Luxury Nails

+1 760-233-5730

358 W El Norte Pkwy Suite D, Escondido, CA 92026 United States of America

Open Today: -

Quick Facts About Luxury Nails

Luxury Nails Strengths:

1. Attention to detail: According to one customer, Anna, the nail technician, pays attention to detail and ensures that the customer's nails are done exactly how they like them. This indicates that the staff at Luxury Nails value customer satisfaction and strive for precision.

2. Easy appointment scheduling: The ability to text and set up appointments easily is highlighted by a customer who finds it convenient. This feature provides flexibility for customers and can attract individuals who prefer a seamless appointment booking process.

3. Professional and friendly staff: Many reviews mention the staff at Luxury Nails being nice, great, and fantastic. This demonstrates the friendly and professional atmosphere that customers experience when visiting the salon. Positive interactions with staff members can enhance the overall customer experience.

4. Talented nail artists: Multiple customers mention specific nail technicians who provided excellent service and did a great job. Customers appreciate the expertise and skill of the staff, which speaks to the quality of nail services offered at Luxury Nails.

5. Efficient service: One customer mentions that their nails were done quickly, indicating that the salon is efficient in delivering services. This can be a strength for individuals who value promptness and want to save time during their appointment.

Luxury Nails Weaknesses:

1. Inconsistent service quality: A negative review describes a horrible experience in which the customer received an incorrect eyebrow/lip wax and observed uneven brows and scattered hairs left behind. This indicates a lack of consistency in service quality and attention to detail. Inconsistent service can lead to dissatisfaction for customers who expect consistent results.

2. Lack of proper guidance: The same negative review highlights a lack of guidance during the service. The customer was not informed about the process, resulting in unexpected and undesirable outcomes. Proper communication and guidance are crucial for customer satisfaction.

3. Smudged nails: Another negative review mentions that the customer's big toes were smudged, and there was no employee available to fix them. This shows a lack of attention and availability of staff members to rectify mistakes or assist customers when needed. Smudged nails can be frustrating for customers who expect a polished and flawless outcome.

4. Language barrier: A review written in a different language suggests a language barrier between staff and customers. Providing services to customers who may not speak or understand the language can be challenging and may result in miscommunication and misunderstandings.

5. Limited specific feedback: Some reviews only provide generic positive comments without specific details about the strengths of Luxury Nails. Whilst the overall satisfaction is evident, more specific feedback about the salon's strengths could provide a clearer picture of the services offered and what sets Luxury Nails apart from its competition.

In conclusion, Luxury Nails has several strengths including attention to detail, easy appointment scheduling, professional and friendly staff, talented nail artists, and efficient service. However, there are weaknesses to address, such as inconsistent service quality, a lack of proper guidance, smudged nails, potential language barriers, and the need for more specific feedback to further emphasize the salon's strengths. Addressing these weaknesses can enhance the customer experience and reputation of Luxury Nails.

Best TL Reviews

Anna did my nails. I asked for a gel manicure with matte coating and its exactly how I like them. She is a sweet lady who pays attention to detail. I will come back again :)

Ok so all working chairs, nice staff and my favorite part you can text to set up appointments. It's so easy and convenient. Love it here.

Just moved to Escondido and felt the need to post after my horrible experience at Luxury Nails yesterday. I went in to get a basic pedicure and eyebrow/lip wax for my birthday. Not only did they insist on doing my brows while I was sitting doing my pedicure, but I'm not exaggerating when I say she waxed more than half of my existing brows off after I was very clear about only wanting them cleaned up. On top of that, they are ridiculously uneven and I had a ton of scattered hairs left over that I had to try and fix at home. I spent literally years growing my brows out to be full and thick and now, on my 30th birthday, I look like a clown. Literally in tears and planning on paying $500 plus to get microblading done for the first time to feel normal again. If the brows weren't bad enough, the girl doing my pedicure told me to wait 5 min afterwards to leave. She disappears, I waited 15 and reverted to putting my sandals on without help and smudged both my big toes in the process with nobody around to fix them. Extremely upsetting experience and definitely DO NOT recommend.

Ann did my nails and she did such a great job. She helped me figure out what kind of nail I should do based off the picture I showed her, and she made them look so natural. And it was quick too, I'd absolutely recommend coming here:)

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My daughter and I love it here! Anne and Hannah and Mimi are great! We’ve tried so many places and are never satisfied. We have two favorite nail places now and this is one of them !! Thanks

Went today for first time. Haven't had my toes done in 2 months since moving here. Ann was fantastic, did a great job and her foot/leg massage was AMAZING! So relaxing!!

Cuong is my nail artist. Always does a great job. Knows what I like.... Nancy does awesome pedicures.