Quick Facts About Nail Spa
Nail Spa place, based on the comments provided, has both strengths and weaknesses that need to be addressed. In order to provide a comprehensive analysis, the strengths and weaknesses will be discussed separately.
Strengths:
1. Good customer service: One comment mentioned a positive experience, where the technician took their time and the customer was happy. This suggests that the salon has the capability to provide satisfactory customer service.
2. Good service quality: Despite negative comments regarding specific treatments, there were no mentions of poor hygiene or sanitation practices. This implies that the salon possibly maintains a clean and hygienic environment.
Weaknesses:
1. Increased cost: One comment mentioned that the cost of services has increased. This may be viewed as a weakness as customers may not find the new prices to be affordable or worth the value provided.
2. Uncertified technicians: A comment stated that the salon has uncertified people performing services. This is a major weakness as it raises concerns regarding the qualifications and expertise of the technicians. It may also impact the quality of the services provided.
3. Poor waxing techniques: Multiple comments mentioned issues with waxing services, including contamination from reusing wax sticks and excessive removal of eyebrow hair. These incidents indicate a lack of professionalism and proper training among the technicians.
4. Lack of consistency: Customers mentioned that their favorite technician, who they believe provided excellent service, is no longer present at the salon. This points to a lack of consistency in retaining skilled staff, which may result in inconsistent service quality for customers.
5. Slow service: One comment stated that the salon has become slower in providing services. This can be seen as a weakness as it may lead to longer wait times and potentially dissatisfying experiences for customers.
6. Short-lasting treatments: There were comments about gel manicures not lasting long and nails peeling off within a short period of time. This indicates issues with the durability and quality of the nail products or application techniques used at the salon.
7. Lack of professionalism and poor customer experience: Multiple comments highlighted rude behavior, rushing during treatments, and racial slurs used by the nail technicians and owner. These behaviors are highly unprofessional and create a hostile and uncomfortable environment for customers.
In conclusion, Nail Spa place has a number of weaknesses that need to be addressed in order to improve its service quality and customer experience. These weaknesses include increased costs, uncertified technicians, poor waxing techniques, lack of consistency in staff, slow service, short-lasting treatments, and a lack of professionalism. The salon should consider investing in training and certification programs for their technicians, addressing issues with hygiene and sanitation practices, and addressing the unprofessional behavior exhibited by their staff. Additionally, they should focus on providing more consistent and high-quality services to regain customer trust and loyalty.
Best TL Reviews
The cost has gone up and they now have a lot of uncertified people performing services. Never get a elbow wax done here. I witnessed the technician use the same stick multiple times dipping it into the wax causing contamination. The best nail technician they had was Lee and I no longer see her when I go there and so I don’t have my nails done. Time to find somewhere else to go because they are super slow now.
First time here and my experience was great got a full set almond shape and a pedi. He took his time very happy.
If I could give this NO stars I will today is my birthday I went in thier to get my eyebrows cleaned up a little she waxed off 90 percent of my eyebrows I'm literally in tears thier so thin I never seen something so bad and she still had the nerves to charge me 10 dollars. Im just so hurt and upset now ill be spending my birthday in my house where no one can see me because it's that horrible ???? I will never go here again this really broke my spirit.
My best friend went here for her birthday, and they ruined the entire day for her. She asked for just a little cleaning around her eyebrows and they took almost all of them off. Even seeing how upset she was, they still charged her for the horrible service they provided her. Do NOT go here!
I have been going here for months the prices has went up and my nail tech had the nerve to ask me for a tip that just completely blew me and it's time to find a new place
okay so i went to this salon for the first time saturday (dec 11th) and got gel manicure. She put gel all over my cuticles and on monday my nails were already pealing! it was $38 for something that didn’t even last 5 days.
Been coming to this place for months and this was the first time having to pay for color removal while getting my nails painted. ???? I was just here 2 weeks ago
I'll never go back to this place. Everybody that works there are rude. They rush on your nails. My nails are terrible. It took 3 different nail techs to complete my gel full set with no chip. I payed through Groupon so I couldn't get a refund. The owner is VERY rude. She's so nasty.. me and my mom heard racial slurs we stayed calm and left as soon as they was finished. They need to close this place down.
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Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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