Nail Trix

+1 301-559-9790

3501 East-West Hwy, Hyattsville, MD 20782 United States of America

Open Today: -

Quick Facts About Nail Trix

Nail Trix Place has received a mix of positive and negative comments from customers. This analysis will examine the strengths and weaknesses of the salon based on the comments provided.

Starting with the strengths, it is evident that Vanessa and Jenni, the technicians mentioned, have been praised for their skills and customer service. Customers appreciate their work and mention that they are the best at what they do. They are commended for their work on short natural eyelashes, waxing, and gel manicures, which suggests a range of expertise.

Furthermore, the affordability of the services is seen as a strength. The prices mentioned for short natural eyelashes, waxing, and tips with gel are considered reasonable by the customers. This could be a draw for potential customers looking for affordable nail and beauty treatments.

The positive comments also mention the convenience of the location and the proximity to the commenter's home. For someone living down the street, it is convenient to have a salon nearby, implying that accessibility is a strength for Nail Trix Place.

However, there are several weaknesses that have been highlighted by negative comments. One of the major weaknesses is the poor quality of the gel manicures. One customer mentions that their gel nails started peeling after only two days, and when they requested a fix, they were met with rude behavior from one of the technicians. This incident indicates a lack of professionalism and customer care.

In addition, another customer mentions that their gel nail polish removal and pedicure experience was disappointing. They describe uncomfortable pedicure tubs, a bossy and unhelpful technician, and an overall unfriendly environment. The customer also states that their nails were filed improperly, causing prolonged damage. This suggests a lack of skill and attention to detail on the part of the technician.

Moreover, multiple comments mention poor customer service. Customers claim that the staff is rude and disrespectful, not creating a relaxing environment. One customer specifically mentions that they had to wait almost 20 minutes without any communication from the salon staff. This lack of communication and poor customer service can be discouraging for potential customers.

Another weakness mentioned is the lack of cleanliness and hygiene at the salon. One commenter claims that the staff does not handle the materials properly and cites an incident where a customer's nails were cut without permission. These concerns about cleanliness indicate a lack of professionalism and attention to sanitary practices.

Despite these weaknesses, there are still positive comments about specific technicians. Vanessa, in particular, receives high praise for her gel mani and pedi services. Customers describe her as professional and worth the tip. Another customer mentions receiving the best hand and foot massages from Vanessa. These positive experiences with individual technicians highlight the potential for quality service at Nail Trix Place.

In conclusion, Nail Trix Place has strengths in the form of skilled technicians like Vanessa and Jenni and affordable prices. However, there are clear weaknesses identified in the comments regarding the poor quality gel manicures, uncomfortable pedicure tubs, lack of customer service, and cleanliness issues. Addressing these weaknesses, such as improving the quality of gel manicures, creating a more relaxing environment, and maintaining better cleanliness practices, would be essential for Nail Trix Place to enhance its overall reputation and customer satisfaction.

Best TL Reviews

I have been here a couple times, I live down the street. Vanessa and Jenni are great technicians with wonderful customer service. I usually get short natural eyelashes for $30, wax for $8, and maybe tips around $40 with gel. I think sometimes you can have a long wait so plan to chill if it's busy. Ask for them though, they're the best!

I did my gel manicure last monday, my gel start peeling after two days, I called them to get them fixed, they guy didn't like the idea that I was fixing them and was rude when he talked to me because I told him he was missing to fix one he said "oh yeah now you gonna start picking them" and kept talking on his language. When he was done he said "make sure you don't mess them up again honey" and here are my nails 2 days later!

They lasted nothing!!!! NOT COMING BACK AGAIN!!! IT WAS A WASTE OF MONEY!

This has been my third time coming to this salon. The first 2 times I just got my eyebrows done and a manicure which were decent. Last time I went I got my gel nail polish removed and a pedicure. Their pedicure tubs are uncomfortable and not normal. In all my years of getting g my nails done I have never seen a pedicure tub that looked like that. The lady that did my nails was bossy and unhelpful. The staff overall don’t create a relaxing environment. The tv is always on an international channel, the staff are unfriendly and they don’t have enough mail polish color shade. After having my soak my gel polish off instead of wrapping it with foil, she filed my nails and can I just saw OUCH! My nails are still recovering and it’s been a few weeks. I was so dissatisfied with my service I had to write a review weeks later.

I don’t like the place people they didn’t respectfull also they Rude with customers I’m not only one complain about that. One of them she was fitting with customer she cut her nails with out asking. also they not clean material.

I’ve been going to Vanessa for almost 2 years and she literally never disappoints on my gel mani and pedi’s. It’s honestly hard to find a good tech on this side of town so when you find one stick to them. She is very professional and makes sure you have the full experience of what you paid for. I always tip her as well because she is worth it.

I Love Vanessa.She gives the BEST hand and foot massages.

Got a decent pedicure here once to be honest I won't go back because their customer service is trash. They make you wait almost 20 minutes for a tech without communicating with you ...take your money elsewhere

very cute nails! eyelashes also great i recommend