility for the damage. This instance raises concerns about the car wash's accountability and customer satisfaction in handling such incidents. It is essential for Walbridge Car Wash to ensure that their car wash equipment is properly calibrated and doesn't pose a risk to customers' vehicles. In case of damage, a fair and supportive resolution process should be in place to maintain customer trust and confidence.

In summary, while Walbridge Car Wash has strengths such as excellent customer service, a well-maintained facility, and a friendly owner, there are weaknesses that need to be addressed. The inconsistent quality of the wash, a recent price increase, and a lack of accountability in handling customer complaints highlight areas needing improvement. Taking steps to improve the quality and effectiveness of the wash, revisiting pricing strategies, and ensuring a fair resolution process for damage-related incidents will help Walbridge Car Wash better meet customer expectations and enhance their overall experience.

Best TL Reviews

I'm still jaded by the price increase. I get it, but I miss the $5 wash for just a quick rinse off. I haven't used the DIY stalls in years, just the drive through.

Usually a good wash but just went through and the soap didn't come out. Pretty much just sprayed my truck with water and spot free rinse.

Excellent customer service very fast and friendly owner got the small issue I had fix in a very timely and friendly manner highly recommend will definitely be back

My car is white literally paid $12 went through and literally barely cleaned my car you can still see lines from fingers in the dust on my car. So like how? So disappointing should have waited till tomorrow and done it myself like I was going to because now I still have to anyways.

Get my car washed here quite often. About 80% of the time it is really good but tge other 20% something doesnt work. Within the last 3 months of getting my car washed, I wash it weekly, the vacuum didnt work, the pre soak soap did not work and they the wax did not work at different times. Other than that its been an okay car wash for a local business

For a quick follow-up clean to get the dust off this car was is fine, but if you want some real dirt and grime taken off, good luck with that. Left the wash with dirt and grime still on the areas right behind the wheel wells.

Very well taken care of clean place everything functions as it should when using the car wash overall great value for the money! Owner is very friendly nice helpful. Highly recommend this car wash if in the area.

Ran our car through the touchless car wash and it cracked the windshield owner refused to do anything about it essentially the insurance and the owner both acted like it was our fault so their car wash caused a 260 dollar windshield replacement