Quick Facts About Nails Pro III
Nails Pro III Place, located in Mt Sterling, KY, has received both positive and negative comments from customers. In this analysis, we will examine the strengths and weaknesses of this nail salon based on the feedback provided.
Starting with the strengths, one customer had a positive experience with their nail technician. They praised the technician for paying attention to small details and meeting their style preferences. This comment suggests that Nails Pro III Place has skilled nail technicians who are capable of delivering personalized and satisfactory nail services. Additionally, the customer expressed their intention to come back specifically for this nail technician, indicating that they had built a strong client-technician relationship.
Another strength of Nails Pro III Place is that they have polite staff members. One customer mentioned that the staff was very polite and that they did a good job on their nails. This is an important aspect of any service-based business as it contributes to customer satisfaction and ensures that clients feel valued and respected.
Continuing with the strengths, it is evident from a long-term customer's comment that Nails Pro III Place has been consistent in providing satisfactory services over the years. The customer mentioned that they have been getting their nails done at this salon for almost 10 years and have never been disappointed. This indicates that the salon has established a positive reputation and has a loyal customer base. Additionally, the customer referred their friends to the salon, further emphasizing its strong reputation.
Moving on to the weaknesses, there are several concerning comments regarding the quality of service. One customer had a horrible pedicure, stating that their big toe was red and had skin ripped off. They also mentioned that their nails were not filed and that polish was left all over their toes. This suggests that there might be a lack of attention to detail and proper technique during certain services.
Another concerning comment highlights a poor customer service experience. A customer had an appointment for their daughters and came in early as requested. However, they had to wait for an hour and a half while the salon took in walk-ins. Despite the lengthy wait, the daughters' nails were done in a rushed manner, resulting in shorter nails than desired and a thick and bumpy finish. The customer was also charged more than the advertised price, raising concerns about pricing transparency and fairness.
In addition to the quality and customer service concerns, there were comments regarding a lack of professionalism from the staff. One customer experienced rudeness and impatience from their nail technician. They also mentioned that another staff member repeatedly commented on their tired appearance in a negative manner. This behavior indicates a lack of professionalism and empathy towards customers.
Furthermore, there were complaints about the pricing and the durability of the nail services. One customer felt that the salon made up prices on the spot and mentioned that their nails often broke the day after they were done. These comments raise concerns about consistency in pricing and the durability of the nail services provided.
In conclusion, Nails Pro III Place has strengths in terms of skilled nail technicians, polite staff, and a positive long-term reputation. However, there are weaknesses in the areas of service quality, customer service, professionalism, and pricing transparency. These weaknesses should be addressed by the salon management in order to improve the overall customer experience and satisfaction.
Best TL Reviews
I had the sweetest nail tech. She got my nails done with the style I wanted. She paid attention to small details. Would come back for her.
I had a horrible pedicure. My big toe is red and had skin ripped off. My nails were not filed. Polish all over my toes and not taken off. Lasted 15 minutes.
And I didn’t say anything because I’m visiting from out of town and I was there with my friend who lives in town and goes there regularly and I didn’t want her to have issues in the past.
Had an appointment for my daughters. Came in early like she asked because of homecoming. Sat for an hour and half while they took 4 walk ins. Everyone got 45 minutes, both my daughters we done in 20. Was charged $50 each for acrylic set, which was clearly posted for $35. Awful experience, wasted time and ugly nails. Their nails are way shorter than they asked, thick and bumpy. If I worked there I would be embarrassed with what they put out. I’m shocked I even paid.
went to get my acrylics off and they didn’t get the glue all the way off and they were very rough in removing them. do not recommend
So I just want to share my experience from Nail Pro in Mt Sterling KY. I went there today for the 1st time despite the negative reviews I’ve read so far thinking I could at least give them a chance. Let me just say I wanted to walk out before the tips were even glued on. The woman that was doing mine was extremely rude, impatient while I was trying to decide on a color and short with me from the jump. But I’m a forgiving person so I just let it slide. I even tried to compliment her on the necklace she was wearing and all I got was a “hm” in return. Then another woman there repeatedly kept telling me how tired I looked until I finally responded with “yes I am tired, I work 2nd shift at a factory 45+ hrs a week and don’t get off till 3am.” Nothing else was said to me, but they had no issue sparking up conversations with everyone else that walked through the door. Then as she was doing my nails she kept hitting my palm, I assume to get me to position my hand differently. However I’ve had my nails done several times in my life so I’m pretty sure I know how to relax my hand so they can do their job and NEVER have I ever had someone do that. I told her I wanted them a little shorter but not too short and she clipped them all the way down to my skin. Also the polish is not even across them. Oh and let me just add that prior to my visit I called to verify the price and when I went to pay it was almost $15 more than the price she gave me 45 min before. Now I may not drive a fancy car or own a nail salon but I promise I have way more class then they seemed to have. So judge me if you must but I really don’t care. I will definitely not be going back.
They were very polite and did a very good job all my nails r still on I haven't lost a single one
They just make up the prices for nails as they go at least that's how it seems the woman that does my some how everytime my nail breaks the next day never fails and she rushes and doesn't take her time to do it right they use to be great idk what has happened
I have been getting my nails done here for nearly 10 years and I absolutely love it. From being a kid, to getting older and getting full sets they never disappoint. I refer all of my friends to go here and they love it as well. Leah is absolutely amazing and has done my nails for every important event. She’s been at this for so long, I can get a full set on in less than an hour.
Nails Pro III Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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