Mad Hatter Auto Repair

+1 860-741-6242

14 Cranbrook Blvd, Enfield, CT 06082 United States of America

Open Today: -

Quick Facts About Mad Hatter Auto Repair

Mad Hatter Auto Repair has received mostly positive feedback in the comments, highlighting several strengths of the shop. One of the main strengths mentioned is the new ownership, with Branden and Ashley receiving praise for their performance. They are described as knowledgeable and friendly, which contributes to the positive experience of customers. Additionally, the service advisor, Cassie, is mentioned positively for her welcoming attitude and prompt service.

Another strength of Mad Hatter Auto Repair, as mentioned in the comments, is the fair pricing and quality of work. Customers appreciate the affordable prices and commend the staff for their efficient and effective work on their cars. This combination of affordability and quality work is an important feature that contributes to customer satisfaction and loyalty.

Customer service is also highlighted as a strength of Mad Hatter Auto Repair. The comments mention the polite and professional treatment received over the phone and in-person. This attention to customer service is particularly appreciated when other repair shops were closed and Mad Hatter Auto Repair provided a solution. The promptness and efficiency of the service are also mentioned positively, emphasizing the convenience of their services.

However, there are also some weaknesses expressed in one of the comments. The customer complains about a miscommunication regarding additional work needed on their car. They initially scheduled an appointment for brake pads and rotors but were later informed that the wheel bearing needed replacement as well. The customer declined the additional work and was surprised to be asked to sign a waiver before getting their car back. This miscommunication and the way it was handled by the front desk employee raise concerns about trustworthiness and ethics, as mentioned by the customer.

Despite this negative feedback, the majority of comments are positive, indicating a generally satisfied customer base. The strengths mentioned, such as the competent staff, fair pricing, and quality work, outweigh the weaknesses expressed in the single negative comment. It is important for the management of Mad Hatter Auto Repair to address the concerns raised by the customer regarding communication and transparency. By addressing these weaknesses and maintaining their strengths, Mad Hatter Auto Repair can continue to build a strong reputation and attract new customers. Overall, Mad Hatter Auto Repair appears to be a reputable auto repair shop with several strengths that contribute to satisfied customers.

Best TL Reviews

HIGHLY RECOMMEND!! it’s a great shop! recently under new ownership, and Branden & Ashley are killing it! Cassie the service advisor, always has a smile on her face the second you walk through the door. Ernie & Abdu out in the shop are fast & efficient with everything they do, putting the most care into their work

Great shop to bring your car! Very fair prices and great work. The new owner Brandon is very knowledgeable and his friendly staff get it done. Will definitely be back for my future car needs.

Went there for emissions testing when everyone else was closed on a saturday. Great customer service over the telephone very polite and professional upon entry to the business quick efficient I was in and out of there maybe 10 minutes and there was someone there before me. Seems like a nice family business

Had an appointment for my brakes (brake pads and rotors only) at 8am. At 11:50am the front desk called me to say the job was done but the Mechanic noticed that the wheel bearing needed to be replaced. She asked if I wanted them to do the work now OR schedule an appointment for a later date. I asked how much was the brake job and was told $650. I then asked how much if I got the wheel bearing done and was told an additional 650 ($180 for parts and $460 for labor). I declined to have the additional work done and said I would be in for my car around 3:30/4:00. She said fine, see you then. When I went to pick up my car the lady at the front desk (Ashley) said I needed to sign a waiver before I could get my car because not getting the wheel bearing done is a hazard. I asked her when did the Mechanic notice I needed the wheel bearing, she said when he was working on the brakes. My response was if this is such a hazard, why didn't the Mechanic stop and have you call me to tell me this needed to be done while he was working in that area?? I got no response. I told her I wasn't signing the wavier, here's payment and give me my car keys. She said she can't without me signing the wavier because of the danger it can cause. My response was if what you're saying is true, the Mechanic would've stopped when he saw how "bad" the wheel bearing is but instead he finished the job and now I need to sign a wavier to get my car back? I didn't sign the wavier, paid, and got my car keys. This place is untrustworthy and unethical. Even if I need additional work done this place will not be doing it. AVOID THIS ESTABLISHMENT AT ALL COST!!

Always a reliable and great service with respectable prices. Made appointment for break pads and rotors done in an hour! Mad Hatter is my go to!

I was referred to Mad Hatter by many friends, I was there first thing in the AM no wait for ermissions test. Receptionist greeted me w a smile super friendly. My emissions test was done in mins. The gentleman that did the testing made sure to point out the date for the next emissions test so I don't miss it next time. Everyone there was super friendly! I will definitely bring my car back for maintenance and auto repair needs in the future!

Was referred by a friend...I stopped in to see when they could repair my car...they said tomorrow...I didn't want to frive my car so I asked if it would be ok to leave it till the next day for my 11am appointment...they said no problem...Phil brought me home as I don't live far away...hesaid he'd come pick me up the next day when my car was ready...next thing I know I got a call saying they were able to work on my car that day and gave me the estimate...I agreed and they did my repairs my car was ready by 4pm and Phil came to pick me up...great service very knowledgeable front staff...I highly recommend MadHatter for your car repairs...

They were great. When other repair shops told me to replace my catalytic converter but all it really needed was the flex pipe replaced cuz it had a hole in it, they did it without a problem and a decent price right then and there.