Magic Nails

+1 203-238-1216

470 Lewis Ave, Meriden, CT 06451 United States of America

Open Today: -

Quick Facts About Magic Nails

Strengths: 1. Loyalty of customers: One customer mentioned that they continue to visit the place because their late mother loved one of the nail artists. This indicates that the staff at Magic Nails place have built strong relationships with their customers, resulting in repeat business and loyalty. 2. Good customer service: Several comments mention that the staff were polite and friendly. One person even mentioned that the staff were attentive to their needs. This suggests that the staff at Magic Nails place prioritize customer satisfaction and provide good customer service. 3. Clean environment: One comment mentioned that the place was clean. Keeping a clean and hygienic environment is crucial in a nail salon as it shows professionalism and a commitment to maintaining high health and safety standards. 4. Owner's nail expertise: One comment highlighted that the owner, Lisa, is an expert in nails and provides excellent service. This suggests that at least one staff member at Magic Nails place has a high level of skill and expertise in nail services.

Weaknesses: 1. Poor quality services: Multiple comments highlighted issues with the quality of nail services at Magic Nails place. Several customers experienced problems such as poorly done gel manicures and pedicures, chipped polish, and nails that were not fully painted. This indicates a lack of attention to detail and inadequate skills among some of the nail artists. 2. Unlicensed staff: One comment mentioned that there were unlicensed individuals performing nail services in the salon. This is a major concern as proper licensing ensures that the technicians have received proper training and can provide high-quality services. Having unlicensed staff poses a risk to customers and reflects poorly on the professionalism of the salon. 3. Language barrier: One comment mentioned that only one person at Magic Nails place spoke English well. This language barrier can cause misunderstandings and difficulties in communicating specific preferences or concerns. It may result in customers feeling frustrated or unheard, impacting their overall experience at the salon. 4. Inconsistency in service: One comment mentioned that the salon jumps from person to person instead of finishing customers as they come in. This inconsistency in service suggests a lack of efficiency and organization in managing appointments and ensuring a smooth customer flow. It may lead to longer wait times and a less satisfactory experience for customers.

In conclusion, while Magic Nails place has strengths such as loyal customers, good customer service, a clean environment, and an owner with expertise in nails, it also has weaknesses including poor quality services, unlicensed staff, a language barrier, and inconsistency in service. These weaknesses need to be addressed in order to improve the overall customer experience and reputation of the salon.

Best TL Reviews

I continue to visit this place due to my late mother loving one of the nail artist. Unfortunately she wasn’t there on Monday the 14th. Let me start by saying DO NOT GO THERE. They did my gel manicure over three times and still it looked terrible. Pedicure the gal was nice did and okay job but polish chipped in a few hours. Being in the beauty industry i pay attention to things. Like the four gals sitting in the back that are unlicensed and doing nails one of them basically cut my cuticle to the skin made me bleed and it hurts Terribly.and i say unlicensed because a hog school student came into train for the day and clearly she was unlicensed. I will never return to this place again

My 6 year old got her nails done today and they came out absolutely horrible, her nails weren’t even fully painted, there was polish on her skin, then I go back to get it fixed and the lady just scrapes 1 nail and tries to put another coat on it.. and it made it 10x worst.. her toe nails also looked absolutely terrible. Do not recommend this place.

I was in a rush for work......mmnm and inside the mall nails didn't look so bad till I got home. I don't have time to keep going back. Lisa has gotten very sloppy. Won't ever go back!!!!!!! And I tip well.

With the owner lisa your nails never go to felt off the best

They jump from person to person instead of finishing the customers as they come in. Also the one girl did a full adult pedicure on my 7yr old. For my pedicure my toe nails were not trimmed or filed. Waste of money and time

nail expert liza the owner of the place is the best in nails last a long time without falling grateful to her and her excellent service

I will give this place minus one stars. I never had such a horrible experience in doing my Mom's nail. I am never going to this place again!!! She came in hoping that this place would finally replicate the nails that she always wanted. The owner attended her and she did a very mediocre job. She used products that were very cheap and she even hurt her nails to the point of bleeding. Also, the owner was not able to replicate the art of the photo, imagine for the other employees. Plus, when I told her (because at this point my mother was in tears already and they did not even appreciated that fact) that she did not liked the nails that she did, she grew angry instead of professionally ask why. They charged her a full set for 70 dollars plus tax for a nails that she even did not like at all. Do not go to this place, you will definetely waste your time and money. I do not recommended at all.

Only one person really spoke English is kind of like the language barrier it was a clean environment they did a good job on my nails little expensive but it was worth it was worth the experience it was very attentive to what I needed just too many people too many young people in there