Market Square

Airdrie ML6 6DD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Market Square

Market Square place, based on the provided comments, seems to have a mix of strengths and weaknesses. Let's analyze them in detail.

Starting with the strengths, one comment mentions that the gift shop had a good pet stall. This indicates that Market Square place offers a variety of pet-related products, potentially catering to pet owners in the area. Having a dedicated section for pets can attract a specific customer segment and differentiate Market Square place from other retailers in the area.

Another positive aspect highlighted by a comment is that it is considered to have the "best carpets in Airdrie." This suggests that Market Square place excels in the carpeting and flooring department, offering high-quality products that are well-regarded by customers. Being recognized for having the best in a particular product category can draw customers who value superior quality and craftsmanship.

Additionally, there is a mention of a big carpet and flooring shop within Market Square place. This suggests that the store has a diverse range of carpets and flooring options available, catering to customers with different preferences and budgets. Offering a wide selection of products in a particular category can attract more customers and increase the chances of finding the right fit for their needs.

Moving on to the weaknesses, one customer recounts being kicked out of the gift shop for taking photographs of Christmas snow globes. This incident reflects a lack of customer-friendliness and a potential absence of policies that prioritize customer satisfaction. Accusing a customer of being a spy may create a negative impression and discourage potential buyers. Market Square place should focus on providing a welcoming environment and ensuring that customers feel comfortable browsing and engaging with the products.

Furthermore, a customer shares a disappointing experience with a staff member's refusal to wear a face mask during a measurement appointment. This lack of consideration for a vulnerable customer raises concerns over the store's prioritization of safety and compliance with COVID-19 guidelines. Not adhering to recommended protocols may deter customers who prioritize their health and safety, especially in the midst of a pandemic.

Another comment mentions that Market Square place has a limited choice of retail purchases. The lack of variety in product offerings can be a disadvantage for customers who are looking for a broader range of options. It may restrict their choices and push them to explore other retailers with more extensive inventories.

Finally, a customer's uncertain response of "Not sure if I liked it" implies a lack of strong positive impressions about Market Square place. This uncertainty can be interpreted as mediocre customer experiences or a lack of distinct qualities that set the store apart from others in the area.

In conclusion, Market Square place possesses strengths such as having a good pet stall, being renowned for the best carpets in Airdrie, and having a big carpet and flooring shop. However, it also faces weaknesses like customer-unfriendly behavior, lack of consideration for vulnerable customers, limited retail options, and uncertainty in customer satisfaction. Improving customer service, adhering to safety guidelines, diversifying product offerings, and creating a memorable customer experience could help address these weaknesses and enhance Market Square place's overall reputation.

Best TL Reviews

I got chucked out of the gift shop for photographing xmas snow globes to show my wife prior to purchase. I was accused of being a spy for some other tat vendor or something, who knows?

Myself and my husband paid £270 for laminate flooring from this place which was to be delivered next week. We also wanted a stair carpet and underlay and had arranged with the owner to have measurements taken. The guy came this morning to measure and my husband asked if he had a face mask as I am allergic to the covid vaccine and have been shielding since start of pandemic. His attitude was shocking replying that he was vaccinated and was no way wearing a face mask.so my husband told him to forget measuring then. I called the owner to complain about his attitude and refusal to wear a mask and was told that’s his boy and they have been vaccinated so don’t wear masks. So outcome is my husband is currently on way to get our money back as we will go elsewhere where they are more considerate to vulnerable customers. He has just lost a considerable amount of money on a sale. So if your a vunerable customer avoid this place as they have no consideration for anyone but themselves

Big carpet and flooring shop work clothes and meny more

Not sure if I liked it

Best carpets in Airdrie

Very limited in choice of retail purchases

Good pet stall

It's OK