Nail World

+1 770-577-9190

6525 Hiram Douglasville Hwy, Douglasville, GA 30134 United States of America

Open Today: Closed

Quick Facts About Nail World

Nail World, a nail salon, receives a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the establishment, it is important to consider these comments and their implications.

Starting with the strengths, several positive aspects are highlighted by customers. One recurring comment is the great service provided by Nail World. Many customers mention that they have been going to this salon for several years, showing a high level of customer loyalty. This indicates that the staff at Nail World is able to consistently provide satisfactory service to their clients. The fact that the team works well together is also mentioned, suggesting a positive and cooperative environment among the salon staff.

Another strength mentioned is the implementation of COVID precautions. Nail World practices sanitization by cleaning the areas regularly and providing hand sanitizers to both employees and customers. Moreover, they enforce the use of masks. This showcases their commitment to the safety and well-being of their customers during the ongoing pandemic.

There are also comments praising the relaxing experience and high level of customer satisfaction. These customers express that their pedicure experience was wonderful and soothing, while also noting that the salon was not crowded. This indicates that Nail World provides a peaceful and serene environment, allowing customers to relax and enjoy their treatments.

On the other hand, there are some weaknesses highlighted by customers that should be addressed. One common complaint is the pricing of Nail World. Some customers mention that they have found better pricing at other salons for the same services. This suggests that Nail World might need to reconsider their pricing strategy to remain competitive in the market.

In addition, there are negative comments regarding the quality of service. One customer mentions that the nail technician fumbled around and gossiped with other employees during the appointment, leading to the gel nails falling off just a week later. This indicates that there might be instances of inconsistent service quality and lack of attention to detail, which can be considered a weakness for Nail World.

Furthermore, there are complaints about long wait times and the inability to fulfill specific design requests. Customers mention having to wait for a significant amount of time, implying that Nail World might have a high volume of clients, potentially affecting the overall customer experience. Additionally, not being able to provide the desired nail design shows a limitation in their offerings and may result in customers seeking alternatives.

Another issue raised by a customer is the poor customer service experience when getting eyebrows done. The customer felt ignored and had to wait for over 30 minutes before receiving service. This highlights a weakness in the salon's customer service department, as customers should be given attention and assistance in a timely manner.

Despite these weaknesses, there are still positive comments that speak highly of the professionalism and dedication of the staff. Customers mention that the staff at Nail World takes the time to understand and meet their nail preferences, even removing previous nails for free if necessary. This showcases the willingness of Nail World to rectify any issues and maintain customer satisfaction, which can be considered a strength.

In conclusion, Nail World has several strengths, including great service, a strong team dynamic, and the implementation of COVID precautions. However, there are also weaknesses such as higher pricing, inconsistent service quality, long wait times, and possible limitations in fulfilling specific customer requests. It is important for Nail World to address these weaknesses in order to maintain their loyal customer base and attract new customers. By focusing on areas for improvement and building on their strengths, Nail World has the potential to further enhance their reputation and remain competitive in the nail salon industry.

Best TL Reviews

Always great service. Have been going here for over 19 years. They also practice covid precautions such as sanitizing areas and providing hand sanitizer as well as asking their patrons to wear mask. This team really works well together.

As a man getting a manicure and pedicure at this place was nice but I've had better at better pricing.

Been coming to this place for years. Great service, great people. Only people I trust to do my nails. I am extremely picky ????

The worst nail shop ever, the workers are old and the tech that I had fumbled around and laughed the whole time gossiping with other workers, needless to say one week later my gel nails started falling off. Totally inept! Terrible job, I will not go back. Allure Nails in Hiram, here I come.

Very busy. Had to wait a long time. They couldn't do the design I wanted. They're expensive.

This was a wonderfully relaxing pedicure. Not very crowded. Very pleased.

This is the absolute worst service I have ever experienced. The last two times I’ve been was just to get my eyebrows done and each time I sit there for over 30 minutes while the staff walks by and completely ignores you…. Don’t waste your time !!!

I love this place, they take their time to do your nails exactly how u want them. One day they were closed and I went to another place close by and they did my nails horrible. I went back to nail world the next week the lady took my nails off for free and said sorry they were closed.! They are so professional. This is a constant place that I visit one twice a week.

Man I also have add that tina real fix my nails real good I absolutely love them they are so simple but I have gotten many complements on them.! Man thank you so much tina thank you so much.!!!.