Lush Nail Spa

+1 239-592-7118

5419 Airport-Pulling Rd, Naples, FL 34109 United States of America

Open Today: -

Quick Facts About Lush Nail Spa

Lush Nail Spa has received mixed reviews from customers. While some praise the salon for its clean environment, great customer service, and skilled technicians, there are also several complaints about the quality of the services provided. In order to analyze the strengths and weaknesses of Lush Nail Spa, let's examine the comments provided.

Starting with the positive feedback, one customer mentions that they always get their nails looking just right at Lush Nail Spa and highly recommend it. This comment indicates that the salon has talented nail technicians who are able to provide satisfactory results. Another customer expresses their satisfaction with the holiday nails they received from Jennifer, highlighting the skilled work of the technicians. Additionally, a customer mentions that they love the family Christmas mugs they purchased from the salon, suggesting that Lush Nail Spa also sells unique products at good prices. These positive comments reflect the strengths of Lush Nail Spa, including skilled technicians, good customer service, and competitive pricing.

However, not all customers had positive experiences at Lush Nail Spa. One customer was disappointed with their pedicure, stating that the technician did not push back their cuticles or clean underneath their nails. This suggests that there may be inconsistencies in the quality of services provided, indicating a weakness in the salon's attention to detail. Another customer expresses their dissatisfaction with their nails, stating that they asked for an acrylic set but were given dip powder instead. They also mention that the technician lacked patience and did not provide an even shape, leading to a poor result. This comment suggests that there may be a lack of communication and skill in delivering the desired outcome for customers, which is another weakness of the salon.

Another negative comment mentions a customer's frustration with the pricing and service at Lush Nail Spa. They assert that their nails looked bad, the gel chipped within 24 hours, and they were overcharged. The customer recounts a conversation with the manager/owner, highlighting their unprofessionalism and lack of willingness to rectify the situation. This comment indicates a weakness in the salon's customer service and management, as well as a lack of transparency with pricing.

On the other hand, there are positive comments about the helpfulness and dedication of the technicians. One customer states that they were accommodated as a walk-in and were happy with the service they received. Additionally, a customer praises the cleanliness of the salon and the implementation of safety procedures. These comments suggest that Lush Nail Spa has strengths in terms of cleanliness, customer service, and adherence to safety protocols.

Another negative comment mentions that the polish applied at Lush Nail Spa peeled off within 24 hours for both the customer and their mother, raising questions about the quality of the salon's nail products or application techniques. This comment highlights a potential weakness in the durability of the nails at Lush Nail Spa.

In summary, Lush Nail Spa has strengths in terms of skilled technicians, good customer service, competitive pricing, cleanliness, and dedication to safety procedures. However, there are weaknesses in attention to detail, communication, management, transparency with pricing, and the durability of nail products. These strengths and weaknesses should be taken into consideration when evaluating whether to visit Lush Nail Spa.

Best TL Reviews

Get the best holiday nails with Jenifer! Such a nice clean nail salon with great customer service! Always get my nails looking just right! Highly recommended! Thank you!!

I LOVE my Family Christmas mugs!!! Great job and good prices!!

Salon is clean, everything looks organize BUT my pedicure was mediocre. Not once he push back my cuticles or cut them . He used his drill to buff my toes nails on top , that’s all . No cleaning underneath the nails ,Nothing of nothing .

What is the purpose of getting a pedicure If we are not going to concentrate on cutting nails,pushing them back, cutting dead skin around , is basically part of a basic pedicure with good polish to finish it .

Disappointed.

The staff here is kind but I hated my nails. First off I asked for an acrylic set but they pushed dip powder onto me and it’s not like he was up selling because gel with an acrylic set is the same price. He had no patience as he did my nails and they don’t look even, the shape is awful, and he missed the sides of my nails. He filed roughly as well so my skin is now tender. Honestly I’d rather go somewhere else because the quality is lacking.

STAY AWAY from this place. ..they did a horrible job on my nails they expected me to walk out of there with acrylic all over my skin when I asked them to fix it they got mad and did NOT fix it I sat there for 2 hours (I was the only customer there so she worked on my nails for 2 hours)...she insisted on me getting gel but never told me about the $15 extra charge for it (their gel is old because it has not even been a full 24 hours and its chipping)..when it was time to pay she charged me $100 ???? I asked for a breakdown as I was told the pedicure was $35 and full set $30 totaling $65...here is the break down

35 for a pedi+ 30 for gel+ 30 for full set =$95

So why was I charged 100?.. I called the manager/owner and she stated it was a $5 for coffin shaped nails which u can see by the pictures are not coffin shape they are regular square...she insisted I was wrong and when I asked her if she felt like this was $100 worth of work and if this is the representation of her business she replied "yes"..never in my life have I experienced such unprofessionalism in a place where people go to unwind I left there more stressed out than I walked in... take your money and chances somewhere else not worth it at all..

Got a pedicure by Kevin and a dip with acrylic tips by another woman whose name I do not remember :( I came in as a walk in and they were able to accommodate me no problem. Super happy with the service!

What seemed a good 1st experience in a clean salon - turned very dissapointing. The very next day both my Mothers and my polish came off in sheets , not even chipping, just peeled away. I dont know if they dilute their polish or what, but seems odd it happened to both of us, using different colors. Does fingernail polish only last 20 hours?

Will not return - a total waste of our money! 0 stars here!

The technicians were very helpful, polite and dedicated to making their customers happy. The environment is very relaxing but more importantly very clean and all safety procedures are in place to make the customer comfortable. My technician, Jennifer is very skilled and I was very pleased looking forward to my next appointment.