Madeline Spa Salon

+1 956-621-2031

3231 Pablo Kisel Blvd i, Brownsville, TX 78526 United States of America

Open Today: -

Quick Facts About Madeline Spa Salon

Madeline Spa Salon has a mix of positive and negative comments from customers which provide insight into the strengths and weaknesses of the place.

Starting with the strengths, several customers highlighted the atmosphere and cleanliness of the salon. One review mentioned that the salon is beautiful, comfortable, and a great place to get unique nails. Another praised the friendly staff and great atmosphere. These comments suggest that Madeline Spa Salon is successful in creating a pleasant and inviting environment for customers. Additionally, the salon offers a variety of nail options, such as color changing nails, chrome, and matte colors, which is a unique feature that attracts customers.

Furthermore, the salon has bilingual staff who are fluent in both English and Spanish, which is appreciated by customers who can communicate in their preferred language. This demonstrates the salon's effort to cater to a diverse customer base and provide a comfortable experience for everyone.

In terms of weaknesses, there are several comments about the staff being unprofessional and rude. One customer mentioned that the staff was on their phones and not getting any work done on their clients, while another commented on the staff's loud conversations and cussing. These reviews imply a lack of professionalism and customer service skills on the part of the staff, which can result in a negative experience for customers.

Another weakness mentioned by customers is the disorganization and long waiting times. One review stated that it took two hours to finish a pedicure, with a lot of time spent waiting. There were also complaints about having to wait for different technicians to do different services, leading to extended waiting times. This indicates that the salon may not have efficient scheduling or time management practices in place, leading to frustration for customers.

Additionally, there were concerns raised about the cleanliness and maintenance of the equipment. Multiple reviews mentioned rusted and dirty nail clippers and a lack of equipment disinfection. This is a significant red flag as it indicates a potential health hazard for customers and raises concerns about the salon's hygiene practices.

Finally, there was a comment from a long-time customer who felt disappointed and denied service after posting an honest review about their customer service experiences. This suggests that the salon may not handle feedback or criticism well, potentially impacting their ability to address and improve upon customer concerns.

In conclusion, Madeline Spa Salon has strengths in terms of its inviting atmosphere, unique nail options, and bilingual staff. However, weaknesses such as unprofessional staff behavior, disorganization, cleanliness issues, and poor handling of customer feedback are areas that need improvement. As the salon receives both positive and negative feedback, it is essential for them to address their weaknesses and capitalize on their strengths to provide a better overall experience for their customers.

Best TL Reviews

I saw some bad reviews but still I wanted to give them the benefit of the doubt….2 hours later and they still haven’t finished my feet…I have mostly been sitting around waiting. The staff is horrible and rude, all of them on their phones not getting any work done on their clients. Very badly organized, you get nails done with one person then sit and wait for about 45 minutes to get feet done with someone else. It is also very expensive for the unprofessional work that is fine. Oh!! And the equipment used is old and rusted and dirty !!! I was afraid when I saw that and my sister that was also there walked out after seeing the rusted nail clippers ! Never again

It's beautiful, comfortable and a great place to get unique nails. Of course, it's a lot of walk-ins, so first come, first serve. I came in on a busy Saturday and someone immediately took me in. I've come here multiple times for special occasions and I haven't had a bad experience. I love them because they have stuff others don't, they have color changing nails, chrome, and matte colors! There are ladies who know English and Spanish, you just have to ask. It's so very clean.

Loved it! Great atmosphere ,friendly staff and came out a happy customer! Definitely will be going back ! They even had patience and did my baby girls nails too! A little pointer ladies , when getting our nails done , lets remember that these ladies all have a part and specific job while at the salon ,So lets not assume there not doing anything and get upset .A few pointers , be understanding,patience and. Just simply ask !!! Keep smiling ! I am & so is my baby girl with her sparkling nails ????

Pésimo servicio y muy mala actitud de parte de el personal .. no regreso nunca .. le enseñe una foto y me dejo las uñas como a ella le gustan , nada que ver . Horribles!!!!!!!!!

I went to take off my nails and get a nail polish and they didn’t prepare my nails and the nails have bumps and don’t look good at all. They look horrible and they took 1:45 minutes. They don’t disinfect equipment either. They need disinfecting machines for cutting nails . I was disappointed ???? I don’t recommend this establishment. I really hope they buy some machines to disinfect equipment they plan to cut your nails with because they are making people to get an infection or bacteria ????… they use the same instruments for every client.

Literally don’t waste your time here anymore. I came here since they practically opened my go to place, but wow has this place just lost its value. Yesenia or whatever her name may be spends the whole time talking. Not just her everyone. They’re cussing back and forth, talking so loudly across the salon to one another. Stop in the middle of doing my nails to start talking and figuring out plans or just gossiping right in front if you. Couldn’t do my nails just to talk about the “gift exchange”. They try rounding out your total with tip included like girl no. Last time I went I asked for the color black and the girl sat down and painted my whole nails black while I had a design on hand that I wanted but she was too busy talking she didn’t even ask me what I wanted. She heard black and painted them black. Seriously don’t waste your money you won’t get the service nor quality.

I’ve been a customer for as long as they have opened their business and I feel very disappointed because they refuse to give me service just because I posted my honest review on their customer service how bad they have been to me and my family. There has been times I’m waiting for 3 hours and then they tell me they can’t take me because they are closing already and it’s very frustrating. Times where I’m waiting for my service and then I see them pass people that come after me and I just wait. Never did I do anything to harm them or refused payment or anything and they have the audacity to say they will no longer service me… I don’t think it was a good reason for them to deny service to me just because I posted they close at 8 but stop taking people at 5 . I never told them things about their job all I said is I’ve had bad experience with customer service it was for them to change their way but I guess they rather lose their clients than change their customer service.

Buenos precios. Buen servicio. Good prices. Good service.