Quick Facts About Starlight Nails and Spa
Strengths:
1. Clean and welcoming environment: Customers appreciate the cleanliness and aesthetic appeal of Starlight Nails and Spa. The positive first impression helps create a relaxing and comfortable atmosphere for visitors.
2. Friendly and professional staff: Multiple comments mention the staff's friendliness and professionalism. Customers feel well taken care of and appreciate the attentive and helpful service provided by the nail technicians.
3. Detail-oriented and skilled nail technicians: The nail technicians at Starlight Nails and Spa demonstrate attention to detail in their work. They take the time to understand the customer's preferences and deliver the requested designs with precision and accuracy.
4. Good customer service: Despite the long drive, one customer expresses a willingness to return to Starlight Nails and Spa due to the excellent customer service received. This suggests that the staff consistently provides a positive experience and ensures customer satisfaction.
5. Wide range of services: Customers mention various services offered at Starlight Nails and Spa, including acrylic nails, gel manicures, pedicures, and powder dip nails. The availability of a diverse range of services caters to different preferences and needs.
6. Helpful advice and attention to detail: One customer appreciates the helpful advice given by a technician, indicating that the staff at Starlight Nails and Spa goes above and beyond by providing personalized recommendations and paying attention to detail.
Weaknesses:
1. Inconsistent quality: One customer complains about their gel manicure only lasting a week, highlighting a potential issue with the durability and longevity of the nail treatments provided. This inconsistency in quality may deter some customers who expect longer-lasting results.
2. Refusal to provide refunds: A customer who had a negative experience expressed frustration with the owner's refusal to provide a refund for the service received. This suggests a lack of flexibility in dealing with dissatisfied customers and may discourage individuals from returning.
3. Unprofessional behavior: The same customer who experienced chipping and peeling nails also reports the owner hanging up the phone when requesting a refund. This unprofessional behavior negatively impacts the customer's perception of the business and raises concerns about the management's approach to customer service.
4. Limited availability: While the salon receives praise for accommodating last-minute appointments and squeezing in customers, it is unclear whether this is a common occurrence or a one-time exception. If the availability of appointments is consistently limited, it may inconvenience potential customers.
In summary, the strengths of Starlight Nails and Spa include its clean and welcoming environment, friendly and professional staff, skilled and detail-oriented nail technicians, excellent customer service, wide range of services, and attention to detail. However, weaknesses such as inconsistent quality, refusal to provide refunds, unprofessional behavior, and potential limited availability may impact the overall customer experience and perception of the business.
Best TL Reviews
Such a lovely and clean place to get your nails done! Everyone was super friendly and professional. I got Jing as my nail tech today, she did full set of acrylics and was very detail-oriented when it came to the design I asked for on all the nails. I am absolutely in love with how the nails turned out!! Jing was super kind and took good care of me. And the massage she gave added on to the relaxing experience. It’s a long drive from me but I will definitely be coming back!
I don’t normally complain publicly but I wanted to make the community aware of the bad business practices at Starlight Nails & Spa on Moreland Road. I got my nails done Tuesday at 5 pm. Not even 72 hours later and this is what they look like currently (I type and did the dishes so no reason it should chip like this and the top layer peel off). I went in to ask for my money back since clearly it was a bad service and I’m going to have to pay to have them done again. Not only did the owner refuse…he hung up the phone on me. I am all for supporting small business in our community but this is shoddy workmanship and business practices.
Awesome place. My new nail salon I'll always come to. They took their time to do my nails properly and didn't rush me when they closed at 7 they kept working on everyone and took their time.. check out the pics. I got their SNS DIP NAIL with tip they don't use UV LIGHT which is good and healthier for your nails.
Gel manicure only lasted a week. Very disappointing since always have lasted me 3 weeks at least in other salons. Picture is not even accurate as I already filed the one nail down so the chip didn’t look so bad when the other nail started to chip!
I always get my pedicure done by Jing for the past year or so. She does a GREAT job on taking out the stubborn ingrown nail that a doctor couldn’t permanently remove! She’s also gentle while doing so. This is the first time I get my nails done for my wedding day by her. It came out amazing!! Of course, it’s Jing! I knew I could trust her with creating my powder dip and gel nails for my big day. I love her.
Had Jan today and was so nice and attentive to what I like for my nails, she even gave helpful advice. Im a loyal customer and their care and detail towards their customers is always spectacular. Thank you and wish your business the best!!
Always professional and willing to squeeze in an appointment. Jain always an amazing job on my nails. Everyone does an awesome pedicure. They go the extra mile and their attention to detail is so appreciated!!
Love it hereeeee. Me and my 2 friends came here last minute for pedicures and all of them did such a good job. We were treated by a guy and 2 girls. They were so nice and took their time, didn’t rush and took their time even tho we were still there after they had closed! Will be coming back! <3
Place Pictures
Starlight Nails and Spa Info
Amenities
Health & safety
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Staff wear masks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
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