Quick Facts About Mckayla Nails & Spa
McKayla Nails & Spa, based on the comments provided, has a mix of strengths and weaknesses. The strengths include fair pricing, therapeutic pedicures, and a loyal customer base. However, the weaknesses of the establishment lie in their customer service, lack of attention to detail, language barrier, and questionable sanitation practices.
One of the main weaknesses highlighted is poor customer service. Multiple customers complained about being skipped, overcharged, and feeling ignored. This indicates a lack of professionalism and attentiveness from the staff. This is a significant drawback, as excellent customer service is crucial for a successful spa or salon.
Another issue mentioned is the quality of the nail polish application. One customer described the polish looking bulky, as if it had been poured on the nails. This indicates a lack of skill and precision from the technicians, which can lead to unsatisfactory results for customers.
Additionally, there is concern about the qualifications of the staff. According to one comment, only the husband, who is the owner, has a license, while the wife and other workers do not. This raises questions about the competence and expertise of the employees, which can impact the overall quality of services provided.
Another weakness mentioned is the language barrier and lack of basic knowledge displayed by the staff. This can lead to misunderstandings, miscommunications, and ultimately, dissatisfaction on the part of the customer. Customers should feel comfortable and understood when explaining their preferences and needs, but if the staff cannot understand or fulfill these requests, it can result in frustration.
Sanitation is a crucial aspect of any spa or salon, and multiple comments express concerns in this area. One customer mentions that the nail equipment was not sterilized correctly and was simply washed and put into an autoclave bag. This indicates a lack of proper sanitation practices, which can be a health and safety hazard for customers.
On the other hand, strengths mentioned include fair pricing and therapeutic pedicures. One customer had a positive experience during their pedicure, describing it as therapeutic and reasonably priced. These strengths can attract customers looking for affordable and relaxing treatments.
The presence of a loyal customer base is also cited as a strength. One customer mentioned being a newcomer to the area and finally finding a salon that met their needs. This indicates that despite the weaknesses mentioned, there are still customers who appreciate the services provided by McKayla Nails & Spa, leading to repeat business and positive word-of-mouth referrals.
In conclusion, while McKayla Nails & Spa has some strengths such as fair pricing and a loyal customer base, its weaknesses in customer service, attention to detail, language barrier, and sanitation practices need to be addressed. These weaknesses can hinder the overall quality of the establishment and lead to customer dissatisfaction. Improving these areas would be vital for the long-term success and reputation of the salon.
Best TL Reviews
Very poor customer service. I went with my friend they skipped her 3 times. They over charged me according to the board on the register. The nail polish looks so bulky like the polish was poured over and the lady claims it’s the polish she used. Like what ? Should you customer bring in their own polish? It appears only the guy husband owner has a license but not the wife nor the other workers. I recommend going to a classier place and pay extra for customer service and better nail polish. If you aren’t white you won’t be treated equally. Just avoid this place.
Reply to your comment I called you and went back to the store you did not make it right. You claimed it was the nail polish color and then that it was because I choose white. My nails look horrible, you should be very embarrassed for the service you provided and the quality of your products.
I had a good experience when I went for a pedi. It felt great, very therapeutic, and fair priced.
Just stopped to get my toe nails painted. No time for a pedicure. He did a great job. $10. Thank you.
I haven't gotten but a couple of pedicures. There was a basket of the flip flops that I thought I was to wear out. So I took them off and put on my sandels. Most one toe was spared. Why didn't they dry under the fan?
Not able to understand what I wanted done because of the lack of basic knowledge and/or language barrier. Cut my foot using the callus remover. The most questionable thing was the nail equipment was just washed and put into an autoclave bag without sterilization. My advice is run don’t walk away from this salon.
I moved to Florida almost two years ago and couldn’t find a salon near me that didn’t do my thick and chunky looking. I finally gave this place a shot and I wish I went sooner! Kathy was kind, light handed, and made sure I was happy with my nails and that I got them the way I wanted. She’s got herself a new loyal customer!
Young man that done my pedicure cut me toe while sniping around the cuticle area. Also the diamonds that he put on my toe nails came off that night while in the shower! He didn’t use any adhesive or anything to keep them on!
The worst $102 I ever spent!
I am a cancer patient who just got out of the hospital and felt the need for a manicure and a pedicure. I was very weak and so are others in the shop. This shop is full of immigrants. There was an elderly gentleman my age receiving a pedicure. I was blown away by the peace I saw. I am grateful for this place. I definitely will return. I gave a five star rating because I want caring people around me. I will only do business with people who care!
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Mckayla Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 08:30 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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Location
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