Luxury Nails

+1 731-281-4250

200 N Lindell St, Martin, TN 38237 United States of America

Open Today: -

Quick Facts About Luxury Nails

Luxury Nails is a nail salon that offers pedicure and manicure services. However, based on the comments provided, there are several strengths and weaknesses that can be identified.

Starting with the strengths, some customers have praised the owners and workers, describing them as nice and competent. They have acknowledged that the staff members do good work and make their nails look beautiful. In addition, the prices are considered reasonable by some customers, which is a positive aspect as affordability is often an important factor for clients.

Furthermore, one customer specifically mentioned the skills of Peter and Lisa, stating that they do an amazing job. This suggests that there are skilled technicians at the salon who can provide high-quality service when requested. This is particularly important as nail art can require expertise and precision.

Additionally, there is a comment expressing satisfaction with a particular nail technician who was able to deliver results that exceeded the customer's expectations. This indicates that there are instances where the staff members are capable of understanding and executing the desired nail design effectively, leaving the customer pleased with the outcome.

Moving on to the weaknesses, there are numerous complaints regarding the service provided by the salon. The most common issue mentioned by multiple customers is the lack of professionalism displayed by the staff. One instance includes the owners leaving the shop to take their child somewhere while the shop was full, leaving customers waiting for an extended period of time. This not only reflects poorly on the establishment but also causes inconvenience and frustration for the customers who had to wait unnecessarily.

Moreover, hygiene appears to be a concern at Luxury Nails. Several comments mention instances where the tools used during nail services were unsanitary. One customer reported the use of a butter knife to remove nails, which is highly unprofessional and unhygienic. Another complaint mentioned rough handling during the removal of ingrown toenails, resulting in bleeding. Maintaining cleanliness and proper hygiene is essential for any salon, and the failure to do so can lead to negative customer experiences and potential health risks.

Another weakness highlighted by customers is inconsistency in the quality of service. While some customers praised specific technicians like Peter and Lisa, others expressed dissatisfaction when they were assigned different employees. This suggests that the skills and competence of the staff members may vary, leading to inconsistent outcomes for customers. Consistency is important in any service-oriented business to maintain customer satisfaction and loyalty.

There are also complaints about poor nail quality and paint jobs. Some customers mentioned nails being rough, having black dots and white residue underneath, and experiencing pain and bleeding during the service. These issues indicate a lack of attention to detail and a failure to meet industry standards.

Furthermore, there is a comment about incorrect pricing and overcharging. This raises concerns about transparency and honesty in the salon's pricing practices. It is important for businesses to offer fair and accurate pricing to build trust with their customers.

In conclusion, Luxury Nails has both strengths and weaknesses. The strengths include compliments regarding the competence of specific technicians and reasonable prices, while the weaknesses revolve around issues of professionalism, hygiene, inconsistency in service quality, poor nail quality, and pricing concerns. Addressing these weaknesses and improving upon them would be crucial for the salon to enhance customer satisfaction and maintain a positive reputation.

Best TL Reviews

I don’t recommend this nail shop . I don’t know if the older lady that wear two face mask if the manager or something but I ask for her to do this and she did this . Then she want to argue with me about my shape she get mad when I ask for them to be taken off and she is very unsanitary she used an butter knife to take my nails off.

Services: Pedicure, Manicure

The owners kept getting up leaving the shop to take their child somewhere while shop was very full. The husband left from servicing me and doing my pedi and started on customers that came in while 3 of us had been at the shop already for 1 hour, which we end up staying 4 hours because they hadn’t finished what they started. They’re very rough with removing ingrown toenails and will leave you bleeding. The owner told me she charged me wrong price and ended up swiping my card for more than what she said it was and also came back to ask me for an extra $5 because she said she wrongfully charged me after adding on to what she said the original price would be. I don’t recommend this place at all. Very unprofessional

Had a pedicure and French fill..very very bad

Toe nails skin bleeding in 3 places..not relaxing at all..it was pretty painful.. Nails were very bad. They were not smooth. They had black dots on the nails, white under nails.. I paid way too much money for this kinda service..

Peter did an awful job on my nails this is the third time he has messed up my nails and I will not be back! Lisa always does amazing and fixed them but they were absolutely horrible.

We got her nails done at another nail salon and they were HORRIBLE!! We’re charged full price with sloppy paint that chipped and one nail popped off!!! Went to Luxury on a prayer and Mr. Peter saved the day!! He took his time and the end result was immaculate!!! 10/10 service, super friendly and accommodating!! We will DEFINITELY BE BACK!! ❤️❤️❤️

Very nice owners and workers. They do very good work and make your nails look beautiful! Prices are reasonable as well!!

I love Peter and Lisa does an amazing job, but my last couple of visits I didn't get Lisa, and had to get another employee. Needless to say I was not satisfied as I usually am when I leave there.poor paint job, did not do the nail art right at all,and was rushing through it....I drive 45 minutes away every two weeks just to get them done there because they do such a great job, but I will not be back if I have to deal with the other tech!! I spend too much money there to get the service I received the last two visits...

Showed her exactly what I wanted and It looked way better in person after she finished then it did in the pictures i was showing her. Super pleased and will be back in a couple week to get my fill in.