Quick Facts About NATURAL NAILS
Natural Nails is a popular nail salon that has received mostly positive reviews. It has built a reputation for providing exceptional service, having a clean and welcoming environment, and employing friendly and talented staff. However, there are a few weaknesses that have been mentioned by some customers. In this analysis, we will discuss the strengths and weaknesses of Natural Nails based on the comments provided.
One of the main strengths of Natural Nails is its exceptional service. Multiple customers praise the warm welcome they receive and how they look forward to their visits. This suggests that the staff is attentive and provides a high level of customer service. This is crucial in creating a positive experience for customers and building loyalty. Another strength mentioned by customers is the talent of the nail technicians. Both Cindy, the owner, and Danny are commended for their nail art and the finished look of the nails. This indicates that the salon has skilled and creative professionals who can meet the customers' desired outcomes.
The salon also receives positive feedback for its cleanliness. Customers appreciate the clean salon environment, which is important for maintaining a hygienic and professional atmosphere. Additionally, the comfortable pedicure chairs are mentioned as a strength. This shows that Natural Nails prioritizes customer comfort and provides a relaxing experience.
Reasonable prices are another strength mentioned in the comments. Customers appreciate that the salon offers competitive prices, making it an attractive option for those looking for quality services at an affordable cost. The suggestion to bring cash to tip indicates that the employees expect and appreciate tips, but this is standard in the industry and not necessarily a weakness.
Friendliness is another strength emphasized by multiple customers. The staff at Natural Nails is described as super friendly and welcoming, creating a positive atmosphere for customers. The fact that the employees hug long-time clients and recognize regulars highlights the salon's dedication to building relationships and fostering a sense of community. This contributes to customer satisfaction and loyalty.
On the other hand, there are some weaknesses mentioned in the comments. One common issue is the waiting time, which a customer found excessive. Waiting for an hour before the appointment and then another hour and a half during the nail service can be frustrating and inconvenient. Natural Nails should work on improving their efficiency to minimize wait times and ensure that appointments are honored. Another weakness highlighted is the price. One customer mentions that getting a mani/pedi with a single color can cost around $100, which is quite expensive. This may discourage some potential customers who are price-sensitive.
A few negative experiences regarding the quality of service are also mentioned. One customer expresses disappointment with the rush job done during a pedicure, resulting in a poor nail polish job that chipped within a few days. Another customer complains about the lack of attention to detail, such as cutting away dead skin and trimming cuticles properly. These instances suggest a lack of consistency in the quality of service, which should be addressed by Natural Nails.
In conclusion, Natural Nails has several strengths as a nail salon. It has built a loyal customer base through its exceptional service, talented technicians, clean environment, and friendliness. However, there are a few weaknesses that should be addressed, such as long wait times, high prices, and inconsistent quality of service. By addressing these weaknesses, Natural Nails can further enhance its reputation and continue to provide a positive experience for its customers.
Best TL Reviews
My wife and I have been going to Natural Nails for approximately three years now. We look forward to our visits each and everytime. Always greeted with a warm welcome and exceptional service. Look forward to our next visit!
I loved the finished ending of what my nails look like, Cindy the owner does the best nails tbh; also Danny does amazing too and didn't complain. The wait time was a bit excessive especially me already having a whole appointment booked, waiting an hour and didn't leave for another hour and a half after they started doing my nails. If you want one color for a good mani/pedi you're looking at about $100. It's quite expensive here, make sure you tip also, nobody wanna be touching your toes for free lol. ???? ???? My nails kinda loss their weekly shine but still good for what it was.
Clean salon, friendly technicians and the most comfortable pedicure chairs! Prices are so reasonable. Bring cash to tip.
I live on the other side of Mesa. There are probably 100 or so nail salons between my house and Natural Nails but I'll definitely keep making the trip out here. The nail techs are super friendly and talented!
Enjoyed a midday pedicure with some friends. The staff was friendly and accommodating. Great citrus products.
Accompanied my girlfriend for her nail appointment and ended up getting a pedicure myself. The staff was very friendly and the service was quick and comfortable. Not sure how frequently I’m going to get a pedicure, but I’ll come back here if I need one.
Pedicure lady was in a big rush. Did not do a nice job. Nail polish chipped within a few days. Less than 2 weeks later I needed a new pedicure because of the poor job she did cutting away dead skin and trimming cuticles.
I actually drive a few extra miles to go to this particular nail salon. They are so friendly and welcoming. i absolutely love how comfortable I feel at this place. Everyone there is just in a good mood lol. I even see them hug their long time clients and notice many regulars. I love it! Oh and they do a VERY good job with their pedicures as well :-).
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NATURAL NAILS Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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