Quick Facts About Mina's Nails Salon
Mina's Nails Salon appears to have several strengths based on the comments provided:
1. Calming and relaxing atmosphere: Customers appreciate the salon's atmosphere, which creates a tranquil and soothing environment for their nail and beauty treatments.
2. Excellent customer service: Mina is described as kind, accommodating, and patient. She goes above and beyond to provide personalized recommendations and ensure the satisfaction of her customers.
3. Attention to detail: Mina's attention to detail is praised by clients. From precise eyebrow shaping to meticulous nail work, she takes the time to ensure a high-quality finish.
4. Inspirational and uplifting conversations: Mina engages with her customers beyond providing beauty services, offering inspiration and positive conversations. This personalized interaction creates a welcoming and empowering environment.
5. Timely service: Despite potentially busy periods and unexpected traffic, Mina manages her time effectively and provides timely service to her customers.
6. Resolve customer concerns: Mina takes customer feedback seriously and addresses any issues promptly. She takes responsibility for her employees' actions and takes appropriate action to resolve conflicts.
7. Welcoming and pleasant owner: Mina's friendly and welcoming personality is mentioned multiple times, indicating that she makes customers feel comfortable and appreciated.
However, there are some weaknesses that can be identified based on the comments:
1. Employee attitude: One customer mentioned an attitude problem with an employee named Kim. It is important for the salon to address any issues with staff behavior to ensure a consistent positive experience for all customers.
2. Lack of consistency: One customer complained about inconsistent treatment, messy nail edges, and feeling rushed during their visit. This highlights the need for the salon to maintain consistent standards and ensure that all customers receive the same level of service.
3. Upselling concerns: One customer expressed frustration with upselling tactics and the lack of understanding of their budget. The salon should ensure that customers' budgets and preferences are respected, and upselling should be done in a transparent and considerate manner.
Overall, Mina's Nails Salon has many strengths including a calming atmosphere, excellent customer service, attention to detail, and a welcoming owner. However, they should address issues related to employee behavior, consistency, and upselling to improve the overall customer experience.
Best TL Reviews
The salon has a very calming and relaxing atmosphere. Mina was the one who helped me, and I walked in not knowing exactly what I wanted, and she helped guide me to get the perfect nails for an even that I’m having. She did amazing! I definitely will be going back!
Mina was so kind and very accommodating! She was able to squeeze me in at the last minute at the end of her day. I love how detailed she was and she even gave me a great color recommendation! 10/10 HIGHLY RECOMMEND!
I've visited Mrs. Mina nail shop twice to get my eye brows done... And she was super patience with them lol (I have thick eye brows) I loves the way she did them the first time and knew she was going to be the only one to touch them as long as I stay in Slidell lol. I then went to her the third time for my nails for an interview I has that day. When I tell you she not only have patience in the eye brows department... lol she did an amazing JOB on my nails and she did not rush what so ever. She had great conversations and was also very inspirational. She really made me feel welcomed... There were a lot I've learned sitting down chatting with her. My day didn't start so well and she lifted up my spirit. It really pays to be nice to others because you never know how you'll affect their day, week, months, and life in general. So thank you Mrs. Mina. PS I GOT THE JOB
This isn't a paid review this is a genuine, and honest review from a paid customer and forever customer.
Thank you all and be blessed. And if no one tell you are loved know that you are loved today a d forever more.
Ciao
Mina was great. I was so comfortable, the service was on time and even with the traffic that came in so fast she managed to handle business in a timely manner. My pedicure was awesome I love the hot stones. As for my eyebrows they were past time to be done. Even though they were so bushy and wild she got them right for me… GREAT SERVICE!!!!
Will not come back here. Mrs Mina was very sweet. But Kim (with the short yellow blonde hair) had an attitude. She would wipe the dirt on me and she didn’t realize she scratched my skin with the tool. I asked her twice to please stop scratching my skin with the tool it hurts and she got mad at me saying she didn’t do that. But there was 2 scratch marks on my foot. But thankfully Mrs Mina came and took over.
*UPDATE 5/26/21*
Mina was made aware of this review, immediately got in touch with me, apologized, reprimanded her employee and offered a refund. I was surprised at this response, but very pleased and satisfied. She made me aware that she was preoccupied with some personal issues that day and didn’t realize what was happening before she left. I really like Mina and Kim and have been going there off and on for 15 years. I will be returning as our differences were resolved today. Pictures of my nails coming soon.
Mina and her staff really disappointed today. Make sure you understand their upsell and make sure they understand your budget. I was burned because her employee kept pressing my finger up against the light to rush my polish dry. And after being there for 2 hours, the same lady asked me to wait even longer so she can do a customer’s eyebrows that just walked in. I won’t be returning as they had a lot to talk about,
especially after Mina left the shop. My nails were messy around the edges. She didn’t bother to clean them up. See pictures. Do better and treat ALL of your customers the same.
The owner Mina did my feet. Loved her personality and how welcoming she was when I came in! Very clean and quiet space and nice service 10/10! will be returning.
I love Mina’s so much!!!. She gets me right every single time ! I loved my classy set today. She got it done quick but not rushed. Mina is so sweet. I love her !
Place Pictures
Mina's Nails Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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