Nail Care Spa Marietta

+1 770-776-7686

3805 Dallas Hwy # 104, Marietta, GA 30064 United States of America

Open Today: -

Quick Facts About Nail Care Spa Marietta

Strengths:

1. Skilled nail technician (Raphael Tran): Several comments highlight the skill and ability of Raphael Tran when it comes to doing nails. Customers express satisfaction with his work and mention that their nails always come out amazing.

2. Relaxing and beautiful salon: One customer mentions that the salon is relaxing and has a gorgeous interior. This can contribute to a pleasant overall experience for customers.

3. Reasonable wait times: Despite the salon often being busy, comments indicate that wait times are reasonable. This suggests that the salon is efficient in managing customer appointments and ensuring that customers are attended to in a timely manner.

4. Positive reviews for other nail artists: Alongside Raphael, there are positive comments about other nail artists, such as Mimi. This indicates that there are multiple skilled professionals working at Nail Care Spa Marietta.

Weaknesses:

1. Inconsistent service quality: Several negative comments describe experiences with different nail technicians who provided subpar service. Complaints include cutting skin, rushing through services, not following customer requests, and having a rude or aggressive attitude. This suggests that the salon's service quality may not be consistent across all technicians.

2. Hygiene and cleanliness concerns: One customer mentions that the cleanliness of the salon's tools is questionable. This raises concerns about the salon's adherence to proper hygiene practices and may cause discomfort for customers.

3. Unprofessional behavior from employees: One customer recounts an incident where an employee made a big deal and threw objects in protest to a simple request to sit close to their companions. This demonstrates unprofessional behavior and can create a negative and uncomfortable atmosphere for customers.

4. Lack of thoroughness in services: There are complaints about the pedicure service, including insufficient exfoliation, lack of massage or lotion application, and inadequate sugar scrub coverage. This suggests a lack of attention to detail and a failure to provide a comprehensive and satisfactory service.

5. Poor customer service: Several comments mention issues with customer service, including being ignored when requesting the total before payment and being asked for excessive personal information during the checkout process. These aspects can contribute to a negative overall experience for customers and may deter them from recommending the salon to others.

In conclusion, Nail Care Spa Marietta has strengths in terms of a skilled nail technician, a relaxing salon environment, and reasonable wait times. However, the salon also has weaknesses related to inconsistent service quality, hygiene and cleanliness concerns, unprofessional behavior from employees, lack of thoroughness in services, and poor customer service. These weaknesses can impact the overall customer experience and may need to be addressed for the salon to improve and retain a positive reputation.

Best TL Reviews

I have gone here on and off for years and usual see Raphael who is amazing but he wasn’t there today so someone else did my nails, I didn’t catch her name. She cut my skin on 3 different fingers - one of them being so deep that it started bleeding and was very painful. She just said sorry and put some blue liquid (I’m assuming alcohol?) on it that made it sting so bad it brought tears to my eyes. She was also pretty obviously sick and was sniffling and coughing the entire visit which was uncomfortable given the current Covid climate. All in all it was a horrible experience and I left there in tears. Moral of the story, if you have someone who does a good job for you - make an appointment with them directly instead of risking trying someone new.

This is a relaxing and very gorgeous salon. There are usually lots of customers however wait times are reasonable. Raphael is my go to for nails as he does an awesome job, takes his time and can do beautiful designs. Mimi is also an excellent nail artist.

Raphael Tran has done my nails and I love them. Everytime he does my nails they come out amazing.

Raphael is the first nail tech I’ve gone to for my acrylics and he is amazing! I’ve been going to him for a few months now and will continue to. Love Nail Care Spa Marietta ????????

Raphael Tran is so amazing! I absolutely loved my nails. This was my first time visiting from out of state and he was not only good at nails. His personality matched his work. He was hilarious but super fast and I love my nails!!! Highly recommend him! Thanks whenever I’m in town I’ll be back for sure.

Raphael has done my nails and I love them!

Takes his time and really does a great job!

Should have walked out after my nail tech started slamming stuff and huffing and puffing at me when I didn’t agree to the more expensive service She aggressively recommended.

Not sure of her name but she had long hair with highlights and a very low cut dress, pretty girl, very ugly personality.

She rushed through my gel manicure in less than 20 minutes, left polish all over my fingers and big chunks of gel on my nails. She was relentless and rude and hit my hands away from her when she was done. All because I told her nicely that I did not want the powder or an ugly foil textured nail topper that she was pushing.

I went to this nail place for the first time today with my sister and a friend and I am only rating on my personal experience. I paid for a deluxe pedicure and an SNS treatment, something that I have received at least once a month for the last 10 years. This was possibly one of the worst experiences I’ve had, and I never leave reviews. I work in customer service and because of this I’m very patient and understanding when things don’t always happen how you expect.

I was very disappointed in my pedicure. My request was that the staff member refrain from using the “cheese grater” and use a scrub sponge instead, which she respected, but hardly exfoliated at all with the sponge. The deluxe pedicure also includes a sugar scrub which was less than mediocre and barely covered my calves let alone my feet as well. The staff member was about to paint my toes without offering any massage or lotion until I stopped her to ask if she was going to and she said that she was going to paint my toes first. So since my toe nails were already painted, she did not massage or rub lotion on my feet, and she barely rubbed lotion on my legs (no massage).

My manicurist was rough and appeared inexperienced. I had to constantly be on top of her, which made me feel petty, but all my nails were different lengths and shapes. It’s also worth noting she used a flimsy little nail file and the cleanliness of the other tools is highly questionable.

What really bothered me though was the way I was treated when I asked to sit next to my sister and my friend. We were the ONLY customers seated in the pedicure area of the salon and one of the employees made such a big deal when I asked if we could sit close to each other. He raised his voice at me and starting throwing the armrests, chairs, etc. around in, what seemed like, protest to my very simple request.

They asked for too much of my personal information when checking out, and when I asked for the total before handing over my card I had to ask 3 times because I was being ignored. I will never recommend this place to anyone.