Quick Facts About Mercie Nails
Mercie Nails Place has several strengths and weaknesses based on the comments provided.
One of the strengths of Mercie Nails Place is the quality of their nail technicians. Multiple comments mention specific technicians, such as Hannah, who are highly skilled and provide excellent service. This indicates that the salon has talented and experienced staff who can deliver exceptional nail treatments. The comment about Hannah being the best nail tech also highlights her friendliness and ability to make customers feel comfortable during their treatments. This shows that Mercie Nails Place values customer satisfaction and strives to create a welcoming environment for their clients.
Another strength of Mercie Nails Place is their focus on cleanliness and sanitation. The comment from a customer who had a positive experience with a pedicure mentions that the salon was clean, used fresh tub liners for each client, and had individual kits for hygiene purposes. This demonstrates that the salon takes hygiene seriously and prioritizes the health and safety of their customers. This attention to cleanliness can help build trust and loyalty among customers who are concerned about unsanitary nail salons.
Additionally, Mercie Nails Place is praised for their customer service in some of the comments. The customer who had a good experience with a pedicure mentions that the employees greeted her with a smile, which made her feel grateful. This suggests that the staff at Mercie Nails Place are friendly and attentive, creating a positive customer service experience. Coupled with the skilled technicians, this can contribute to a pleasant and satisfying overall visit for customers.
However, there are also some weaknesses highlighted in the comments. One recurring issue is the inconsistency in pricing and transparency. One customer mentions being charged more than expected for a full set, while another customer complains about a technician not providing a service that was paid for. These instances indicate a lack of clear communication or pricing transparency, which can lead to customer dissatisfaction and frustration. It is important for Mercie Nails Place to address these issues and ensure that customers are informed about pricing and receive the services they pay for.
Another weakness evident in the comments is the issue of long wait times and inefficient service. One customer mentions waiting for two hours and having the actual service take another hour, despite having an appointment. This indicates a lack of organization or time management within the salon. Long wait times can be a major inconvenience for customers, and inefficient service can lead to dissatisfaction and deter customers from returning.
Finally, one negative comment mentions a rude and unprofessional technician. This highlights a weakness in the quality or behavior of some of the staff at Mercie Nails Place. Rude behavior and poor customer service can greatly impact the overall experience for customers and may discourage them from returning to the salon.
In conclusion, Mercie Nails Place has strengths in the form of skilled and friendly nail technicians, a focus on cleanliness and sanitation, and positive customer service experiences. However, there are weaknesses in terms of inconsistent pricing and transparency, long wait times, and occasional unprofessional behavior from staff members. It is important for the salon to address these weaknesses and improve upon them in order to provide a more consistent and satisfactory experience for their customers.
Best TL Reviews
Hannah is the best nail tech I have ever had. She’s so friendly and makes sure you’re very comfortable while you are getting your treatment done!
WORST PLACE EVER, WORST CUSTOMER SERVICE, The new full set instead of $60 they charged me $85 and I tip the tech every time minimum $15. I didn’t complain, I called to schedule my next appointment they literally told me NO ONE HERE CAN ACCEPT YOU AND YOU’RE NOT A GREAT FIT FOR US AT THIS TIME!!!!!!
EXCUSE ME???????
Absolutely loved this place! I have been hesitant to get pedicures lately because I have really been noticing how nasty and unsanitary nail salons have been. Last few times weren’t the best experiences at places I’ve tried but I decided to give this one a spin. So glad I did! The employees were amazing- greeted with a smile. (Sounds sad but thankful to even get greeted) the pedicure tubs were clean, they also used tub liners- fresh for each client. Had the individual kits with the nail filer and pumice stone so they were not reusing on multiple feet. Plus I got Tina and she did an amazing job on the pedicure. I finally got to enjoy getting one. THANK YOU????will definitely return!
We waited 2 hours and the nail service took about an hour for a full set of regular acrylics (even though we had an appointment). They lasted a week before all but 4 popped off. But I did let her know during the appointment that I'd be coming back to have them taken off in a week- so they served their purpose for the amount of time I needed them for. They did looked nice and I got plenty of compliments but I wont be returning due to the fact that we were there for almost 3 hours for just a set of acrylics on bare nails-with an appointment , the day before a friends wedding.
Hanna is the best pedicurist I have ever experienced. Her skill level and pleasant personality make this a really relaxing time. And I love her french tips pedicure!
Had the worst experience, It’s close to my house so I thought I can give it a try, the customer service lady scheduled me with “Tony”, he was super rude, mad all the time, he finished a whole gel set in 15 minutes, never cleaned cuticles told him why he said it’s extra $5, told him ok I want it please, he ignored. He was pulling my hand hard, I didn’t say a word to upset him. I felt so bad that day, we pay a lot of money to go relax and spoil ourselves, this is what I got.
Love this place!!! Almost everyone in my immediate family goes here for 1 service or another
I wanted to do something different and they had recommended something like this. I love it! I am so glad. So thorough, friendly and professional! I’ll keep coming back!
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Mercie Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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