Quick Facts About Lucky Nails
Lucky Nails Place has both strengths and weaknesses, as shown in the above comments. In order to provide a comprehensive analysis, let's break it down.
Starting with the strengths, one customer mentioned that Bill did an amazing job on their pedicure. They complimented his patience, gentle nature, and skill level, stating that they would go to him again and recommend him to others. This indicates that Lucky Nails Place has at least one skilled and customer-focused employee who can provide quality service.
Another positive aspect mentioned is the fair pricing. Depending on who you go to, the service is good and the prices are reasonable. This suggests that Lucky Nails Place offers competitive pricing and strives to maintain a level of service quality across their staff.
Moving on to weaknesses, one of the major issues raised is the poor quality of lash extensions. One customer reported that their lashes ripped off due to the type of glue used by the technician. This can be detrimental to the reputation of the salon and is a major flaw as it directly affects the customer's experience and potentially causes damage to their natural lashes.
Another weakness highlighted is the need for an upgrade and renovation. Multiple comments mention that the salon's chairs are old and falling apart, and the hot towels used for pedicures are worn and dirty-looking. The overall appearance of the salon is described as outdated, giving the impression that the place lacks attention to cleanliness and maintenance. This can be off-putting for potential customers who prefer a more modern and clean environment.
Another significant weakness is the reported rudeness and disrespect displayed by the owner, Johnny. One customer stated that he freely disrespects the predominantly black women customers. This kind of behavior can result in customers feeling unwelcome, leading to negative word-of-mouth and a damaged reputation. Respect and professionalism are crucial in creating a positive customer experience.
Inconsistency in service quality is also brought up, with one customer stating that they received a sloppy job and had to go back to get it fixed. This suggests that some nail technicians may lack proper training and attention to detail. In addition, the prices are deemed as misleading and overpriced by some customers who feel unsatisfied with the value they received for their money.
Furthermore, there are complaints about the lack of organization and professionalism, such as not having a front desk person and limited availability of certain services. Customers expected all services to be available when the salon opens, but were disappointed to find only two staff members working on feet while other services were inaccessible. This lack of professionalism and customer communication can lead to frustration and dissatisfaction among clients.
Lastly, the negative attitude of the owner's wife is mentioned by one customer. A friendly and welcoming environment is essential for a successful nail salon, and any negative behavior from staff members can easily drive customers away.
In conclusion, Lucky Nails Place has some strengths, such as skilled individuals and fair pricing. However, there are several weaknesses that need to be addressed, including issues with lash extensions, the need for renovation, poor customer service, inconsistency in service quality, and a lack of professionalism. To improve and be competitive in the nail market, Lucky Nails Place should focus on addressing these weaknesses, investing in staff training, upgrading their facilities, and promoting a more welcoming and respectful atmosphere.
Best TL Reviews
I got my lashes done here. And I won’t ever do it here again. My lashes literally ripped off with the lash extensions because of the type of glue the lady used. I knew something wasn’t right with the amount of glue she used but I brushed it off. I can’t stop crying because I have never experienced this. I’m embarrassed now. Just be mindful and speak up if it doesn’t look right.
3 stars for Bill. He did an amazing job on my pedicure. He's very patient, gentle, and his skill level is on point. Plus he has a very kind nature. I will go to no one else but him. Everyone know that Johnny is best for nails and he usually has a wait but will try to accommodate everyone as fast as possible. The prices are fair and depending on who you go to the service is good. However this place needs an upgrade. The chairs are old and falling apart, the hot towels used for pedicure are dirty looking and worn. You could tell this place age because it definitely is showing.To compete in today's nail market I would definitely suggest a renovation, you'll find 10X nicer places on Groupon.
This is the worst business professionally EVER!!! Johnny the owner is rude as hell!! How can you open a business in a BLACK NEIGHBORHOOD where 99.9% of the customers are BLACK WOMEN and you freely disrespect them on a daily basis. I just remembered why i stopped coming here years ago. THIS WILL BE MY LAST TIME VISITING THIS ESTABLISHMENT THEY NEED TO BE CLOSED DOWN IF THEY CANT RESPECT WHERE THEIR MONEY CONES FROM!!!
Its been exactly a week since I went there and im already missing 5 nails. I was about to get a pedicure as well but I had a male do my full set and I wasn't very convinced because they literally felt pretty thin almost as if they were stick ons. I usually get alot of diamonds and designs but I went pretty plain with my nails this time just to try it out and they were pretty over priced. I was charged 60$ for plain bright pink and two black playboy on each ring finger. I wouldn't recommend this place at all.
This place is by the worst nail salon I went to.first off, there wasn’t an first desk person I get great so u have get the guy who is working at the first nail station attention which seem this disorganized.Also,the place look messy and ran down like no care about the place,the place look outdated ,and the nail tech do not have dryer instead they use a mini fan for u to dry your dry. Second off, the nail tech I had was friendly but she didn’t do a great job I had to go back for her to fix the mess she did, she did a sloppy job, she need some more training because what she did was unacceptable for $55!!! I don’t know why they have the prices of the services because it is very misleading. I would never come back again
Just went there this morning they open at 9:30 and there’s no one there to do lashes or eyebrows. They only have two people in there working on feet. The lady told me I can’t do nothing about it they come in anytime they want and it’s so unprofessional. If your establishment opens at 9:30pm then all services should be available. Never going back wasted my time. No Good morning when you going inside no updates no sorry just it is what it is. I’m a business owner as well and I would never do this to my clients/customers y’all have to do better.
I will never attempt to spend my hard earned dollars there again. The lady that does the Eyebrows and lashes has the worst energy ever. I paid $1 for a face mask, just for her to take my $1 and then tell me she not doing my lashes because she is scared of me. Keep in mind that I hadn't said two words to her, nor did I come in with an aggressive approach. I guess my Ora and the glow of my melanin was too much for her...
The wife is not to friendly I don’t recommend you to have any service here until she treat customers better
Place Pictures
Lucky Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 10:00 AM - 04:30 PM |
How to go there
Location
Places
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