Nail Master

+1 315-258-8905

217 Grant Ave, Auburn, NY 13021 United States of America

Open Today: Closed

Quick Facts About Nail Master

Nail Master Place has a variety of strengths and weaknesses based on the comments provided. Overall, the main strengths of the salon include reasonable prices, friendly staff, and a clean and spacious environment. However, there are also several weaknesses identified, such as lack of cleanliness, reused and uncleaned tools, poor attention to detail, and rude behavior from the owner.

One of the major weaknesses mentioned by multiple customers is the lack of cleanliness within the shop. Customers have noted that the tanks for pedicures appear dirty and in need of replacement. Additionally, one customer mentioned that a jacuzzi jet cover was floating around in the tank, indicating a lack of attention to maintenance and repair. The cleanliness issue extends to the tools used by the salon as well. Multiple customers expressed concern about the tools being reused without proper cleaning. This raises sanitary concerns and creates an unpleasant experience for customers.

Another weakness mentioned by customers is the lack of attention to detail during nail services. Specifically, customers noted that the staff did not thoroughly clean under their toenails or remove dead skin around the toenails. This suggests a lack of thoroughness and attention to customer needs. One customer even mentioned experiencing cuts during a manicure, indicating a lack of precision and care.

The comments also highlight issues with the owner's behavior. Several customers were dissatisfied with the owner's rude and disrespectful attitude. They mentioned that the owner did not greet them or show appreciation for their business. This lack of customer service can greatly impact the overall experience for customers. Additionally, the owner's refusal to accept debit card tips can be seen as inconvenient and outdated, considering that most people rely on cards for payment nowadays.

Despite the weaknesses mentioned, there are some strengths mentioned by customers. One customer mentioned that the salon is a good place to get nails done, with friendly staff and reasonable prices. Another customer praised a specific nail technician for doing an amazing job on their nails. This indicates that there may be instances of positive experiences within the salon.

In conclusion, Nail Master Place has a mix of strengths and weaknesses. While they may have reasonable prices and friendly staff, there are significant concerns regarding the cleanliness of the salon, the cleanliness of tools, lack of attention to detail, and rude behavior from the owner. These aspects greatly impact the overall customer experience and may deter potential customers from returning.

Best TL Reviews

Not kept very clean inside the actual shop. The tanks for pedicures look like they desperately need to be replaced; one of the jacuzzi jet covers came off and was just floating around until someone noticed.

Most importantly, all of the tools they use are already used. They do not look cleaned at all. I don't know how many people they've been used on. Just gross!

They don't really clean under your toenails or try much at all to get dead skin off around toenails. Just quick snips with the cuticle cutter.

Look for somewhere else.

DO NOT COME HERE. Every tool has already been used and not washed at all. Lady hurt me, forgot to massage and messed up the nail polish so bad that it was slushing off of my nail. When asked to fix it, lady put oil on them with her bare hands and then told me to put my sneakers on when they weren’t dry. She didn’t want me to leave with the flip flops because she was going to use them again. Not to mention the place was disgusting. Leaks in the ceiling, the TVs didn’t work and had loose wires hanging from the ceiling. Don’t go here unless you want your day to be ruined!!

Good place to get your nails done. The weekends are busy I'd recommend making an appointment. The staff are friendly and the prices are reasonable.

They are awesome here had my nails done there today and the young man who took care of me did an amazing job. I can't remember what his name was. Exactly what I wanted thank you so much ????????????

This is the first time I've ever been to nail master and I got a gel manicure. This family run business is spacious, clean, and they are very friendly and good at what they do. They make sure everything is perfect and ask you to make sure. They dont make you feel rushed. They are very precise and want to make sure you love what they do. Would 100% go back. Its also nice to not feel like they are talking about you in another language. Most other places I've been too I feel like they talk about the customers and there is no way of them knowing.

Paid for extra care on my pedicure, which was done...then have 6 cuts during my manicure

The owner always seemed very rude and disrespectful when I would go there to get my nails done. I used them about a handful of times because I would tan right next door so it was convenient. But I will not go back. He never smiled or welcomed me in a nice manner. He never said goodbye or thank you. His attitude is downright rude. When a customer comes in to your establishment you should be grateful for that and you should show respect and appreciation. They also don’t allow you to tip with your debit card which is also very inconvenient considering barely anyone carries cash nowadays. Some of the other staff members are nice but the majority of them just seem miserable. I will not spend my hard earned money at a place that doesn’t appreciate my business. I will never go back there.

My sister and I went here and got our nails done. Hers came out absolutely amazing. I had nick he was friendly, took his time and made sure they were even. I will definitely be going back there for now on!