Quick Facts About Nail Spa
Nail Spa is a nail salon that provides various nail services to its customers. However, based on the comments provided, there are several strengths and weaknesses that can be identified.
Starting with the weaknesses, one prominent issue that was mentioned multiple times is the poor service. Customers complained about rude and unprofessional behavior from the staff, such as blaming customers for mistakes, rushing through services, and not providing proper care. This indicates a lack of proper customer service training and a disregard for customer satisfaction.
Another weakness identified is the cleanliness of the spa. Multiple customers mentioned that the salon was dirty and not well-maintained. This raises concerns about hygiene and the overall professionalism of the establishment. A clean and sanitary environment is crucial for a nail spa as it directly affects the customer's experience and perception of the establishment.
In addition, there were complaints about inconsistencies in pricing. One customer mentioned being charged more than the advertised price for acrylic nails, and another customer mentioned being charged an additional fee for nail length. This inconsistency in pricing can lead to mistrust and dissatisfaction among customers. Furthermore, it indicates a lack of transparency and honesty in the business's operations.
Furthermore, the lack of communication and language barriers were mentioned in one of the comments. A customer reported that a staff member refused to communicate in English and dismissed a complaint, leaving the customer feeling unheard and dissatisfied. Language barriers can create misunderstandings and hinder effective communication with customers, which is vital for resolving issues and providing satisfactory service.
On the other hand, there are some strengths that can be identified. One customer mentioned enjoying the gel pedicure and feeling relieved from foot pain. This indicates that the salon is capable of providing a satisfactory service when it comes to specific treatments. Another positive aspect is the selection of gel polish colors. Although one customer mentioned that the salon could use a better selection, it indicates that there is at least some variety in options for customers to choose from.
Additionally, some customers mentioned positive experiences with specific technicians or treatments. This suggests that there may be some skilled and talented staff members within the salon who can provide quality service. These positive experiences can help attract and retain customers who value the skills of specific technicians.
In terms of convenience, one customer mentioned that the salon had flexible hours and was open on Sundays. This can be a strength for individuals who have busy schedules and limited availability during weekdays.
In conclusion, Nail Spa has several weaknesses that need to be addressed, such as poor service, cleanliness issues, inconsistent pricing, and language barriers. However, there are also some strengths, including positive experiences with specific treatments or technicians and convenient operating hours. To improve, the salon must focus on training staff members in customer service, maintaining cleanliness and hygiene standards, ensuring transparent pricing, and addressing language barriers.
Best TL Reviews
Service was really bad and location was super dirty. Tech cut my cuticles twice with the drill and blamed me. The also charged me $30 for acrylics when posted price is $25. She said it was because my nails were long (pic posted for reference). I walked out mid appointment without having color done.
There's really nothing special about this place and this was just a spur of the moment visit. I chose a gel pedicure (I never had this type before). I did enjoy it. It felt good on my aching feet. Ruby was my nail tech and she did a decent job. However I will not be back. This place won't get another dime of my money. Here's why. . .Another woman had just gotten a pedicure and apparently was nicked on her foot and it bled. I saw her trying to talk to a woman who I believe was the acting manager at the time; she thought it was funny and giggled when the woman told her the situation. She also tried to talk to the nail technician who did her pedicure and was told she didn't speak English. The woman wanted some kind of acknowledgement about the incident possibly she was going to pursue some kind of action because of the way they were treating her. But they told her they do not write up incident reports when she asked for a report of the what happened. They absolutely did not care that they had just cut this woman's foot. They acted as if they had no culpability. Of course they started to speak in their language (which was also insulting). They completely dismissed her and her complaint. The client ended up calling the police. I'm not sure of all the details but she did at least obtain a police report and the police did ask if they any such process. They said they did not. I'm not sure of what will happen but I will never return here. They've shown me they don't care about their clients and they act as if they have no duty of care or responsibility to them. I was appalled by the behavior on display today. Get you services done here at your own peril. . .you've been warned.
This use to be my go to nail salon. But I have noticed that if the owner is not there, service is not good. I visited about 3 weeks ago but just now getting around to doing a review. There were only 2 women working because they said everyone went home early. I went in for a fill in w/ gel polish and also a regular pedi w/gel polish. This was my first fill in after a new set of acrylic. The lady that did my full set was also doing my fill in because as usual she’s the only one there that does nails. My nails were already lifting 2 weeks after getting new set, she did nothing about it. Once nails were finished she put me in the pedi chair with no water and then 10 mins later asked me if I would be able to come back tomorrow and get my pedi because they needed to leave. Although it was only 6:30 and they don’t close til 7:30 because it was a Thursday. After me expressing how this was unacceptable and her speaking to the other lady that was doing another pedi she finally decided to do my pedicure but with an attitude and rushed and did it in literally 15 min. I wasn’t allowed to soak my feet or anything. A couple of steps were skipped. I thought I had finally found a great nail salon but I will not be back. Also they could use a better selection of gel polish colors.
I’m NOT coming back.
The place was dirty, the girls are always pushing you to choose more expensive packages, and if you refuse their attitude change and they start acting rude. She was pulling my hand while painting my nails in an unpleasant way.
They did a horrible work on my hands, they didn’t file my nails right, the application of color was done poorly.
I left feeling so unsatisfied and angry.
Today was my second time visiting this Nail Spa . I chose the shop because of all of the positive reviews. They did not disappoint! I love the shop and my nails. Today was my first time trying SNS and I love it! I will definitely visit this Nail Spa again.
I just find out why someone come here after me but they service before me .
They’re have appointment . Next time I will call for a appointment so I don’t have to wait.
After dealing with rude management when I was attempting to compliment the new chairs and flooring a few weeks ago. I returned because they are so close to my home and open at 11:30 on Sunday's. This past Sunday they attempted to charge me an extra $5.00 because of the length of my nails when the tech trimmed them to an active length. I was already paying $85.00 for my Spa Pedi $50.00 and my SNS $35.00. Thank God this was my 5th visit and I got $5.00 off. This establishment will nickel and dime you to death.
They did a great job! Got me in and got me out before i had to head out of town. Will definitely be back.
I think this is probably the worst pedicure I have gotten in a long time! Anytime I have to go home and redo my own feet after spending $$, it is not good. I felt my technician rushed through the pedicure although the salon was not busy. Trouble areas I asked her to give extra attention were ignored. And her shaping and filing my toe nails was awful. I won't be going back.
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Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Payments
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Checks
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Debit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 11:30 AM - 06:00 PM |
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