Quick Facts About Serenity Nail & Spa
Serenity Nail & Spa has both strengths and weaknesses based on the comments provided. Let's analyze them to get a comprehensive understanding.
Strengths:
1. Quality Pedicures: One customer mentioned that they had a great pedicure from the male nail technicians. This indicates that the salon has capable professionals who can provide good pedicure services.
2. Long-lasting Gel Nails: Another positive comment states that the customer's gel nails lasted longer compared to other salons. This showcases the expertise of the nail technicians in applying gel nails correctly.
3. Friendly and Welcoming Atmosphere: A reviewer mentioned that the salon has a friendly hometown atmosphere, emphasizing the positive experience of visiting the salon. This contributes to a comfortable and welcoming environment for customers.
4. Range of Colors and Extra Nail Services: The salon offers a variety of nail polish colors and is happy to fulfill customer requests for additional nail services. This indicates that the salon provides options for customers and is willing to accommodate their preferences.
Weaknesses:
1. Inconsistent Service: Multiple comments point to inconsistent service and unprofessional behavior. One customer stated that the nail technician yelled at them when they requested a color change, and another mentioned that the technician was grumpy. This highlights a lack of consistent customer service standards and professionalism.
2. Long Wait Times: Several customers mentioned long wait times despite having made appointments. One customer stated that they waited for 45 minutes even though they had scheduled an appointment. This indicates poor time management and a disregard for customer appointments.
3. Rushed Service: One customer complained about receiving rushed and bad service, with only 15 minutes spent in the chair despite a 20-minute wait. This suggests that the salon may prioritize volume over delivering quality service to each customer.
4. Hygiene Concerns: A reviewer raised concerns about the salon's cleanliness and hygiene practices. They stated that the salon uses illegal monomers, which can be harmful to pregnant women, and also mentioned that the salon lacks ventilation. These concerns indicate potential health and safety issues that should be addressed by the salon.
5. Inadequate Nail Care: Another customer expressed disappointment in the quality of their pedicure and full set. They mentioned that their feet started peeling after the pedicure and that the full set was done too thickly. This highlights a lack of attention to detail and proper nail care.
6. Price Increase: One individual mentioned that the salon has raised its prices while delivering less rushed work. This can be seen as a negative change, as customers may expect higher quality service for the increased prices.
In conclusion, Serenity Nail & Spa has strengths in providing quality pedicures, long-lasting gel nails, a friendly atmosphere, and a range of colors and extra services. However, the salon has weaknesses including inconsistent service, long wait times, rushed service, hygiene concerns, inadequate nail care, and a price increase. These weaknesses should be addressed to improve customer satisfaction and retention.
Best TL Reviews
My pedicure from the guys where great they get all the stars. The lady who did my nails did the wrong color and when I told her she yelled at me and told me it was to late to change. They where supposed to stiletto shaped but they are super oddly shaped. Would not have her do my nails
Again very mean and grumpy.
I used to enjoy getting my nails done here, but I will be looking to go somewhere else. I had booked an appointment to get the chair have my nails wrapped wait about 45 minutes for them to get started. I had the husband I believe working on my nails and he was rushing to get my nails done to start someone else. The drill they use to file down he kept going over my cuticles making them feel raw & red. He filed so much & rough in the same spot to shape my nails that he broke my skin open at the tip of my finger it started bleeding. I was there for over 2 hours just for a dip manicure.
They have raised their prices and do less rushed work. I used to recommend friends to go there, but will not no longer.
It never fails that when I schedule an appointment I wait 45 minutes to an hour. Today I scheduled an apt at 2:30, sat for ten minutes and watched 4 other people get taken before me. I just don’t understand how you take appointments but never stick to them. I not only stated on the phone that I had to be somewhere by 4pm and couldn’t wait an hour and a when I got there. After 10 minutes of waiting I asked will you be able to finish my nails by 3:30 (usually it takes no more than 30 minutes to do my nails). He said no, got sassy, and continued to take walk ins completely disregarding set appointments. I’m not sure why I ever go back as this happens every time. I will not be returning. Also stay clear of this place if you are pregnant they use illegal monomers, which is why it smells so bad and gives you a headache after you are long gone, it can cause a miscarriage!! They have no ventilation and should be checked by state. And it’s so unsanitary!!
Great place for nails! They are always so nice, happy to do extra things you’d like with nails. Many colors. I’ve been to other places in Fort and have had bad experiences. This place does nails correctly! I have four stars only bc I usually make an appointment but end up waiting when walk ins come in. Other than that it’s great!
I really like this salon because I prefer gel nails and everytime I go here they last much longer than anywhere else I've been. They are well loved with lots of regulars so I'd suggest afternoon weekday appointments as Saturdays are super busy and a bit longer for wait time which can be expected. They do a great job!
You wait for 20 minutes even thought you have an appointment and then are only in the chair for 15.. Super rushed and just bad service in general. Will not be going back.
Local family run business. They provide professional service with a friendly home town atmosphere
A few weeks ago, I had both a full set and pedicure done. About a week after my appointment, my feet started peeling! I’ve never in my life had my feet peel like they did!!! They didn’t clean my feet up properly either. The guy doing my pedicure was wearing the same gloves he must of warn for his last pedicure/client as the gloves had a nail polish color on them that I didn’t get!
As far as the full set I received, that were “dipped”. They were done so ungodly thick! I was told they couldn’t do them thinner.
We had an appointment time set up. They were busy when we arrived, but just continue to take walk-in clients and work on my friends and I faster and faster doing a less than professional job.
Don’t get me wrong they were all very nice and friendly. But I was very disappointed at the job that was done on my feet and my hands. I will sadly definitely not be returning!!
Serenity Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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Location
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