Deka Lash Northvillle

+1 248-430-4603

15424 Sheldon Rd, Northville, MI 48168 United States of America

Open Today: -

Quick Facts About Deka Lash Northvillle

Deka Lash Northville place has received mostly positive comments from customers, highlighting the skills of specific lash technicians and the overall customer service. However, there is also a negative comment regarding the membership program and the lack of flexibility in using accumulated credit. Taking these comments into consideration, let's look at the strengths and weaknesses of Deka Lash Northville place.

Strengths: 1. Skilled Lash Technicians: Multiple comments mention the excellent work of specific lash technicians, such as Joyce and Jazzmin. Customers appreciate their attention to detail and the flawless results they achieve. This indicates that the salon has highly skilled professionals.

2. Customer Service: Several comments praise the friendly and accommodating staff at Deka Lash. This is an important aspect of any salon experience as it creates a welcoming and comfortable environment for customers.

3. Lasting Results: One customer mentions that their lash extensions last for over 8 weeks when following the aftercare instructions. This indicates that the salon uses quality products and techniques to provide long-lasting results.

4. Clean and Professional: The salon is described as always clean and professional, which contributes to a positive overall experience for customers. Cleanliness is a crucial factor in any beauty establishment to ensure the safety and well-being of customers.

Weaknesses: 1. Membership Program: One customer expresses dissatisfaction with the membership program's inflexibility in using accumulated credit. They were required to spend the credit within a short timeframe and on products or services they did not want. This lack of flexibility can be frustrating for customers who may not be able to utilize their credit effectively.

To improve the membership program, Deka Lash Northville place could consider extending the credit redemption period or offering more options for how customers can use their accumulated credit. This would provide greater value and flexibility for members.

Overall, Deka Lash Northville place has several strengths, including skilled lash technicians, excellent customer service, lasting results, and a clean and professional environment. The negative feedback regarding the membership program should be addressed to ensure a better experience for customers. By addressing this weakness and continuing to build on their strengths, Deka Lash Northville place can enhance their reputation and attract more loyal customers.

Best TL Reviews

Joyce does an amazing job! I’m new to eyelash extensions and did went with the classic and she made my first two experiences great. She does this so effortlessly and flawlessly and she is definitely in the right business. I will continue to return to Joyce and I can already tell this will be an addiction to lashes ???? I highly recommend Joyce for all your lash needs. Thank you so much!

Joyce is the best. Takes her time making sure everything is close to perfect. Love the lash/brow tint and lamination /perm curl for brows and lashes. Lasts a long time, 8 weeks plus if you follow directions given at checkout. Would highly recommend!!

DON’T JOIN the MEMBERSHIP! I’ve generally liked the results of the lash extensions. Both of the lash technicians are good. However, the reason for my lower score is related to the management. I joined the membership they advertise and after about 3 visits, had to miss several months (4) due to an eye infection. When I returned, I had accumulated a lot of money credited to my account. I asked to cancel so no further money would be taken out, which they did. However, they’re requiring me to spend all the credit within 3 months. My extensions generally last about 3-4 weeks so I am unlikely to use the money I’ve put in. I called the membership services at the corporate level and they told me they would be happy to extend to 6 months, if the owner was agreeable. Unfortunately, the owner said “No” and that I could just use my balance to purchase other products or services (that I don’t need or want!) So I guess I’ll use the balance on my membership and reconsider whether I want to do business with them once my timeframe expires. I definitely will never purchase their membership again and I wouldn’t recommend that anyone else buy it. It definitely wasn’t worth any small savings I got and it’s very frustrating to be told that I have to use the money for things that I don’t want in order to not lose it. Not a great way to keep loyal customers.

Jazzmin did a wonderful job doing my lashes. It was my first time getting them done and it was a really good experience definitely recommend it and will be back!

My experience at Northville Deka Lash was awesome. I would definitely patronize this establishment again as often as I am able to. Jazzmen was phenomenal. Her customer service was top notch and loooove my lashes.

I’ve had a membership for over a year now and this place is absolutely fantastic! Always clean and professional. Alayna is the best! Very sweet and accommodating. No issues with my lashes when she does them. Aftercare is very important too. Overall, I am extremely happy as I usually don’t stick with any place this long!

Joyce p hooked my lashes up I love ❤️ em

Joyce did my lashes and provided great service! Staff was super friendly. Definitely recommend. I love my lashes! Thanks so much for the great first time experience.