Nails Club

+1 605-878-2000

1004 29th St SE, Watertown, SD 57201 United States of America

Open Today: -

Quick Facts About Nails Club

Nails Club seems to have a mix of positive and negative feedback from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided.

Starting with the positive comments, one customer expresses excitement about the salon and appreciates the talent of the nail technicians. They also mention that the crew is accommodating and willing to fulfill their wishes. This indicates that the salon values customer satisfaction and strives to meet the needs of their clients. Another customer praises their favorite nail technicians and the recent improvements made in the salon's interior. They highlight the cleanliness and relaxing atmosphere, as well as the flawless outcome of their nails. This indicates that Nails Club puts effort into maintaining a clean and pleasant environment for their customers and employs skilled technicians.

However, there are also several negative comments that need to be considered. One customer complaints about the inconsistency of nail lengths and the poor quality of a design. This suggests that there may be a lack of attention to detail and inconsistency in the work performed by the nail technicians. Another customer expresses dissatisfaction with the service and energy of the salon. They mention that the manicurists did not engage in conversation and instead spoke to each other in another language, which was seen as rude. This indicates a lack of customer-focused service and poor communication skills among the staff.

Furthermore, another customer highlights issues with customer service and time management. They mention a long wait time for an appointment and a negative experience during the service. The customer's mother experienced damaged nails, poor treatment, and disrespectful behavior from the salon staff. This indicates a lack of professionalism, empathy, and proper training. The customer also mentions that walk-ins received more priority than their mother's scheduled appointment, which implies a lack of organization and fairness in managing appointments.

Despite these criticisms, there are also positive comments about the staff's listening abilities, customer service, and the salon's effort to match reference photos. This suggests that some employees at Nails Club possess good communication skills, attentiveness, and a willingness to meet customer expectations.

In summary, Nails Club has several strengths, including talented technicians, the ability to accommodate customers' wishes, and efforts to create a clean and pleasant environment. However, there are also weaknesses, such as a lack of attention to detail, inconsistency in service quality, poor communication skills, issues with customer service and time management, and disrespectful behavior towards customers. These weaknesses can undermine the overall reputation and customer satisfaction of the salon.

Best TL Reviews

I am beyond excited to have another nail salon providing such fabulous talents. It's nice to see some familiar faces from Oscar Nails. The crew always accommodates their guests and their wishes. Although the wait may be long sometimes, it's well worth the money! Keep up the good work!!!

None of them are the same length. The one with design is the worst! Was part of a group getting nails for my sisters wedding. 2 that got French tips on natural nails came off within a day. Polish was already coming off the gel nails to within 4 days.

They charged all 8 of us more then the prices we saw when we walked in, 2 employees laughed at one of the girls for leaving partial tip in quarters…

Wow! 10 stars nails club! I haven’t been there In a while but I had to follow my favorite nail techs, Tom and his wife ☺️The inside is completely redone ! Painted, new seats and set ups. It’s so clean and relaxing in there ! And of course my nails came out flawless ! Well done Nails Club!

The new improvements are nice, however the service and energy leave allot to be desired. During our entire pedicure the manicurists did not even attempt to make eye contact let alone conversation. They Talked to each other the entire time in another language. Which is Just universally rude since they both spoke English as well. I told you It was my husbands birthday and you couldn’t even pretend to enjoy your job.

Horrible customer service and time management. My mother had an appointment and was waiting 45mins to get dip on her natural nails. They had her soaking to get the dip off for most of the 45 minutes then they burned half of her nails with the drill… and then put her fingers back in the remover! Multiple people came in as walk ins and they were getting acrylic and we’re getting more service then she was before her! Then when someone finally came over who was the OWNER or “works under her” She said she wanted to pay and leave. They then made fun of her, we’re very rude, and yelling. making a whole show of her crying. She cries when she gets frustrated and anxious. Getting her nails done is the only thing she really does for herself! She always home working! And for that to happen ruined her whole day and confidence. They also banned her as if she would want to come back.

Very nice customer service, great listening staff. However the nails are a little splotchy, not enough to look bad though. Matched the reference photo very well. Nail techs really liked them and asked to take photos.

Helen and Tom have been so amazing with their service and professionalism. They clearly communicate price changes and services offered at nail club. I highly recommend them. They are beyond amazing with the quality of work and talent they provide to this nail salon. They not only make you feel important, but the level of care put into their work is absolutely astonishing. This is a place where quality over quantity matters!

Excellent service! Always courteous, professional, and I always leave happy with the results! Helen has even encouraged me to branch out & try new colors! I highly recommend!!