Hair City

+1 860-282-0558

700 Burnside Ave, East Hartford, CT 06108 United States of America

Open Today: -

Quick Facts About Hair City

Hair City Place is a hair supply store that has received mixed reviews from customers. There are both strengths and weaknesses that can be identified based on the comments provided.

Starting with the strengths, one recurring positive aspect mentioned by customers is the excellent customer service provided by the staff and owner. Customers appreciate the attention they receive and feel that the employees go above and beyond to assist them. The owner even goes as far as providing samples of new products for customers to try and review, which is a nice touch that adds value to the shopping experience. The friendly and helpful staff is also commended for their honesty and willingness to provide advice whenever needed.

Another strength of Hair City Place is their ability to adapt to changing circumstances, as mentioned by a customer who visited during the quarantine period. Despite the challenging times, the store implemented curbside pickup to ensure the safety of their customers and staff. This shows their dedication to providing a convenient and safe shopping experience. The customer also appreciated the fact that an associate double-checked the products at the window to make sure they were correct, demonstrating attention to detail.

Variety is another strength of Hair City Place, specifically in terms of hair care and styling products. Customers mention that the store offers a wide range of options for these needs, giving individuals plenty of choices to find what works best for them.

Moving on to the weaknesses, one common complaint among customers is the lack of variety in certain product categories. For example, one customer was disappointed with the limited range of hair extensions available, particularly the absence of nice browns. Another customer mentioned that the store mainly carried long wigs, lacking variety in terms of different styles and lengths. These comments suggest that Hair City Place may need to expand their inventory to cater to a broader range of customer preferences.

In addition to the limited variety, there have been instances where customers have had negative experiences with the products sold at Hair City Place. One customer shared a story of bleaching their hair and experiencing hair loss and damage as a result. Although it is unclear whether this incident was a result of the product itself or a mistake made during the process, it still reflects poorly on the store as the customer left feeling unhappy. This highlights the importance of ensuring the quality and effectiveness of the products being sold, as well as providing appropriate guidance and advice to customers.

Another weakness mentioned by a customer is the lack of availability of specific products. While the customer appreciates the staff's efforts to find alternative options, it suggests that the store may struggle to consistently stock a comprehensive range of products. This could be a potential drawback for customers who have specific needs or preferences.

In conclusion, Hair City Place has certain strengths such as excellent customer service, adaptability, and a variety of hair care and styling products. However, there are weaknesses related to the limited variety of certain products, instances of negative experiences with products, and occasional unavailability of specific items. These weaknesses highlight areas for improvement that the store should consider in order to better meet the needs and expectations of their customers.

Best TL Reviews

This place is my go to for all my hair supplies. Awesome service and the owner always throws a few samples in my bag so I can try and review new products for the shelves. I absolutely love coming here!

I went here to bleach my hair. I explained to them that I dyed my have 2 in one week and asked if it was ok to bleach it back to original color.They said of course. She sold me 2 /50 .They said live in for 40 minutes.Thank goodness I started to feel burning sensation on my head I took it out in 20 minutes. As I was in the shower chunks of hair fell out. My hair was on my lower back now it's on my neck very unhappy ????

No one helps u, all extentions I saw were dark colors or bleach blonde, no nice browns. All wigs r long, no variety. I won't go back.

I love this hair city location on burnside, everyone there is amazing all the girls in there will keep it 100 with you especially when you ask for their advice. Lee is really nice and seems to care about his customers more than your average beauty supply. Everyone in there is great I see no reason for disappointment.

During this quarantine I wanted to do a few hair projects, so I went down to Hair City. They are adjusting to the given times and only doing curbside pickup. I pulled into the parking lot and called the store. An awesome associate grabbed all of the products I needed and brought them to the window to see if it was the right product. *I had to do some quick google searches to make sure I was asking for the right thing.*

I was rung out over the phone and my products were brought to my car window by the owner (in a mask and gloves.) I’m amazed by the service I received today, and just wanted to say thanks for making it possible!

Not that many styles of crochet hair for me. Mia's in Hartford it's definitely my choice of hair store.

Awesome staff I always get great attention when I go there . If they do not have what I need or want they always find me something to take with me I’ve never left empty handed

They have a variety for hair care and styling.