Quick Facts About 5 Star Nails and Spa
Strengths:
1. Clean and well-organized salon: Multiple commenters mentioned that 5 Star Nails & Spa is a clean and well-organized salon. This is an important strength as it reflects the salon's commitment to hygiene and professionalism.
2. Efficient service: Despite being busy, the salon was able to accommodate all customers efficiently. This suggests that the staff at 5 Star Nails & Spa are well-trained and capable of handling a high volume of customers without sacrificing the quality of service.
3. Polite and professional staff: Commenters noted that the nail technicians at 5 Star Nails & Spa were polite, professional, and took the time to explain any additional charges upfront. This reflects positively on the staff's customer service skills and their ability to create a positive and comfortable experience for customers.
4. Gentle and cautious approach: One commenter specifically mentioned that their nail technician was gentle and cautious during the nail service. This is a strength as it shows that the salon prioritizes customer comfort and ensures a pain-free experience.
5. Ability to accommodate specific requests: Several commenters mentioned that the salon was able to accommodate specific requests for nail designs and listened to their preferences without pressuring them into other options. This is a strength as it demonstrates the staff's ability to personalize services and meet customer expectations.
Weaknesses:
1. Dirty and unpleasant ambiance: One negative comment mentioned that the salon was dirty and had a bad smell. This is a significant weakness as it suggests a lack of cleanliness, which can deter potential customers.
2. Inconsistent quality of service: One customer complained about their nails being ripped and uneven just a few hours after getting them done. Another mentioned that their nails were not shaped properly and the design was not up to par. Inconsistency in the quality of service is a weakness as it indicates a lack of attention to detail and skill inconsistency among the technicians.
3. Communication issues: One commenter mentioned that their nail technician did not speak and used physical force to communicate. Another customer mentioned being charged a higher price than initially communicated. Communication issues, whether in terms of language barriers or miscommunication about pricing, can be a weakness as they can lead to customer dissatisfaction.
4. Limited attention to detail: While some commenters praised the attention to detail at 5 Star Nails & Spa, others mentioned that their nails were not done quite right or were uneven. This suggests that there may be inconsistency among the staff in terms of attention to detail and precision.
5. Lack of time for customer concerns: One customer mentioned not having the time to argue or get their nails redone after a disappointing experience. This indicates a weakness in customer service as it suggests that the salon may not prioritize addressing customer concerns or providing solutions in a timely manner.
Overall, while 5 Star Nails & Spa has strengths such as cleanliness, efficiency, and polite staff, there are weaknesses that need to be addressed, including inconsistency in service quality, cleanliness issues, communication problems, and a lack of attention to detail. These weaknesses may impact the overall customer experience and reputation of the salon.
Best TL Reviews
I just found my new favorite nail spa!!! 5 Star Nails & Spa truly earns 5 stars!!! The salon is very clean and well organized. They were very busy, but were able to accommodate everyone that walked in very efficiently. The gentleman who did my nails was very polite and professional, taking the extra step to let me know up front what if any extra charges there would be (this as a big deal to me as I have been to salons thinking this was the price only to find out at the register they are charging me for something else that I wasn't expecting). He did a great job on my nails, and most importantly, NO PAIN!!! Again, I have been to other salons and just always assumed pain was a part of the process (beauty is pain????), but truly he was very gentle and cautious to ensure no nics or pain of any kind. Also, he gives great hand massages!!
The young lady who did my daughter's nails was super sweet. She was equally gentle and also did a great design for her. She listened to what she wanted and did exactly what she asked for, without trying to pressure her into other things.
Definitely coming back for a pedicure and more!!
Very nice and professional nail salon! My daughter and I went here last week for her birthday and we love our nails! The nail techs are friendly and they did a great job!
This place is horrible and dirty inside. I went to get a gel polish change. I told the lady what I wanted and she started with the design and I didn’t like how it looked and asked her to take it off. She goes it’s beautiful and scoffed at me. She then proceeded to tell me if I don’t like it don’t come back. That is exactly what I am going to do NOT EVER GO BACK. I am not going to pay for something that doesn’t look right. To boot she did a horrible job shaping my nails and kept filing and buffing them even though they had been don’t the day before I just wanted different polish and my salon was not open. The salon was very dirty and had a bad smell. Don’t waste you money at this place they are rude and not talented. She also kept hurting my cuticles with all of the filing. There are way too many salons out there that are much nicer and more talented.
I just found my new favorite nail spa! I’ve gotten 2 pedicures there and they have been so nice! There store is so clean the staff are so sweet they gave us necklaces for free , you need to come to this place for sure you won’t regret it!
I posted a review this morning. But then about 2 This hours later. 2 of my nails Ripped. And they are all uneven.
The employees were extremely nice! But, I got a full set manicure. With a letter on my ring fingers. And the letters weren't very good. Then when finished I noticed all of my nails were uneven. And the letters were not that good.
Edit: i called this morning and talked to the manager. They redid them and it was much better. They picked the wrong color for my middle nail, but i also wasnt paying attention to that color until it was on, and its pretty so im not upset about it.
Ive not had my nails done since i was a teenager, but decided to pamper myself. I was disappointed. My nails arent quite right. My nail tech never spoke and kept like slapping my hands to get me to move my hand the way he wanted. I was told one price when i explained what i wanted, but charged more. And i did not have time to argue or get them redone. I would not recommend this place.
This nail salon has been the best out of the 5 I have went to. Helen paid close attention to detail and really got my nails looking great. They didn't rush and made us feel very comfortable. I had a scheduled appointment but my daughter just walked in.
5 Star Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
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| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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