Quick Facts About Lee Nails
Lee Nails place has both strengths and weaknesses based on the comments provided. Here is an analysis of their strengths and weaknesses:
Strengths:
1. Quick service: One commenter mentioned that the staff at Lee Nails place accommodated them as walk-ins and they only had to wait for a short time. This suggests that the salon provides quick service to their customers.
2. Good customer satisfaction: Another commenter stated that they and their friends were very happy with the acrylic nails they received. The commenter also mentioned that the salon provided the nail style they asked for. This indicates that Lee Nails place is able to satisfy their customers and provide them with the desired results.
3. Skillful technicians: A customer complimented the technician who did their acrylic set, stating that the technician did an amazing job and gave them exactly what they wanted. This suggests that Lee Nails place has skilled and experienced technicians who can deliver high-quality nail services.
4. Friendly staff: Multiple commenters mentioned that the staff at Lee Nails place were kind and professional. This indicates that the salon has a friendly and welcoming atmosphere, which can contribute to a positive customer experience.
5. Good prices: One reviewer mentioned that the prices at Lee Nails place were great. This suggests that the salon offers competitive and affordable prices for their services, which can be attractive to customers.
Weaknesses:
1. Poor communication and closure: A disgruntled customer mentioned that they had made an appointment for a specific time but arrived to find the salon closed and no answer on the phone. The customer also mentioned that it took five days of calling before they could schedule an appointment. This indicates a lack of communication and professionalism from the salon, leading to customer dissatisfaction.
2. Inconsistent customer service: One customer complained about rude staff behavior and overcharging. They mentioned that the staff treated certain people poorly and overcharged them without justification. This suggests that there may be inconsistency in the quality of customer service provided by the salon.
3. Gift card issues: A customer expressed frustration with the expiration date on their gift cards. They claimed that they were told there was no expiration date, but when they tried to use the cards, they were informed of a six-month expiration period. The customer also mentioned that the salon refused to honor the remaining balance on the gift cards. This indicates a lack of transparency and poor customer service regarding gift card policies.
4. Inadequate service: A customer complained about their pedicure experience, stating that the technician was more interested in their phone than providing a proper pedicure. The customer mentioned that there was no massage and no callus removal, which were expected in the deluxe pedicure they paid for. This suggests a lack of attention to detail and poor service quality.
5. Rudeness from new owners: One customer mentioned a negative experience with new owners, stating that they were rude and impatient. The customer felt that their requests were not listened to and that the quality of service had declined under the new ownership. This suggests a decline in customer service and satisfaction with the change in ownership.
In conclusion, Lee Nails place has some strengths such as quick service, good customer satisfaction, skillful technicians, friendly staff, and good prices. However, they also have some weaknesses such as poor communication, inconsistent customer service, issues with gift cards, inadequate service, and rudeness from new owners. It is important for the salon to address these weaknesses in order to maintain and improve their reputation and customer satisfaction.
Best TL Reviews
My friends and I all went and got acrylic nails as walk ins. The staff squeezed us in asap with only having to wait a short time. We were all very happy with them and they were just what we asked for. I would recommend for sure.
I was told my appointment was 3pm on Sunday and I get here for that appointment and they’re closed and not answering the phone!! It took 5 days of calling to even get someone to answer the phone and schedule this and now they’re closed and no one is here?!? Clearly terrible business owners and I’m done!! I was loyal to Lee nails for 18 years, and this straw broke the camels back! I’m finding a new nail salon! I wouldn’t recommend this place to anyone, ever!!!!
Loved them very kind and professional ill be going back ... I also got a new nail polish that shines when you take pics so if you get it make sure your flash is on ill post without and with the flash
The people are so rude here!! I bought $200 of gift cards at Christmas time and asked Specifically if there was an expiration date on the cards. I was told no there wasn't any expiration date So therefore I purchased $200 in gift cards.. Today June 27th my mother went in to use the gift cards and they told her they were no longer good they only had a 6 month expiration on them. There was a $150 left of gift cards that they would not honor and not do anything about.. I called up and talked to the supposed owner and she said that it was her business and she could do as she pleased she was told that there was only 6 months that they were good for when they were bought . I said I'm the one that bought the gift cards and it was a man And he said there was no expiration date she told me I was a liar and that it was her business she could do as she pleased.. My mother's been going there for years to get her nails done and I think this is terrible customer service. My mother or I will never be back!!!! Last free $150 from me!!!! I think there are enough bad reviews on this site people can make up their own mind.... terrible customer service proven!!!! Plus I know it's against the law in the state of PA to do this.
they overcharge and act rude towards certain people, especially if you ask them to fix something they messed up on. I was charged 55 for short nails with nothing extra which should only be 35, the last before me got long nails, plus designs and extra colors and was charged 35. Just because some people speak up doesn’t mean they need to get treated like garbage and over charged, 10/10 do not recommend.
The definition of deluxe pedicure was used a bit loosely today. My husband and I went in for a mani pedi. My husbands tech did great. Mine however was too worried about watching his phone in the drawer to give me a decent pedicure. There was absolutely no massage, just applied lotion to my legs and feet. And no callus removal, which is what you pay extra for in the deluxe. I didn’t even waste time getting polish applied and skipped my manicure all together. The callus removal and foot massage is the reason why I pay for pedicures, everything else I can do at home myself. I don’t know his name because he literally never spoke a word to me, just tapped my feet for me to move them.
New “owners”..???..Very rude..!!!..While I was trying to sign my name for what I wanted, the lady was saying over and over “can I help you”, I asked her to wait a second…sooooo after I got a pedicure I went to get my acrylic nails and the lady said I didn’t say that..as I was leaving my polish got smudged because they didn’t make sure they were dry..!!!..Big difference from the previous owners and big disappointment ..!!
Went there today for a walk-in acrylic set, the lady did AMAZING! She gave me exactly what I wanted. Everyone there is very friendly and the prices are great! If you’re looking for somewhere good around Franklin/ Oil city, this is a great place to go. I will definitely be going again.
Lee Nails Info
Amenities
Health & safety
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Staff wear masks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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